Error 1402

J

JT

When trying to install some software I get the following error:

Error 1402: could not open key

HKey_Local_Machine\software\microsoft\windows\current
version\run\optionalcomponent\Imail

Verify that you have sufficient access to that ky, or contact your support
personnel

Do this from a desktop that has Administrator rights.

Does anyone have a simple explanation and solution?

thanks
 
J

JT

My OS is XP Prof.

How do I check that I have full control over the key in question? I assumed
that by having my user set as Administrator that was all I needed to do

thanks
..
Ramesh said:
Windows Installer Error Messages:
http://msdn.microsoft.com/library/d...si/setup/windows_installer_error_messages.asp
1406Could not write value [2] to key [3]. System error [4].

Make sure that the Administrators group has full control over this registry
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


JT said:
When trying to install some software I get the following error:

Error 1402: could not open key

HKey_Local_Machine\software\microsoft\windows\current
version\run\optionalcomponent\Imail

Verify that you have sufficient access to that ky, or contact your support
personnel

Do this from a desktop that has Administrator rights.

Does anyone have a simple explanation and solution?

thanks
 
R

Ramesh, MS-MVP

Right-click the key, and choose Permissions.
http://support.microsoft.com/kb/310426#2

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


JT said:
My OS is XP Prof.

How do I check that I have full control over the key in question? I
assumed
that by having my user set as Administrator that was all I needed to do

thanks
.
Ramesh said:
Windows Installer Error Messages:
http://msdn.microsoft.com/library/d...si/setup/windows_installer_error_messages.asp
1406Could not write value [2] to key [3]. System error [4].

Make sure that the Administrators group has full control over this registry
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


JT said:
When trying to install some software I get the following error:

Error 1402: could not open key

HKey_Local_Machine\software\microsoft\windows\current
version\run\optionalcomponent\Imail

Verify that you have sufficient access to that ky, or contact your support
personnel

Do this from a desktop that has Administrator rights.

Does anyone have a simple explanation and solution?

thanks
 
J

JT

Tried this and still receive the same error. Also tried holding shift down,
right click install icon, run as administrator - still get error.



Ramesh said:
Right-click the key, and choose Permissions.
http://support.microsoft.com/kb/310426#2

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


JT said:
My OS is XP Prof.

How do I check that I have full control over the key in question? I
assumed
that by having my user set as Administrator that was all I needed to do

thanks
.
Ramesh said:
Windows Installer Error Messages:
http://msdn.microsoft.com/library/d...si/setup/windows_installer_error_messages.asp
1406Could not write value [2] to key [3]. System error [4].

Make sure that the Administrators group has full control over this registry
key:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When trying to install some software I get the following error:

Error 1402: could not open key

HKey_Local_Machine\software\microsoft\windows\current
version\run\optionalcomponent\Imail

Verify that you have sufficient access to that ky, or contact your support
personnel

Do this from a desktop that has Administrator rights.

Does anyone have a simple explanation and solution?

thanks
 

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