ER Doc needs help with IE6 security update & Acrobay issues!!!!!!!

[Jon Morris]

Hi all. This is a bit complicated.



I am a physician who accesses the hospital network by VPN usually using IE6
(6.0.2800.1106.xpsp2.030422-1633). One facet of our access is the ability to
review electrocardiograms online as PDF files (opened in a separate IE6
window).



Sometime with maybe within the last 6 months, I lost the ability to see
these files online, getting a 'this page cannot be displayed' error. After
beating my head against the wall for an extended period time with only
marginal help from tech support, I finally figured out that this was related
to a security update and when I removed it the problem resolved.



I recently upgraded my motherboard and despite clear instructions, my tech
friend updated all the windows security patches for me and I have again lost
this ability. (Interestingly, both Opera and Firebird still allow me to see
the files.) I have no idea which patch is responsible. I considered removing
all of them but the warnings regarding loss of functionality are pretty
impressive and I thought I'd look for a better way.



Does anyone have any comments or suggestions?

Thanks in advance,

 

[Jon Morris]

sorry.
didn't realize I was duplicating my previous post on the ng...

 

[Don Varnau]

Hi,
Go to http://www.colba.net/~hlebo49/files.htm Work through the possible
solutions for PDF problems.

Also, from an archived post by Frank Saunders...
- - - - -
You may have an invalid plugin.
Netscape-Style Plug-ins Do Not Work After Upgrading Internet Explorer
[Q303401]
http://support.microsoft.com/support/kb/articles/q303/4/01.asp

Remove the plugin with Regedit.exe
Start-Run-Regedit.exe
Navigate down to this key and remove it, after exporting it as a
normal safety precaution.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Plugins\Extension\.pdf

If that key exists, then you will see what plugin has been installed.
(QuickTime by the looks of it and if so, I believe they have a fix)
The key does not normally exist.
- - - - -
Hope this helps,
Don