Emails not downloading

[Charlotte]

This maky not be and Outlook problem, but I have tried everything else and am
now clutching at straws.

Have been using Outlook 2003 SP3 for a few years, have recently had the
problem where my emails are not downloading from the Webmail server as it
always had. My first point of call was my email provider, who have tested
everything and all is fine. Contacted the ISP and they have washed there
hand of it as it is an incoming email problem only and eveything internet
related in working as normal.

I do not get an error message - the send and receive attempts as normal but
it downloads so slow that unless the emails are small (less than 20kb) they
never get to me. So far I have deleted the email account and re-set it up.
Run a detect and repair. I have tried downloading on another computer at a
different location and had no problems.

Any suggestions would be appreciated.

Many thanks in advance

 

[John Blessing]

This maky not be and Outlook problem, but I have tried everything
else and am now clutching at straws.

Have been using Outlook 2003 SP3 for a few years, have recently had
the problem where my emails are not downloading from the Webmail
server as it always had. My first point of call was my email
provider, who have tested everything and all is fine. Contacted the
ISP and they have washed there hand of it as it is an incoming email
problem only and eveything internet related in working as normal.

I do not get an error message - the send and receive attempts as
normal but it downloads so slow that unless the emails are small
(less than 20kb) they never get to me. So far I have deleted the
email account and re-set it up. Run a detect and repair. I have
tried downloading on another computer at a different location and had
no problems.

Any suggestions would be appreciated.

Many thanks in advance

try disabling any integration between your Antivirus software and Outlook.

--
John Blessing

http://www.LbeHelpdesk.com - Help Desk software
http://www.room-booking-software.com - Schedule rooms & equipment
bookings http://www.lbetoolbox.com - De-Duplicates MS Outlook
http://www.repeatmail.com - schedule mass individual emails

 

[Charlotte]

Hi John,

Sorry I forgot to add that to my original post, I uninstalled my antivirus
and disbaled the Windows firewall which had absolutely no effect.