Hello Best,
As Mary suggested, please first check if your customer customize the View
option. You can check the View option by clicking View - Arrange by -
Current View.
If the suggestion doesn't help, please try the following steps to narrow
down this issue.
Step 1: Temporary uninstall anti-Spam and anti-Virus software
===============================================
This issue is probably caused by the anti-Spam and anti-Virus software, so
let's temporary uninstall them to see if it helps:
1. Click start -> Control Panel
2. Double Click Add or Remove Programs
3. Select any entry related to anti-Spam or anti-Virus software and Click
Remove
4. Restart computer
Does the problem persist? If so, please try the next step.
Step 2: Start Outlook in Safe Mode
==========================
The Safe Mode will disable all add-ins or extensions that will not start,
or a corrupted resource, file, registry, or templates.
1. Click Start -> Run...
2. Type "Outlook.exe /safe" and click OK. (Quotation marks are not included
and there is a space between Outlook.exe and /safe)
Is the problem resolved in Safe Mode? If so, you can disable all add-ins
and enable them one by one to see which one cause the issue. To disable
add-in, Click Tools -> Options -> Other -> Advanced Options -> Add-In
Manager and COM Add-Ins, and uncheck all items in it.
Does the problem persist? If so, let's go to step 3.
Step 3: Create a New Profile or New PST
====================================
Since this issue may be caused by the corrupted profile or Personal Folder
File, let's create a new profile to perform a test.
Outlook 2000 has two different installation modes-the Internet Mail Only
(IMO) mode or the Corporate Workgroup (CW) mode. Different modes need
different troubleshooting steps:
1. Close Outlook.
2. Right click on the Microsoft Outlook icon on the Desktop and click
Properties.
Note: If you cannot find it, please double click the Mail icon in Control
Panel.
If you see the "Show Profiles" button, it means you are using the CW mode,
please refer to the following Microsoft Knowledge Base article to create a
new email profile and start from it:
195718 OL2000: (CW) How to Create a New E-mail Profile for Outlook
<
http://support.microsoft.com/default.aspx?scid=kb;EN-US;195718>
If you see a list of the Internet accounts, it means you are using the IMO
mode, please use the following switch to create a new PST file:
Click Start -> Run??, type "outlook.exe /cleanpst" (Quotation marks are not
included and there is a space between Outlook.exe and /cleanpst) and Click
OK.
NOTE: If the problem is resolved in the new profile or new PST, I will help
you import your data from the original profile. You also can refer to the
following
Knowledge Base article on how to import Outlook data:
Q196492 OL2000: (IMO) How to Back Up, Restore, or Move Outlook Data
<
http://support.microsoft.com/support/kb/articles/q196/4/92.asp>
Hope this helps.
Regards,
Ada Pan
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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