Email pictures not viewable

[Guest]

If this is the wrong group for this question, please advise. Thanks.
About a week and half ago, pictures sent by email from one person suddenly
started coming thru as just bands and blocks of color - no image.
Accompanying text is OK. I do not know what hardware, software, OS, etc.,
this person uses, only that the email is yahoo. Prior to this, all emails
from there had been coming thru just fine. Don't seem to have problems with
anyone else. Know this is not much info, but does anyone have suggestions as
to what this person might check at his/her end ?
Help and advice would be most appreciated. Thanks.

 

[Guest]

How about pictures from other people, coming thru fine or are they
garbled also? If they are fine, then the person you are getting them
from is messing you up. If all are garbled, then you'll need to further
troubleshoot.
--
XP - WNP
Today is the first day of the
rest of your life.
If you find this response helpful,
rate it below.

 

[Guest]

Thanks, Byte. As stated in OP, no problems with anyone else and this just
started recently with this person. Prior emails from them had been just
fine. Was hoping for some info to pass along as to what they could check on
their end...?? Any ideas ?

 

[Elmo]

Thanks, Byte. As stated in OP, no problems with anyone else and this just
started recently with this person. Prior emails from them had been just
fine. Was hoping for some info to pass along as to what they could check on
their end...?? Any ideas ?

Maybe Yahoo is compressing the photos.. some "web accelerator" software
lowers the resolution to speed up the download, and maybe the uploads too..

What extension do they have, such as .jpg, .gif, etc.?

 

[Guest]

Maybe Yahoo is compressing the photos.. some "web accelerator" software
lowers the resolution to speed up the download, and maybe the uploads too..

What extension do they have, such as .jpg, .gif, etc.?

Thanks, Elmo. Oops.. That should have been AOL, not Yahoo... But, to
answer your question - The ones that have come thru' that way have not had
extensions, they were not attachments, just show up in the body of the email,
mostly "forwards". And, they were Large as all those with
pictures/cartoons/drawings always are. Just went to check and discovered
there is another, about 6 thousand Kb today. Will see how that one comes out
after the "hours" of download ! (Have dial-up.)
Thanks for the reply. Anything you can suggest for them to check on their
end ?

 

[Elmo]

Thanks, Elmo. Oops.. That should have been AOL, not Yahoo... But, to
answer your question - The ones that have come thru' that way have not had
extensions, they were not attachments, just show up in the body of the email,
mostly "forwards". And, they were Large as all those with
pictures/cartoons/drawings always are. Just went to check and discovered
there is another, about 6 thousand Kb today. Will see how that one comes out
after the "hours" of download ! (Have dial-up.)
Thanks for the reply. Anything you can suggest for them to check on their
end ?

I think AOL has an option to compress graphics in their settings. Maybe
they turned this on.. AOL also has their own graphics format, with an
..ART extension. You can look at the properties of the email and see the
header for the pics and see what format is being sent.. I'm not sure
it'll help to know though.

 

[Guest]

I think AOL has an option to compress graphics in their settings. Maybe
they turned this on.. AOL also has their own graphics format, with an
..ART extension. You can look at the properties of the email and see the
header for the pics and see what format is being sent.. I'm not sure
it'll help to know though.

Thanks, Joe/Elmo. Ahh... well, I will ask them if they somehow turned on
the compression option. Maybe the kids messed with the 'puter...;+) Just
seemed strange that it suddenly started and from them only, and I had not
changed anything here.
Thank you so much for taking the time to help. It's very much appreciated.