email auto complete question ?

[Dave Porter]

I have a client that just received a new computer so their auto complete email was reset...

My understanding is that you need to manually search for the recipient once and then that address
is remembered & will auto complete next time it is used...

This user is claiming that after 3 or 4 days some of the people he has previously emailed are no
longer auto-completing...

Anyone have any idea why this might be happening ?

regards, Dave Porter
DJ Software

 

[Diane Poremsky [MVP]]

That usually happens when the profile is corrupt and outlook makes a new
one.
See http://www.slipstick.com/problems/nicknamecache.asp

--
Diane Poremsky [MVP - Outlook]



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[Billy Williams]

The history of people he has email is stored in the NK2 files on his
computer. Have him locate them on the old computer and move them over to the
same location on the new computer.


--
Billy Williams
Williams IT Service
Microsoft Certified Professional
Microsoft Office User Specialist
CompTIA A+ Certified Computer Technician
(e-mail address removed)

 

[Brian Tillman [MVP - Outlook]]

The history of people he has email is stored in the NK2 files on his
computer. Have him locate them on the old computer and move them over to the
same location on the new computer.

It must match the name of is mail profile as well.