Email Addresses Not Showing Up

[bigdog5142]

I am having issues with contact email address not working in the "TO:" field
when trying to send email. NONE of the email addresses show up when I click
on the "TO:" in the email window. All of my email addresses show up on their
respective contacts when I look them up in the contacts section of Outlook,
but they don't show when I attempt to actually send email to them.

I get this error when I add a name to the "TO" field and then double click
on that name: "Cannot perform the requested operation. The command selected
is not valid for this recipient. An invalid ENTRYID was passed in."

I do sync with an iPhone/iTunes & MobileMe...

Any suggestions?

 

[Russ Valentine [MVP-Outlook]]

Your sync software corrupted your profile and may have corrupted your data.
Do you back up your data? You did not post your Outlook version.

 

[bigdog5142]

I'm running Outlook 2007. I ended up exporting my entire contact list to a
CSV file and re-importing it all. Took care of the issue.

Your sync software corrupted your profile and may have corrupted your data.
Do you back up your data? You did not post your Outlook version.
--
Russ Valentine
[MVP-Outlook]

I am having issues with contact email address not working in the "TO:"
field
when trying to send email. NONE of the email addresses show up when I
click
on the "TO:" in the email window. All of my email addresses show up on
their
respective contacts when I look them up in the contacts section of
Outlook,
but they don't show when I attempt to actually send email to them.

I get this error when I add a name to the "TO" field and then double click
on that name: "Cannot perform the requested operation. The command
selected
is not valid for this recipient. An invalid ENTRYID was passed in."

I do sync with an iPhone/iTunes & MobileMe...

Any suggestions?

 

[Russ Valentine [MVP-Outlook]]

And you lost a lot of data along the way. That was a very poor solution
indeed. Anyone who wants to subject their data to the ravages of
incompetently written synchronization software owes it to themselves to
perform valid, reliable backups of their data on a daily basis.
--
Russ Valentine
[MVP-Outlook]

I'm running Outlook 2007. I ended up exporting my entire contact list to
a
CSV file and re-importing it all. Took care of the issue.

Your sync software corrupted your profile and may have corrupted your
data.
Do you back up your data? You did not post your Outlook version.
--
Russ Valentine
[MVP-Outlook]

I am having issues with contact email address not working in the "TO:"
field
when trying to send email. NONE of the email addresses show up when I
click
on the "TO:" in the email window. All of my email addresses show up on
their
respective contacts when I look them up in the contacts section of
Outlook,
but they don't show when I attempt to actually send email to them.

I get this error when I add a name to the "TO" field and then double
click
on that name: "Cannot perform the requested operation. The command
selected
is not valid for this recipient. An invalid ENTRYID was passed in."

I do sync with an iPhone/iTunes & MobileMe...

Any suggestions?

 

[Rick Reuling]

As an MCSE and having been so on every version of Windows since NT 4.0, I
take exception to Russ's reply. This is not, in my mind, the tone a true IT
professional should take as it reflects poorly on those of us who genuinely
strive to help users solve their issues and enjoy the benefits that we who
work in IT know are numerous, and it's certainly not helpful.

To anyone else who should find this post, do a quick search on the following
string to find a slew of other solutions:

"an invalid entryid was passed in" Outlook iPhone

While exporting and importing will work, and contrary to statements
otherwise you really won't lose any data you care about if you send all
fields out to CSV, I would only recommend that solution if you have a lot of
contacts. My favorite quick fix for this is below.

I have noticed the same issue, but it's only on entries that I've created or
updated on my iPhone. This applies to updating any field for a contact record
from the iPhone, not just email addresses. If you only have a small amount of
contacts to do just do the following:

1) Open the contact record in Outlook
2) Blank out the "Display As" field for the email address
3) Tab or click in any other field for that record
4) The "Display As" field should automatically regenerate
5) Edit the regenerated text if you choose
6) Save & Close the contact record

The contact should now work correctly.


== GEEK NOTE HERE, YOU CAN STOP READING IF YOU DON'T CARE WHY THIS MIGHT BE
HAPPENING==

My suspicions are that there's some function that's not getting called
during a sync process and that's causing the EntryID property to become
corrupt or incorrectly set. The EntryID is essentially an index number that's
on everything in Outlook - a contact email record, an email message, a
calendar item, and so on. It helps Outlook locate what you're asking for - in
this case the email address. By blanking out the "Display As" field and
allowing it to regenerate this is also correcting the EntryID. Now as Russ
states this could be because Apple is using some method to sync that is not
completely compatible, or it could be because there's some undocumented API
call that's done by Outlook when it creates or updates the Contacts - which
given my experience with Microsoft is equally likely. In fact, either or both
potential causes wouldn't surprise me in the slightest. So hopefully these
two great software companies can get together and fix the issue. iPhone has
finally made my Outlook Contacts truly useful for personal use, and it's been
a real treat. The syncing problem may also exist with other software, I don't
update or create contacts on my Corporate BlackBerry so I wouldn't know - but
if I'm ever bored maybe I'll try it and see what happens.

And you lost a lot of data along the way. That was a very poor solution
indeed. Anyone who wants to subject their data to the ravages of
incompetently written synchronization software owes it to themselves to
perform valid, reliable backups of their data on a daily basis.
--
Russ Valentine
[MVP-Outlook]

I'm running Outlook 2007. I ended up exporting my entire contact list to
a
CSV file and re-importing it all. Took care of the issue.

Your sync software corrupted your profile and may have corrupted your
data.
Do you back up your data? You did not post your Outlook version.
--
Russ Valentine
[MVP-Outlook]
I am having issues with contact email address not working in the "TO:"
field
when trying to send email. NONE of the email addresses show up when I
click
on the "TO:" in the email window. All of my email addresses show up on
their
respective contacts when I look them up in the contacts section of
Outlook,
but they don't show when I attempt to actually send email to them.

I get this error when I add a name to the "TO" field and then double
click
on that name: "Cannot perform the requested operation. The command
selected
is not valid for this recipient. An invalid ENTRYID was passed in."

I do sync with an iPhone/iTunes & MobileMe...

Any suggestions?

 

[Brian Tillman [MVP - Outlook]]

As an MCSE and having been so on every version of Windows since NT 4.0, I
take exception to Russ's reply. This is not, in my mind, the tone a true
IT
professional should take as it reflects poorly on those of us who
genuinely
strive to help users solve their issues and enjoy the benefits that we who
work in IT know are numerous, and it's certainly not helpful.

This might be applicable of Russ were an IT professional, but his profession
is in another area. He's a person with extensive knowledge of how Outlook
works and he gives the real-world responses of someone who accepts the
reality of how Outlook works, not how we wish it to work.

While exporting and importing will work, and contrary to statements
otherwise you really won't lose any data you care about if you send all
fields out to CSV,

Thie is a false statement. No matter what you think you know, Outlook does
lose data when exporting or importing. For examples, the connections
between contacts and the calendar or to the journal do get lost.

I would only recommend that solution if you have a lot of
contacts. My favorite quick fix for this is below.

All of what you say after this is beside the main point of Russ's post,
which is you're foolish if you don't make frequent backups of your data if
that data has value. The side note, that often sync software has flaws, is
also a true assertion and I don't see how anyone could deny that.

 

[Rick Reuling]

All of what you say after this is beside the main point of Russ's post,

which is you're foolish if you don't make frequent backups of your data if
that data has value.

I'm not here to start a flame war nor to argue generalities like "sync
software has flaws" (drop the word sync and I'd agree with you completely),
but I will address this one point. It's completely irrelevant to the original
poster's request for suggestions. Telling someone they should have backed up
is not giving them a solution. Granted, sometimes a restore is the only
option and without a backup you're lost but in this instance, for this
particular problem, it's NOT. Period. End of story.

So let me redirect the discussion back to the original problem, where a
message of "Cannot perform the request operation. The command selected is not
valid for this recipient. An invalid ENTRYID was passed in." This mesage
occurred when composing a new message within Outlook, selecting a contact
record as a recipient, and attempting to send the message. The user would
like to be able to keep their contact records and not re-enter them, and they
would like this basic functionality to perform as expected.

This symptom was observed under the following conditions:

1) The user uses an iPhone and syncs his Outlook Contacts through iTunes
with their iPhone
2) The entries that exhibited this problem had been created or modified on
the iPhone and then synced to Outlook

The problem appears to stem from a corrupt ENTRYID MAPI property value for
that contact record. This may be caused by the sync process or it may also be
caused by an undocumented API that is called when creating a new contact.

SOLUTION:

For a large number of contacts, you can export your contacts to .CSV, and
then reimport. This may cause loss of Metadata (connections between different
MAPI items in Outlook) but the actual data that most users care about (i.e.
the Contact Records themselves) will be intact and functional.

For a small number of contacts, perform the following steps on each record.
You can do it on a large number, be aware that this is time consuming and is
manual for each record. There is NO loss of Metadata with this method:

1) Open the contact record in Outlook
2) Blank out the "Display As" field for the email address
3) Tab or click in any other field for that record
4) The "Display As" field should automatically regenerate
5) Edit the regenerated text if you choose
6) Save & Close the contact record

I hope this is truly useful information to people who may be experiencing
this problem.

-Rick (who not only backs up but doesn't run any home system without RAID 1
or better)

 

[Russ Valentine [MVP-Outlook]]

I think this is very useful information and am grateful to you for figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which there have been
no consistent, confirmed solutions. We can only hope this is one that will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this information without
criticizing others. It should have been patently obvious that in no way was
I posting a solution or even attempting to. I was posting an admonition to
others using sync software and following the thread that would allow them to
protect themselves from similar problems. There are still many other causes
for this problem and for other permanent changes that syncs make to the
database that your solution will not address. There will never be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you can. I would
expect IT professionals to be of far greater help here than simple minded
end users.

 

[Rick Reuling]

I don't disagree with the warning you posted, it was rather the tone.
Unfortunately as I'm sure you know in the IT field there are many who aren't
really interested in being a professional and it's something of a long
running joke. Saturday Night Live's "Nick Burns: Your Company's Computer Guy"
sketches come to mind. They're only funny because of how many IT people
really do act that way to the people who use the system. In my mind, if it
wasn't for those users of the system there'd be no reason for an IT team at
all. My apologies if I offended, that certainly wasn't my intent.

Now back to the matter at hand. I did some research, and found in some other
forums that this problem has not always existed with iPhone/iTunes. It may be
due to something in the sync certainly, it may have been a change to the
Outlook API introduced in a patch along the way. I reached out to some
contacts I have and this is a known issue that is being addressed by
engineering teams at Apple, and though I don't have confirmation I have heard
they're working with Microsoft PSS to find the solution. Hopefully it's just
a matter of time.

In the meantime these workarounds should help, otherwise for people still
leery I would suggest that they only update or add contacts from Outlook and
then sync to their iPhone. Makes it tough to add a contact when you're on the
road I know, but this should prevent the error.

Regards,
Rick

I think this is very useful information and am grateful to you for figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which there have been
no consistent, confirmed solutions. We can only hope this is one that will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this information without
criticizing others. It should have been patently obvious that in no way was
I posting a solution or even attempting to. I was posting an admonition to
others using sync software and following the thread that would allow them to
protect themselves from similar problems. There are still many other causes
for this problem and for other permanent changes that syncs make to the
database that your solution will not address. There will never be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you can. I would
expect IT professionals to be of far greater help here than simple minded
end users.
--
Russ Valentine
[MVP-Outlook]

I'm not here to start a flame war nor to argue generalities like "sync
software has flaws" (drop the word sync and I'd agree with you
completely),
but I will address this one point. It's completely irrelevant to the
original
poster's request for suggestions. Telling someone they should have backed
up
is not giving them a solution. Granted, sometimes a restore is the only
option and without a backup you're lost but in this instance, for this
particular problem, it's NOT. Period. End of story.

So let me redirect the discussion back to the original problem, where a
message of "Cannot perform the request operation. The command selected is
not
valid for this recipient. An invalid ENTRYID was passed in." This mesage
occurred when composing a new message within Outlook, selecting a contact
record as a recipient, and attempting to send the message. The user would
like to be able to keep their contact records and not re-enter them, and
they
would like this basic functionality to perform as expected.

This symptom was observed under the following conditions:

1) The user uses an iPhone and syncs his Outlook Contacts through iTunes
with their iPhone
2) The entries that exhibited this problem had been created or modified on
the iPhone and then synced to Outlook

The problem appears to stem from a corrupt ENTRYID MAPI property value for
that contact record. This may be caused by the sync process or it may also
be
caused by an undocumented API that is called when creating a new contact.

SOLUTION:

For a large number of contacts, you can export your contacts to .CSV, and
then reimport. This may cause loss of Metadata (connections between
different
MAPI items in Outlook) but the actual data that most users care about
(i.e.
the Contact Records themselves) will be intact and functional.

For a small number of contacts, perform the following steps on each
record.
You can do it on a large number, be aware that this is time consuming and
is
manual for each record. There is NO loss of Metadata with this method:

1) Open the contact record in Outlook
2) Blank out the "Display As" field for the email address
3) Tab or click in any other field for that record
4) The "Display As" field should automatically regenerate
5) Edit the regenerated text if you choose
6) Save & Close the contact record

I hope this is truly useful information to people who may be experiencing
this problem.

-Rick (who not only backs up but doesn't run any home system without RAID
1
or better)

 

[Russ Valentine [MVP-Outlook]]

"Tone" is a bit of a luxury in USENET groups where most of us have other
jobs to do and precious little free time to devote to hand holding. The hand
holding job belongs to PSS where users can pay for the services they
receive.

 

[john]

I am experiencing a problem sending emails using outlook 2007 [now using
vista home premium on a new system] - I imported a pst file from outlook 2002
[was using xp prof on a laptop] and now when I bring up my contacts list and
select the address I want, it seems to do it alright, but when I send the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each individual
contact, but the new contact list in vista does not have a column showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------

"Tone" is a bit of a luxury in USENET groups where most of us have other
jobs to do and precious little free time to devote to hand holding. The hand
holding job belongs to PSS where users can pay for the services they
receive.
--
Russ Valentine
[MVP-Outlook]

I don't disagree with the warning you posted, it was rather the tone.
Unfortunately as I'm sure you know in the IT field there are many who
aren't
really interested in being a professional and it's something of a long
running joke. Saturday Night Live's "Nick Burns: Your Company's Computer
Guy"
sketches come to mind. They're only funny because of how many IT people
really do act that way to the people who use the system. In my mind, if it
wasn't for those users of the system there'd be no reason for an IT team
at
all. My apologies if I offended, that certainly wasn't my intent.

Now back to the matter at hand. I did some research, and found in some
other
forums that this problem has not always existed with iPhone/iTunes. It may
be
due to something in the sync certainly, it may have been a change to the
Outlook API introduced in a patch along the way. I reached out to some
contacts I have and this is a known issue that is being addressed by
engineering teams at Apple, and though I don't have confirmation I have
heard
they're working with Microsoft PSS to find the solution. Hopefully it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for people still
leery I would suggest that they only update or add contacts from Outlook
and
then sync to their iPhone. Makes it tough to add a contact when you're on
the
road I know, but this should prevent the error.

Regards,
Rick

 

[Russ Valentine [MVP-Outlook]]

Importing is not the correct way to transfer Outlook data. Check two things:
1. See if your Contacts have valid, resolved email addresses
2. See how your Outlook Address Book is configured and whether it displays
your Contacts correctly when you open it.

Do you back up your data?
--
Russ Valentine
[MVP-Outlook]

I am experiencing a problem sending emails using outlook 2007 [now using
vista home premium on a new system] - I imported a pst file from outlook
2002
[was using xp prof on a laptop] and now when I bring up my contacts list
and
select the address I want, it seems to do it alright, but when I send the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each
individual
contact, but the new contact list in vista does not have a column showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------

"Tone" is a bit of a luxury in USENET groups where most of us have other
jobs to do and precious little free time to devote to hand holding. The
hand
holding job belongs to PSS where users can pay for the services they
receive.
--
Russ Valentine
[MVP-Outlook]

I don't disagree with the warning you posted, it was rather the tone.
Unfortunately as I'm sure you know in the IT field there are many who
aren't
really interested in being a professional and it's something of a long
running joke. Saturday Night Live's "Nick Burns: Your Company's
Computer
Guy"
sketches come to mind. They're only funny because of how many IT people
really do act that way to the people who use the system. In my mind, if
it
wasn't for those users of the system there'd be no reason for an IT
team
at
all. My apologies if I offended, that certainly wasn't my intent.

Now back to the matter at hand. I did some research, and found in some
other
forums that this problem has not always existed with iPhone/iTunes. It
may
be
due to something in the sync certainly, it may have been a change to
the
Outlook API introduced in a patch along the way. I reached out to some
contacts I have and this is a known issue that is being addressed by
engineering teams at Apple, and though I don't have confirmation I have
heard
they're working with Microsoft PSS to find the solution. Hopefully it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for people
still
leery I would suggest that they only update or add contacts from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact when you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to you for
figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which there
have
been
no consistent, confirmed solutions. We can only hope this is one that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this information without
criticizing others. It should have been patently obvious that in no
way
was
I posting a solution or even attempting to. I was posting an
admonition
to
others using sync software and following the thread that would allow
them
to
protect themselves from similar problems. There are still many other
causes
for this problem and for other permanent changes that syncs make to
the
database that your solution will not address. There will never be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you can. I
would
expect IT professionals to be of far greater help here than simple
minded
end users.

 

[john]

Importing is not the correct way to transfer Outlook data. Check two things:

what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses

they look like valid addresses - how do you tell if they are 'resolved'?

2. See how your Outlook Address Book is configured and whether it displays
your Contacts correctly when you open it.

when I click on 'address book' I get a list of contacts but the outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------

--
Russ Valentine
[MVP-Outlook]

I am experiencing a problem sending emails using outlook 2007 [now using
vista home premium on a new system] - I imported a pst file from outlook
2002
[was using xp prof on a laptop] and now when I bring up my contacts list
and
select the address I want, it seems to do it alright, but when I send the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each
individual
contact, but the new contact list in vista does not have a column showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------

"Tone" is a bit of a luxury in USENET groups where most of us have other
jobs to do and precious little free time to devote to hand holding. The
hand
holding job belongs to PSS where users can pay for the services they
receive.
--
Russ Valentine
[MVP-Outlook]
I don't disagree with the warning you posted, it was rather the tone.
Unfortunately as I'm sure you know in the IT field there are many who
aren't
really interested in being a professional and it's something of a long
running joke. Saturday Night Live's "Nick Burns: Your Company's
Computer
Guy"
sketches come to mind. They're only funny because of how many IT people
really do act that way to the people who use the system. In my mind, if
it
wasn't for those users of the system there'd be no reason for an IT
team
at
all. My apologies if I offended, that certainly wasn't my intent.

Now back to the matter at hand. I did some research, and found in some
other
forums that this problem has not always existed with iPhone/iTunes. It
may
be
due to something in the sync certainly, it may have been a change to
the
Outlook API introduced in a patch along the way. I reached out to some
contacts I have and this is a known issue that is being addressed by
engineering teams at Apple, and though I don't have confirmation I have
heard
they're working with Microsoft PSS to find the solution. Hopefully it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for people
still
leery I would suggest that they only update or add contacts from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact when you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to you for
figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which there
have
been
no consistent, confirmed solutions. We can only hope this is one that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this information without
criticizing others. It should have been patently obvious that in no
way
was
I posting a solution or even attempting to. I was posting an
admonition
to
others using sync software and following the thread that would allow
them
to
protect themselves from similar problems. There are still many other
causes
for this problem and for other permanent changes that syncs make to
the
database that your solution will not address. There will never be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you can. I
would
expect IT professionals to be of far greater help here than simple
minded
end users.

 

[Russ Valentine [MVP-Outlook]]

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]

Importing is not the correct way to transfer Outlook data. Check two
things:

what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses

they look like valid addresses - how do you tell if they are 'resolved'?

2. See how your Outlook Address Book is configured and whether it
displays
your Contacts correctly when you open it.

when I click on 'address book' I get a list of contacts but the outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------

--
Russ Valentine
[MVP-Outlook]

I am experiencing a problem sending emails using outlook 2007 [now using
vista home premium on a new system] - I imported a pst file from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my contacts
list
and
select the address I want, it seems to do it alright, but when I send
the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each
individual
contact, but the new contact list in vista does not have a column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of us have
other
jobs to do and precious little free time to devote to hand holding.
The
hand
holding job belongs to PSS where users can pay for the services they
receive.
--
Russ Valentine
[MVP-Outlook]
message
I don't disagree with the warning you posted, it was rather the tone.
Unfortunately as I'm sure you know in the IT field there are many
who
aren't
really interested in being a professional and it's something of a
long
running joke. Saturday Night Live's "Nick Burns: Your Company's
Computer
Guy"
sketches come to mind. They're only funny because of how many IT
people
really do act that way to the people who use the system. In my mind,
if
it
wasn't for those users of the system there'd be no reason for an IT
team
at
all. My apologies if I offended, that certainly wasn't my intent.

Now back to the matter at hand. I did some research, and found in
some
other
forums that this problem has not always existed with iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been a change to
the
Outlook API introduced in a patch along the way. I reached out to
some
contacts I have and this is a known issue that is being addressed by
engineering teams at Apple, and though I don't have confirmation I
have
heard
they're working with Microsoft PSS to find the solution. Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for people
still
leery I would suggest that they only update or add contacts from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact when
you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to you for
figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which there
have
been
no consistent, confirmed solutions. We can only hope this is one
that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this information
without
criticizing others. It should have been patently obvious that in no
way
was
I posting a solution or even attempting to. I was posting an
admonition
to
others using sync software and following the thread that would
allow
them
to
protect themselves from similar problems. There are still many
other
causes
for this problem and for other permanent changes that syncs make to
the
database that your solution will not address. There will never be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you can. I
would
expect IT professionals to be of far greater help here than simple
minded
end users.

 

[john]

again thanks for replying Russ!

I do not know how to tell if my contacts have VALID, RESOLVED email addresses?
they look like email addresses to me, but they don't seem to work to send
email -

if I manually type in an email address in the TO box it will send the email
correctly, but using the same address selected from my contacts list, it
generates the system admin rejection of invalid recipient

how do I find out how my address book is configured?
it comes up with a list of contacts and it says my address book is empty?

sorry I am not able to answer your queries

regards - john

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]

Importing is not the correct way to transfer Outlook data. Check two
things:

what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses

they look like valid addresses - how do you tell if they are 'resolved'?

2. See how your Outlook Address Book is configured and whether it
displays
your Contacts correctly when you open it.

when I click on 'address book' I get a list of contacts but the outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------

--
Russ Valentine
[MVP-Outlook]
I am experiencing a problem sending emails using outlook 2007 [now using
vista home premium on a new system] - I imported a pst file from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my contacts
list
and
select the address I want, it seems to do it alright, but when I send
the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each
individual
contact, but the new contact list in vista does not have a column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of us have
other
jobs to do and precious little free time to devote to hand holding.
The
hand
holding job belongs to PSS where users can pay for the services they
receive.
--
Russ Valentine
[MVP-Outlook]
message
I don't disagree with the warning you posted, it was rather the tone.
Unfortunately as I'm sure you know in the IT field there are many
who
aren't
really interested in being a professional and it's something of a
long
running joke. Saturday Night Live's "Nick Burns: Your Company's
Computer
Guy"
sketches come to mind. They're only funny because of how many IT
people
really do act that way to the people who use the system. In my mind,
if
it
wasn't for those users of the system there'd be no reason for an IT
team
at
all. My apologies if I offended, that certainly wasn't my intent.

Now back to the matter at hand. I did some research, and found in
some
other
forums that this problem has not always existed with iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been a change to
the
Outlook API introduced in a patch along the way. I reached out to
some
contacts I have and this is a known issue that is being addressed by
engineering teams at Apple, and though I don't have confirmation I
have
heard
they're working with Microsoft PSS to find the solution. Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for people
still
leery I would suggest that they only update or add contacts from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact when
you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to you for
figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which there
have
been
no consistent, confirmed solutions. We can only hope this is one
that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this information
without
criticizing others. It should have been patently obvious that in no
way
was
I posting a solution or even attempting to. I was posting an
admonition
to
others using sync software and following the thread that would
allow
them
to
protect themselves from similar problems. There are still many
other
causes
for this problem and for other permanent changes that syncs make to
the
database that your solution will not address. There will never be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you can. I
would
expect IT professionals to be of far greater help here than simple
minded
end users.

 

[Russ Valentine [MVP-Outlook]]

Then start by telling me what you mean by "when I select an address from my
contact list." Exactly what steps are you using here? I can probably figure
some things out from that.
Also, since you imported this Outlook data file, doesn't that mean that the
file from which you imported still exists? If so, how did you create and
transfer this file?
--
Russ Valentine
[MVP-Outlook]

again thanks for replying Russ!

I do not know how to tell if my contacts have VALID, RESOLVED email
addresses?
they look like email addresses to me, but they don't seem to work to send
email -

if I manually type in an email address in the TO box it will send the
email
correctly, but using the same address selected from my contacts list, it
generates the system admin rejection of invalid recipient

how do I find out how my address book is configured?
it comes up with a list of contacts and it says my address book is empty?

sorry I am not able to answer your queries

regards - john

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]

:

Importing is not the correct way to transfer Outlook data. Check two
things:
what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses
they look like valid addresses - how do you tell if they are
'resolved'?

2. See how your Outlook Address Book is configured and whether it
displays
your Contacts correctly when you open it.
when I click on 'address book' I get a list of contacts but the outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------
--
Russ Valentine
[MVP-Outlook]
I am experiencing a problem sending emails using outlook 2007 [now
using
vista home premium on a new system] - I imported a pst file from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my contacts
list
and
select the address I want, it seems to do it alright, but when I
send
the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each
individual
contact, but the new contact list in vista does not have a column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of us have
other
jobs to do and precious little free time to devote to hand holding.
The
hand
holding job belongs to PSS where users can pay for the services
they
receive.
--
Russ Valentine
[MVP-Outlook]
message
I don't disagree with the warning you posted, it was rather the
tone.
Unfortunately as I'm sure you know in the IT field there are many
who
aren't
really interested in being a professional and it's something of a
long
running joke. Saturday Night Live's "Nick Burns: Your Company's
Computer
Guy"
sketches come to mind. They're only funny because of how many IT
people
really do act that way to the people who use the system. In my
mind,
if
it
wasn't for those users of the system there'd be no reason for an
IT
team
at
all. My apologies if I offended, that certainly wasn't my intent.

Now back to the matter at hand. I did some research, and found in
some
other
forums that this problem has not always existed with
iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been a change
to
the
Outlook API introduced in a patch along the way. I reached out to
some
contacts I have and this is a known issue that is being addressed
by
engineering teams at Apple, and though I don't have confirmation
I
have
heard
they're working with Microsoft PSS to find the solution.
Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for
people
still
leery I would suggest that they only update or add contacts from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact when
you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to you
for
figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which
there
have
been
no consistent, confirmed solutions. We can only hope this is one
that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this information
without
criticizing others. It should have been patently obvious that in
no
way
was
I posting a solution or even attempting to. I was posting an
admonition
to
others using sync software and following the thread that would
allow
them
to
protect themselves from similar problems. There are still many
other
causes
for this problem and for other permanent changes that syncs make
to
the
database that your solution will not address. There will never
be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you can.
I
would
expect IT professionals to be of far greater help here than
simple
minded
end users.

 

[john]

Then start by telling me what you mean by "when I select an address from my
contact list." Exactly what steps are you using here? I can probably figure
some things out from that.

I select the TO button in the message window and my list of contacts comes
up - I select the one I want to send to and click the TO button and it gets
transferred to the email I want to send, but when it gets sent I immediately
get the sys admin message saying invalid recipient

Also, since you imported this Outlook data file, doesn't that mean that the
file from which you imported still exists? If so, how did you create and
transfer this file?

I created a pst file by exporting from my 2002 outlook on my xp prof laptop
- then I copied this file to my jumpdrive and imported this file into my 2007
outlook on my vista desktop pc - this copied over all my old saved emails and
all my contacts

I still have this pst file that I imported into 2007 outlook

--
Russ Valentine
[MVP-Outlook]

again thanks for replying Russ!

I do not know how to tell if my contacts have VALID, RESOLVED email
addresses?
they look like email addresses to me, but they don't seem to work to send
email -

if I manually type in an email address in the TO box it will send the
email
correctly, but using the same address selected from my contacts list, it
generates the system admin rejection of invalid recipient

how do I find out how my address book is configured?
it comes up with a list of contacts and it says my address book is empty?

sorry I am not able to answer your queries

regards - john

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]




:

Importing is not the correct way to transfer Outlook data. Check two
things:
what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses
they look like valid addresses - how do you tell if they are
'resolved'?

2. See how your Outlook Address Book is configured and whether it
displays
your Contacts correctly when you open it.
when I click on 'address book' I get a list of contacts but the outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------
--
Russ Valentine
[MVP-Outlook]
I am experiencing a problem sending emails using outlook 2007 [now
using
vista home premium on a new system] - I imported a pst file from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my contacts
list
and
select the address I want, it seems to do it alright, but when I
send
the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each
individual
contact, but the new contact list in vista does not have a column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of us have
other
jobs to do and precious little free time to devote to hand holding.
The
hand
holding job belongs to PSS where users can pay for the services
they
receive.
--
Russ Valentine
[MVP-Outlook]
message
I don't disagree with the warning you posted, it was rather the
tone.
Unfortunately as I'm sure you know in the IT field there are many
who
aren't
really interested in being a professional and it's something of a
long
running joke. Saturday Night Live's "Nick Burns: Your Company's
Computer
Guy"
sketches come to mind. They're only funny because of how many IT
people
really do act that way to the people who use the system. In my
mind,
if
it
wasn't for those users of the system there'd be no reason for an
IT
team
at
all. My apologies if I offended, that certainly wasn't my intent.

Now back to the matter at hand. I did some research, and found in
some
other
forums that this problem has not always existed with
iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been a change
to
the
Outlook API introduced in a patch along the way. I reached out to
some
contacts I have and this is a known issue that is being addressed
by
engineering teams at Apple, and though I don't have confirmation
I
have
heard
they're working with Microsoft PSS to find the solution.
Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for
people
still
leery I would suggest that they only update or add contacts from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact when
you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to you
for
figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which
there
have
been
no consistent, confirmed solutions. We can only hope this is one
that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this information
without
criticizing others. It should have been patently obvious that in
no
way
was
I posting a solution or even attempting to. I was posting an
admonition
to
others using sync software and following the thread that would
allow
them
to
protect themselves from similar problems. There are still many
other
causes
for this problem and for other permanent changes that syncs make
to
the
database that your solution will not address. There will never
be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you can.
I
would
expect IT professionals to be of far greater help here than
simple
minded
end users.

 

[Russ Valentine [MVP-Outlook]]

Now when you open a Contact Record and look at its email address, is it a
valid address that is underlined?
Between first exporting and then importing your Outlook data, you have most
likely lost or corrupted it along the way. Do you still have access to the
original data file?
--
Russ Valentine
[MVP-Outlook]

Then start by telling me what you mean by "when I select an address from
my
contact list." Exactly what steps are you using here? I can probably
figure
some things out from that.

I select the TO button in the message window and my list of contacts comes
up - I select the one I want to send to and click the TO button and it
gets
transferred to the email I want to send, but when it gets sent I
immediately
get the sys admin message saying invalid recipient

Also, since you imported this Outlook data file, doesn't that mean that
the
file from which you imported still exists? If so, how did you create and
transfer this file?

I created a pst file by exporting from my 2002 outlook on my xp prof
laptop
- then I copied this file to my jumpdrive and imported this file into my
2007
outlook on my vista desktop pc - this copied over all my old saved emails
and
all my contacts

I still have this pst file that I imported into 2007 outlook

--
Russ Valentine
[MVP-Outlook]

again thanks for replying Russ!

I do not know how to tell if my contacts have VALID, RESOLVED email
addresses?
they look like email addresses to me, but they don't seem to work to
send
email -

if I manually type in an email address in the TO box it will send the
email
correctly, but using the same address selected from my contacts list,
it
generates the system admin rejection of invalid recipient

how do I find out how my address book is configured?
it comes up with a list of contacts and it says my address book is
empty?

sorry I am not able to answer your queries

regards - john



:

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]




:

Importing is not the correct way to transfer Outlook data. Check
two
things:
what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses
they look like valid addresses - how do you tell if they are
'resolved'?

2. See how your Outlook Address Book is configured and whether it
displays
your Contacts correctly when you open it.
when I click on 'address book' I get a list of contacts but the
outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------
--
Russ Valentine
[MVP-Outlook]
I am experiencing a problem sending emails using outlook 2007 [now
using
vista home premium on a new system] - I imported a pst file from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my
contacts
list
and
select the address I want, it seems to do it alright, but when I
send
the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended
recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each
individual
contact, but the new contact list in vista does not have a column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of us
have
other
jobs to do and precious little free time to devote to hand
holding.
The
hand
holding job belongs to PSS where users can pay for the services
they
receive.
--
Russ Valentine
[MVP-Outlook]
message
I don't disagree with the warning you posted, it was rather the
tone.
Unfortunately as I'm sure you know in the IT field there are
many
who
aren't
really interested in being a professional and it's something
of a
long
running joke. Saturday Night Live's "Nick Burns: Your
Company's
Computer
Guy"
sketches come to mind. They're only funny because of how many
IT
people
really do act that way to the people who use the system. In my
mind,
if
it
wasn't for those users of the system there'd be no reason for
an
IT
team
at
all. My apologies if I offended, that certainly wasn't my
intent.

Now back to the matter at hand. I did some research, and found
in
some
other
forums that this problem has not always existed with
iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been a
change
to
the
Outlook API introduced in a patch along the way. I reached out
to
some
contacts I have and this is a known issue that is being
addressed
by
engineering teams at Apple, and though I don't have
confirmation
I
have
heard
they're working with Microsoft PSS to find the solution.
Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for
people
still
leery I would suggest that they only update or add contacts
from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact
when
you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to
you
for
figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which
there
have
been
no consistent, confirmed solutions. We can only hope this is
one
that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this
information
without
criticizing others. It should have been patently obvious that
in
no
way
was
I posting a solution or even attempting to. I was posting an
admonition
to
others using sync software and following the thread that
would
allow
them
to
protect themselves from similar problems. There are still
many
other
causes
for this problem and for other permanent changes that syncs
make
to
the
database that your solution will not address. There will
never
be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you
can.
I
would
expect IT professionals to be of far greater help here than
simple
minded
end users.

 

[john]

Now when you open a Contact Record and look at its email address, is it a
valid address that is underlined?

when I compose a new message and click the TO box it brings up my contact
list - when I select the person I want and click the TO box in this window
the address is underlined - when I click OK the TO box in my newly composed
email has the seemingly correct underlined email address

Between first exporting and then importing your Outlook data, you have most
likely lost or corrupted it along the way. Do you still have access to the
original data file?

YES I still have the PST file that I imported into outlook 07

--
Russ Valentine
[MVP-Outlook]

Then start by telling me what you mean by "when I select an address from
my
contact list." Exactly what steps are you using here? I can probably
figure
some things out from that.

I select the TO button in the message window and my list of contacts comes
up - I select the one I want to send to and click the TO button and it
gets
transferred to the email I want to send, but when it gets sent I
immediately
get the sys admin message saying invalid recipient

Also, since you imported this Outlook data file, doesn't that mean that
the
file from which you imported still exists? If so, how did you create and
transfer this file?

I created a pst file by exporting from my 2002 outlook on my xp prof
laptop
- then I copied this file to my jumpdrive and imported this file into my
2007
outlook on my vista desktop pc - this copied over all my old saved emails
and
all my contacts

I still have this pst file that I imported into 2007 outlook

--
Russ Valentine
[MVP-Outlook]

again thanks for replying Russ!

I do not know how to tell if my contacts have VALID, RESOLVED email
addresses?
they look like email addresses to me, but they don't seem to work to
send
email -

if I manually type in an email address in the TO box it will send the
email
correctly, but using the same address selected from my contacts list,
it
generates the system admin rejection of invalid recipient

how do I find out how my address book is configured?
it comes up with a list of contacts and it says my address book is
empty?

sorry I am not able to answer your queries

regards - john



:

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]




:

Importing is not the correct way to transfer Outlook data. Check
two
things:
what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses
they look like valid addresses - how do you tell if they are
'resolved'?

2. See how your Outlook Address Book is configured and whether it
displays
your Contacts correctly when you open it.
when I click on 'address book' I get a list of contacts but the
outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------
--
Russ Valentine
[MVP-Outlook]
I am experiencing a problem sending emails using outlook 2007 [now
using
vista home premium on a new system] - I imported a pst file from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my
contacts
list
and
select the address I want, it seems to do it alright, but when I
send
the
email I immediately get a message from the system administrator:

Your message did not reach some or all of the intended
recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for each
individual
contact, but the new contact list in vista does not have a column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of us
have
other
jobs to do and precious little free time to devote to hand
holding.
The
hand
holding job belongs to PSS where users can pay for the services
they
receive.
--
Russ Valentine
[MVP-Outlook]
message
I don't disagree with the warning you posted, it was rather the
tone.
Unfortunately as I'm sure you know in the IT field there are
many
who
aren't
really interested in being a professional and it's something
of a
long
running joke. Saturday Night Live's "Nick Burns: Your
Company's
Computer
Guy"
sketches come to mind. They're only funny because of how many
IT
people
really do act that way to the people who use the system. In my
mind,
if
it
wasn't for those users of the system there'd be no reason for
an
IT
team
at
all. My apologies if I offended, that certainly wasn't my
intent.

Now back to the matter at hand. I did some research, and found
in
some
other
forums that this problem has not always existed with
iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been a
change
to
the
Outlook API introduced in a patch along the way. I reached out
to
some
contacts I have and this is a known issue that is being
addressed
by
engineering teams at Apple, and though I don't have
confirmation
I
have
heard
they're working with Microsoft PSS to find the solution.
Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise for
people
still
leery I would suggest that they only update or add contacts
from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact
when
you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to
you
for
figuring
it out and posting it. For years import/export in Outlook and
synchronization have created far too many problems for which
there
have
been
no consistent, confirmed solutions. We can only hope this is
one
that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this
information
without
criticizing others. It should have been patently obvious that
in
no
way
was
I posting a solution or even attempting to. I was posting an
admonition
to
others using sync software and following the thread that
would
allow
them
to
protect themselves from similar problems. There are still
many
other
causes
for this problem and for other permanent changes that syncs
make
to
the
database that your solution will not address. There will
never
be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you
can.
I
would
expect IT professionals to be of far greater help here than

 

[Russ Valentine [MVP-Outlook]]

That is not what I asked. I asked you to open a Contact Record, which you do
from your Contact Folder. Examine the email field there and see if that
address is valid and underlined. If it is, then save and close that Contact
Record and then try to send a message to that Contact and see if you get the
same error.
On the second issue, I was trying to determine if you have the original data
file, not the one you created by exporting. Outlook was already using a data
file which you could easily have copied and transferred. There is never any
reason to create another data file by exporting. That is where the problems
arise.
--
Russ Valentine
[MVP-Outlook]

Now when you open a Contact Record and look at its email address, is it a
valid address that is underlined?

when I compose a new message and click the TO box it brings up my contact
list - when I select the person I want and click the TO box in this window
the address is underlined - when I click OK the TO box in my newly
composed
email has the seemingly correct underlined email address

Between first exporting and then importing your Outlook data, you have
most
likely lost or corrupted it along the way. Do you still have access to
the
original data file?

YES I still have the PST file that I imported into outlook 07

--
Russ Valentine
[MVP-Outlook]

:

Then start by telling me what you mean by "when I select an address
from
my
contact list." Exactly what steps are you using here? I can probably
figure
some things out from that.

I select the TO button in the message window and my list of contacts
comes
up - I select the one I want to send to and click the TO button and it
gets
transferred to the email I want to send, but when it gets sent I
immediately
get the sys admin message saying invalid recipient

Also, since you imported this Outlook data file, doesn't that mean
that
the
file from which you imported still exists? If so, how did you create
and
transfer this file?

I created a pst file by exporting from my 2002 outlook on my xp prof
laptop
- then I copied this file to my jumpdrive and imported this file into
my
2007
outlook on my vista desktop pc - this copied over all my old saved
emails
and
all my contacts

I still have this pst file that I imported into 2007 outlook



--
Russ Valentine
[MVP-Outlook]

again thanks for replying Russ!

I do not know how to tell if my contacts have VALID, RESOLVED email
addresses?
they look like email addresses to me, but they don't seem to work to
send
email -

if I manually type in an email address in the TO box it will send
the
email
correctly, but using the same address selected from my contacts
list,
it
generates the system admin rejection of invalid recipient

how do I find out how my address book is configured?
it comes up with a list of contacts and it says my address book is
empty?

sorry I am not able to answer your queries

regards - john



:

Well we can probably still fix it if you will answer my queries.
--
Russ Valentine
[MVP-Outlook]




:

Importing is not the correct way to transfer Outlook data. Check
two
things:
what is the 'correct' way then?

1. See if your Contacts have valid, resolved email addresses
they look like valid addresses - how do you tell if they are
'resolved'?

2. See how your Outlook Address Book is configured and whether
it
displays
your Contacts correctly when you open it.
when I click on 'address book' I get a list of contacts but the
outlook
address book is empty? not sure how to 'reconfigure' it?

Do you back up your data?

I'm guilty on this

thanks for your prompt reply Russ

regards - john

---------------------------------------------------
--
Russ Valentine
[MVP-Outlook]
I am experiencing a problem sending emails using outlook 2007
[now
using
vista home premium on a new system] - I imported a pst file
from
outlook
2002
[was using xp prof on a laptop] and now when I bring up my
contacts
list
and
select the address I want, it seems to do it alright, but when
I
send
the
email I immediately get a message from the system
administrator:

Your message did not reach some or all of the intended
recipients.

Subject: test 7
Sent: 21/10/2008 6:48 PM

The following recipient(s) cannot be reached:

(e-mail address removed) on 21/10/2008 6:48 PM
Invalid recipient

my old laptop contact list had a column that showed SMTP for
each
individual
contact, but the new contact list in vista does not have a
column
showing
this - not sure if this is important or not

any help wd be greatly appreciated

regards - john

---------------------


:

"Tone" is a bit of a luxury in USENET groups where most of us
have
other
jobs to do and precious little free time to devote to hand
holding.
The
hand
holding job belongs to PSS where users can pay for the
services
they
receive.
--
Russ Valentine
[MVP-Outlook]
in
message
I don't disagree with the warning you posted, it was rather
the
tone.
Unfortunately as I'm sure you know in the IT field there
are
many
who
aren't
really interested in being a professional and it's
something
of a
long
running joke. Saturday Night Live's "Nick Burns: Your
Company's
Computer
Guy"
sketches come to mind. They're only funny because of how
many
IT
people
really do act that way to the people who use the system. In
my
mind,
if
it
wasn't for those users of the system there'd be no reason
for
an
IT
team
at
all. My apologies if I offended, that certainly wasn't my
intent.

Now back to the matter at hand. I did some research, and
found
in
some
other
forums that this problem has not always existed with
iPhone/iTunes.
It
may
be
due to something in the sync certainly, it may have been a
change
to
the
Outlook API introduced in a patch along the way. I reached
out
to
some
contacts I have and this is a known issue that is being
addressed
by
engineering teams at Apple, and though I don't have
confirmation
I
have
heard
they're working with Microsoft PSS to find the solution.
Hopefully
it's
just
a matter of time.

In the meantime these workarounds should help, otherwise
for
people
still
leery I would suggest that they only update or add contacts
from
Outlook
and
then sync to their iPhone. Makes it tough to add a contact
when
you're
on
the
road I know, but this should prevent the error.

Regards,
Rick

:

I think this is very useful information and am grateful to
you
for
figuring
it out and posting it. For years import/export in Outlook
and
synchronization have created far too many problems for
which
there
have
been
no consistent, confirmed solutions. We can only hope this
is
one
that
will
work for many of the people experiencing this issue.

I suspect it would have been possible to post this
information
without
criticizing others. It should have been patently obvious
that
in
no
way
was
I posting a solution or even attempting to. I was posting
an
admonition
to
others using sync software and following the thread that
would
allow
them
to
protect themselves from similar problems. There are still
many
other
causes
for this problem and for other permanent changes that
syncs
make
to
the
database that your solution will not address. There will
never
be a
substitute for creating frequent backups.

Keep up the good work and keep helping here as much as you
can.
I
would
expect IT professionals to be of far greater help here
than