E-mail

[kmkx70a]

I have a friend who every time she sends me pictures, they come across as a
big square with a red x in the top left hand corner. I get pictures OK with
other e-mails. How can I help her. I'm pretty sure that its her computer
that has something not checked. Thanks

 

[Bruce Hagen]

I have a friend who every time she sends me pictures, they come across as a
big square with a red x in the top left hand corner. I get pictures OK with
other e-mails. How can I help her. I'm pretty sure that its her computer
that has something not checked. Thanks

We would need to know the e-mail client you are using, and the e-mail client
she is using.

If you are using OE, can you send a picture to yourself OK? If you both are
using OE, make sure she has Send Pictures With Messages checked in Tools |
Options | Send | Mail Sending Format | HTML Settings.

Also if you are both using OE, see these links.

http://insideoe.tomsterdam.com/faqs/why.htm#nopreview

http://www.oehelp.com/noimg.aspx

http://support.microsoft.com/?kbid=246186

"Images are blocked when you open an e-mail message in Outlook Express on a
Windows XP Service Pack 2-based computer"
http://support.microsoft.com/kb/843018

 

[kmkx70a]

We would need to know the e-mail client you are using, and the e-mail
client she is using.

If you are using OE, can you send a picture to yourself OK? If you both
are using OE, make sure she has Send Pictures With Messages checked in
Tools | Options | Send | Mail Sending Format | HTML Settings.

Also if you are both using OE, see these links.

http://insideoe.tomsterdam.com/faqs/why.htm#nopreview

http://www.oehelp.com/noimg.aspx

http://support.microsoft.com/?kbid=246186

"Images are blocked when you open an e-mail message in Outlook Express on
a Windows XP Service Pack 2-based computer"
http://support.microsoft.com/kb/843018
--
She is using Road Runner and I am using AT&T Yahoo. If that helps.
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

 

[Bruce Hagen]

The ISP is not important. The e-mail client is. You posted this using
Outlook Express. If you use OE for mail and your friend does also, then see
my previous reply. If your friend uses Road Runner Webmail, or another
e-mail client, then I can't help.

If you /are/ using Outlook Express for mail and can send yourself a graphic
OK, then the problem is not on your end.

 

[C.Joseph Drayton]

I have a friend who every time she sends me pictures, they come across as a
big square with a red x in the top left hand corner. I get pictures OK with
other e-mails. How can I help her. I'm pretty sure that its her computer
that has something not checked. Thanks

She might be using an image file format that your e-mail
client doesn't recognize. What file format are the images
(ie. extension)?

Sincerely,
C.Joseph Drayton, Ph.D. AS&T

CSD Computer Services

Web site: http://csdcs.site90.net/
E-mail: (e-mail address removed)90.net

 

[kmkx70a]

It worked. She now can send pictures.Thanks It's people like you that helps
that makes it worthwhile.

 

[kmkx70a]

Thanks. We solved the problem.

She might be using an image file format that your e-mail client doesn't
recognize. What file format are the images (ie. extension)?

Sincerely,
C.Joseph Drayton, Ph.D. AS&T

CSD Computer Services

Web site: http://csdcs.site90.net/
E-mail: (e-mail address removed)90.net

 

[Bruce Hagen]

It worked. She now can send pictures.Thanks It's people like you that
helps that makes it worthwhile.

You're welcome.

 

[kmkx70a]

The ISP is not important. The e-mail client is. You posted this using
Outlook Express. If you use OE for mail and your friend does also, then
see my previous reply. If your friend uses Road Runner Webmail, or another
e-mail client, then I can't help.

If you /are/ using Outlook Express for mail and can send yourself a
graphic OK, then the problem is not on your end.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
That did it. Thanks a lot