E-mail service is spotty

[bkaras]

8-Mar-07



There is a problem and perhaps you can help?



My ISP (Internet Service Provider) is Adelphia. (My old ISP is Mindspring.
Mindspring is free, so I still have the service. I do not trust free items,
but so far so good. Mindspring was bought out by Earthlink ± three years
ago.)



The e-mail through Adelphia is spotty. By this I mean: I did not have
e-mail through Adelphia (I receive ± 50 per day) until I called the
technical support department. Then the service representative restored my
Adelphia service at 3:30 PM. But he couldn't restore the e-mail messages
that were delivered prior to 3:30 PM.



I have lost e-mail through Adelphia before, starting, roughly, the beginning
of this month. This may be related to Adelphia's merger with/buyout by
Comcast - but that is an easy answer, and it doesn't return my lost e-mail
messages.



How can I get the lost e-mail messages?



Thank you,



Barry Karas



PS This query may go to the general newsgroup also.

 

[Patrick Keenan]

8-Mar-07



There is a problem and perhaps you can help?



My ISP (Internet Service Provider) is Adelphia. (My old ISP is Mindspring.
Mindspring is free, so I still have the service. I do not trust free
items, but so far so good. Mindspring was bought out by Earthlink ± three
years ago.)



The e-mail through Adelphia is spotty. By this I mean: I did not have
e-mail through Adelphia (I receive ± 50 per day) until I called the
technical support department. Then the service representative restored my
Adelphia service at 3:30 PM. But he couldn't restore the e-mail messages
that were delivered prior to 3:30 PM.



I have lost e-mail through Adelphia before, starting, roughly, the
beginning of this month. This may be related to Adelphia's merger
with/buyout by Comcast - but that is an easy answer, and it doesn't return
my lost e-mail messages.



How can I get the lost e-mail messages?

If they were only stored on the server, and if you can't contact the senders
to ask for resends, you can't. They are gone, or perhaps bounced back as
undeliverable and never made it to your account in the first place.

It seems that you have good reason to not trust the items you *do* pay for.
eMail is perhaps the second most basic element of an internet service, and
if the ISP can't provide reliable mail, you should reconsider why you are
paying for it.

HTH
-pk