E-mail address not in Address Book after iPhone sync

B

bobbrax

When I add a (or modify an existing) photo to an existing 3G iPhone Contact
and the iPhone is synced to Outlook 2003, the Outlook Contacts data is
updated; however, the E-mail address is deleted from the Outlook address
Book. If I cut and paste the E-mail address in the Contacts record, it
reappears in the Address Book and stays OK when the iPhone is synced again.

Any ideas what is happening?
 
R

Russ Valentine [MVP-Outlook]

There are wide reports that Apple's sync software is defective. This is not
an Outlook issue. Take it up with Apple.
 
B

bobbrax

The Outlook Contacts data is updated, so I don't understand why it's an Apple
problem. The problem seems to be that the Contacts updates as far as E-mail
addresses don't make it to the Address Book. Maybe, I don't understand how
Outlook handles updates to contacts. Also, I thought it was just iPhone
photo changes that caused the problem. it's any change and even adding a new
contact to the iPhone.

What I don't understand is why a E-mail address cut and paste in Outlook
Contacts solves the problem

Russ Valentine said:
There are wide reports that Apple's sync software is defective. This is not
an Outlook issue. Take it up with Apple.
--
Russ Valentine
[MVP-Outlook]
bobbrax said:
When I add a (or modify an existing) photo to an existing 3G iPhone
Contact
and the iPhone is synced to Outlook 2003, the Outlook Contacts data is
updated; however, the E-mail address is deleted from the Outlook address
Book. If I cut and paste the E-mail address in the Contacts record, it
reappears in the Address Book and stays OK when the iPhone is synced
again.

Any ideas what is happening?
 
R

Russ Valentine [MVP-Outlook]

The sync software is not creating valid, resolved email addresses. That's
why they don't appear in the address book view. Outlook does not participate
in this process.
--
Russ Valentine
[MVP-Outlook]
bobbrax said:
The Outlook Contacts data is updated, so I don't understand why it's an
Apple
problem. The problem seems to be that the Contacts updates as far as
E-mail
addresses don't make it to the Address Book. Maybe, I don't understand how
Outlook handles updates to contacts. Also, I thought it was just iPhone
photo changes that caused the problem. it's any change and even adding a
new
contact to the iPhone.

What I don't understand is why a E-mail address cut and paste in Outlook
Contacts solves the problem

Russ Valentine said:
There are wide reports that Apple's sync software is defective. This is
not
an Outlook issue. Take it up with Apple.
--
Russ Valentine
[MVP-Outlook]
bobbrax said:
When I add a (or modify an existing) photo to an existing 3G iPhone
Contact
and the iPhone is synced to Outlook 2003, the Outlook Contacts data is
updated; however, the E-mail address is deleted from the Outlook
address
Book. If I cut and paste the E-mail address in the Contacts record, it
reappears in the Address Book and stays OK when the iPhone is synced
again.

Any ideas what is happening?
 

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