dvd drive will play cd's but not dvds - error message is as follow

[Guest]

Hi! I hope someone can help me.
My dvd drive stopped working suddenly. It will play cds, but when I put in a
dvd I get -
"Windows cannot read from this disk. The disk might be corrupted, or it
could be using a format that is not compatible with Windows."

I get this message with both burned dvds and brand-new-out-of-the-box dvds.
I'm using a Dell Dimension 4550 with Windows XP.
I've tried -
I checked the device manager and there are no dreaded red x's or yellow !'s.
Using Windows Media Player and a DIVX player - both of which worked fine in
the past.

The driver is LITEON DVD-ROM LTD 163.

Thanks!

 

[Jim]

Hi! I hope someone can help me.
My dvd drive stopped working suddenly. It will play cds, but when I put in
a
dvd I get -
"Windows cannot read from this disk. The disk might be corrupted, or it
could be using a format that is not compatible with Windows."

I get this message with both burned dvds and brand-new-out-of-the-box
dvds.
I'm using a Dell Dimension 4550 with Windows XP.
I've tried -
I checked the device manager and there are no dreaded red x's or yellow
!'s.
Using Windows Media Player and a DIVX player - both of which worked fine
in
the past.

The driver is LITEON DVD-ROM LTD 163.

Thanks!

Usually, these events are caused by a hardware failure of the drive.
Jim

 

[Guest]

Usually, these events are caused by a hardware failure of the drive.
Jim


Thanks for responding. The device manager tells me it's working properly. Do know of another diagnostic tool that might give me more information?