DVD Drive not recognised by XP


G

Guest

Hi all,

have read other posts re this issue and have tried remedys such as
CDGone.Reg and Kelly's vb script with no success.

My problem is this: Windows XP shows the DVD drive in MyComputer but when
you dbl-click on the icon it asks you to insert a disk.

Here is what I have done so far:
Have removed any program that creates a phantom dvd drive such as Alcohol
and DVD Daemon. - rebooted pc.
in Device Manager I have uninstalled the SCSI and Raid Controllers
(AS347SCSI SCSI Controller). the DVD Drive Icon in My Computer Disappears.
then I tell device Manager to detect new hardware and the icon comes back but
there is no change.
Have taken XP back to a previous restore point before this problem started.
No change.
Have re-installed Windows XP using the original DVD with SP2 in THE DVD
drive . For this I used the Repair option. XP went through the motions
without a hitch. When it rebooted upon completion of the install the DVD
drive did not work.
Bios recognises the DVD drive and I can boot from it at startup.

The DVD Drive is an NEC and to my knowledge relies on standard XP drivers.

failing a complete re-install can anyone suggest another option?

Kind Regards,

John Anderson.
 
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B

Brian A.

John Anderson said:
Hi all,

have read other posts re this issue and have tried remedys such as
CDGone.Reg and Kelly's vb script with no success.

My problem is this: Windows XP shows the DVD drive in MyComputer but when
you dbl-click on the icon it asks you to insert a disk.

Here is what I have done so far:
Have removed any program that creates a phantom dvd drive such as Alcohol
and DVD Daemon. - rebooted pc.
in Device Manager I have uninstalled the SCSI and Raid Controllers
(AS347SCSI SCSI Controller). the DVD Drive Icon in My Computer Disappears.
then I tell device Manager to detect new hardware and the icon comes back but
there is no change.
Have taken XP back to a previous restore point before this problem started.
No change.
Have re-installed Windows XP using the original DVD with SP2 in THE DVD
drive . For this I used the Repair option. XP went through the motions
without a hitch. When it rebooted upon completion of the install the DVD
drive did not work.
Bios recognises the DVD drive and I can boot from it at startup.

The DVD Drive is an NEC and to my knowledge relies on standard XP drivers.

failing a complete re-install can anyone suggest another option?

If you have access to another machine test your drive in it to test if it's the
problem or not.
If you have access to another known good drive swap it out with yours to test if the
problem is with your machine or not.
Swap out the data cable with a known good cable to see if it's the problem or not.
Try updating the drives firmware to see if it resolves the problem.
http://support.necam.com/optical/downloads/flashfirmware/

Check NECs support site for a possible resplution.
http://support.necam.com/

Purchase a drive lens cleaner from your nearest store, a dirty lens can cause the
problem of disks not being read.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
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P

Peter

Does the drive show up in the device manager?
If so, is there a yellow exclamation mark over the icon?
If so in the registry go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class. Scroll to {4D36E965-E325-11CE-BFC1-08002BE10318}.
Click and in the right pane look for the entries "UpperFilters" and "LowerFilters". Delete both.
http://support.microsoft.com/kb/314060/EN-US/ explains the problem and gives this solution.


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