DVD burner issue

[Robert]

Hi. . .I have a DVD burner that all-of-a-sudden decided to stop reading
media from within XP Pro (SP2). The drive is seen in the BIOS, Device
Manager, Windows Explorer and it recognizes media when inserted, but cannot
read it (0 bytes). However, when rebooting the PC and selecting "boot from
CD," the drive works fine (with XP setup disk).

I've uninstalled and reinstalled the drive both physically and via -- not
Via -- Device Manager. Neither way seems to make a difference in its ability
to read within the Windows environment.

This behavior seems to have started with addition of a USB card reader, but
for the life of me I cannot figure out the correlation between the two.
Thanks.

Robert

 

[Rock]

Hi. . .I have a DVD burner that all-of-a-sudden decided to stop reading
media from within XP Pro (SP2). The drive is seen in the BIOS, Device
Manager, Windows Explorer and it recognizes media when inserted, but cannot
read it (0 bytes). However, when rebooting the PC and selecting "boot from
CD," the drive works fine (with XP setup disk).

I've uninstalled and reinstalled the drive both physically and via -- not
Via -- Device Manager. Neither way seems to make a difference in its ability
to read within the Windows environment.

This behavior seems to have started with addition of a USB card reader, but
for the life of me I cannot figure out the correlation between the two.
Thanks.

Robert

What media won't it read - DVD or CD? If it's DVD that won't read it's
possible the laser for reading DVDs went out. They have two - one for
the CD and one for the DVD and each can malfunction separate from the other.

 

[Rock]

Hi. . .I have a DVD burner that all-of-a-sudden decided to stop reading
media from within XP Pro (SP2). The drive is seen in the BIOS, Device
Manager, Windows Explorer and it recognizes media when inserted, but cannot
read it (0 bytes). However, when rebooting the PC and selecting "boot from
CD," the drive works fine (with XP setup disk).

I've uninstalled and reinstalled the drive both physically and via -- not
Via -- Device Manager. Neither way seems to make a difference in its ability
to read within the Windows environment.

This behavior seems to have started with addition of a USB card reader, but
for the life of me I cannot figure out the correlation between the two.
Thanks.

Robert

Also have you run a cleaning Disk on it?

 

[NoStop]

Also have you run a cleaning Disk on it?

What an idiotic suggestion! He already said that outside of Windoze he has
no problem reading a disk. Maybe his RAM needs washing too?

And you are another one of these so-called "MVP"s. Gawd help the computing
world.

 

[Tim]

Have you tried uninstalling the driver for the card reader? Just to see if
that's actually what's causing it...

Tim

 

[user]

Hi. . .I have a DVD burner that all-of-a-sudden decided to stop reading
media from within XP Pro (SP2). The drive is seen in the BIOS, Device
Manager, Windows Explorer and it recognizes media when inserted, but cannot
read it (0 bytes). However, when rebooting the PC and selecting "boot from
CD," the drive works fine (with XP setup disk).

I've uninstalled and reinstalled the drive both physically and via -- not
Via -- Device Manager. Neither way seems to make a difference in its ability
to read within the Windows environment.

This behavior seems to have started with addition of a USB card reader, but
for the life of me I cannot figure out the correlation between the two.
Thanks.

Robert

you can try the suggestions listed on the following link and see if they
work.

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

 

[Robert]

USB card reader...in XP it needs no drivers. And yes, I unplugged it with no
change in status.

Robert

 

[Robert]

you can try the suggestions listed on the following link and see if they
work.

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

Thank you for the link, but the box has Nero, not Roxio installed and I have
no error messages. Maybe an issue with Nero's InCD...?

Robert

 

[decoder]

Hi. . .I have a DVD burner that all-of-a-sudden decided to stop reading
media from within XP Pro (SP2). The drive is seen in the BIOS, Device
Manager, Windows Explorer and it recognizes media when inserted, but
cannot read it (0 bytes). However, when rebooting the PC and selecting
"boot from CD," the drive works fine (with XP setup disk).

I've uninstalled and reinstalled the drive both physically and via -- not
Via -- Device Manager. Neither way seems to make a difference in its
ability to read within the Windows environment.

This behavior seems to have started with addition of a USB card reader,
but for the life of me I cannot figure out the correlation between the
two. Thanks.

Robert

Is this failure to read disks with all disks - disks that it once could
read?
Or new disks? Or Media that you've burned?
Has your drive the latest firmware?

 

[Robert]

Is this failure to read disks with all disks - disks that it once could
read?
Or new disks? Or Media that you've burned?
Has your drive the latest firmware?

Happens with all CD/DVD media whether self-burned or bootable software
vendor disk, i.e. Logitech software installation disk.

Drive is a LiteOn SOHW-1693S and after just checking, there's a newer
firmware update. Guess I'll have to try it.

Again, this only happens within Windows. For a better picture of what's
going on, when I'm in Windows Explorer with a disk in the drive, clicking on
the drive letter in the left pane highlights the drive, but nothing shows up
in the right pane where the file listing should be. No error messages
appear, just that nothing shows up.

I appreciate y'all trying to help out because I'm stumped.

Robert

 

[Rock]

What an idiotic suggestion! He already said that outside of Windoze he has
no problem reading a disk. Maybe his RAM needs washing too?

And you are another one of these so-called "MVP"s. Gawd help the computing
world.

The drive will read a CD (XP) on boot up. He said nothing about whether
the problem was reading a DVD. Now do you have any suggestions for the
OP or do you just like to show your ignorance?

 

[Robert]

Happens with all CD/DVD media whether self-burned or bootable software
vendor disk, i.e. Logitech software installation disk.

Drive is a LiteOn SOHW-1693S and after just checking, there's a newer
firmware update. Guess I'll have to try it.

Again, this only happens within Windows. For a better picture of what's
going on, when I'm in Windows Explorer with a disk in the drive, clicking
on the drive letter in the left pane highlights the drive, but nothing
shows up in the right pane where the file listing should be. No error
messages appear, just that nothing shows up.

I appreciate y'all trying to help out because I'm stumped.

A motherboard BIOS update did the trick. Go figure...

Robert

 

[decoder]

A motherboard BIOS update did the trick. Go figure...

Robert

Well done, I wish I had thought of that

 

[Rock]

A motherboard BIOS update did the trick. Go figure...

Robert

That's great. Thanks for posting back the resolution.

 

[Guest]

FYI,

I have seen a simillar issue that is caused by a problem with WXP Sp 2
having a conflict with the storage management software that is loaded
with USB storage devices (flash memory, MP3 players, etc). I first
encountered
this problem providing support in three Fortune 500 corporations. When
another
colleague bought a 1GB USB flash drive, he experienced the problem as well.
Un-installing all of the software associated with the flash drive and
rebooting resolved
his issue. Microsoft would do well to investigate this issue further.

 

[Mike Williams]

FYI,

I have seen a simillar issue that is caused by a problem with WXP Sp 2
having a conflict with the storage management software that is loaded
with USB storage devices (flash memory, MP3 players, etc). I first
encountered
this problem providing support in three Fortune 500 corporations. When
another
colleague bought a 1GB USB flash drive, he experienced the problem as well.
Un-installing all of the software associated with the flash drive and
rebooting resolved
his issue. Microsoft would do well to investigate this issue further.

There are problems with a number of USB storage devices because they do
not properly identify themselves according to the USB standard. There's
not many strategies that can be usefully adopted in these cases except
by taking it up with the manufacturer.

For Microsoft to investigate (since these are NOT officially monitored
forums) you'd have to file an explicit bug issue with repro steps and
exact hardware involved.