duplicate emails

[Jim Kirk]

I reinstalled Office 2000 and now Outlook wants to download all 7,595
messages from Charter.net. It does it every time I open Outlook.

Help! I live and work on email!

Thanks,
Jim Kirk

 

[Brian Tillman]

I reinstalled Office 2000 and now Outlook wants to download all 7,595
messages from Charter.net. It does it every time I open Outlook.

Correct. This is proper behavior. You left all those old messages on the
server. You reinstalled Outlook, creating a new mail profile. As far as
Outlook knows, you've never downloaded those messages before, so it's going
to do so.

One way to address this is to log onto your Charter mailbox via a web
browser and create a new folder in your mailbox, moving all those old
messages to that folder so that Outlook cannot see them when it tries to
download new mesages. There are other ways as well, and while I consider
them easy enough, I don't think they'd be as easy to you.