Duplicate 'Contacts' folder in Address Book

[Guest]

Hello.

Here's the details: User is running Outlook 2002. When she brings up her
Address Book, there are two 'Contacts' folder which show. However, they both
contain contact items, and the lists are separate and disjoint. One of them
is tied to the Contacts folder under the user's PST. The other seems to be a
remnant from an earlier version of Outlook. I know the user upgraded from
Outlook 2000/CW to Outlook 2002.

If I look at the properties of one of the Contacts which correspond to the
Contacts folder under the PST, when I select the 'Fields' tab, I can see it's
an Outlook version 10 contact. If I look at the same properties for one of
the Contacts which doesn't correspond to any folder under any PST, it's an
Outlook version 9 contact.

My problem is I cannot find a PST source that's populating these contacts.
It's not a Personal Address Book or a WAB, as far as I can tell.

My guess is that Outlook imported these Contacts into Outlook 2002 but are
not showing them via the normal GUI methods. Has anyone seem or heard of
this before?

Thanks
Steve

 

[Guest]

Follow-up: What I want to do is merge all the contacts into one Contact
folder,. I was afriad to remove the "Outlook Address Book" from the
Directories and re-add it because I don't know where Outlook is storing thos
remnant contacts, and I can't save them.

Steve

 

[Russ Valentine [MVP-Outlook]]

Are we to assume that a single PST file is the only data source in this
profile? Have you examined your folder hierarchy in Folder List view to see
how many Contact Folders actually reside in this profile?

 

[Guest]

The user has 3 PST files: the main one, an archive one, and an IMAP one for a
another account. However, removing the archive and IMAP PSTs do not affect
either contact folder. Looking under properties for each contact folder,
they both say they're located in 'Contacts'. I've searched the main PST for
any other folder named contacts and none exist.

S

Are we to assume that a single PST file is the only data source in this
profile? Have you examined your folder hierarchy in Folder List view to see
how many Contact Folders actually reside in this profile?
--
Russ Valentine
[MVP-Outlook]

Follow-up: What I want to do is merge all the contacts into one Contact
folder,. I was afriad to remove the "Outlook Address Book" from the
Directories and re-add it because I don't know where Outlook is storing
thos
remnant contacts, and I can't save them.

Steve

 

[Brian Tillman]

The user has 3 PST files: the main one, an archive one, and an IMAP
one for a another account. However, removing the archive and IMAP
PSTs do not affect either contact folder. Looking under properties
for each contact folder, they both say they're located in 'Contacts'.
I've searched the main PST for any other folder named contacts and
none exist.

Well, if each of those Contacts folders in the Address Book interface
contain distinct entries, then their must be more than one Contacts folder
enabled as an address book and since they are both named "Contacts", they
either must each be in a separate PST or one must be a subfolder in the same
PST because you I don't think you can have two identically-named folders at
the same level in one PST. I suspect one if for the Archive PST. IMAP
accounts don't have Contacts folders.

 

[Russ Valentine [MVP-Outlook]]

If each of these Contact Folders in your address book view actually contain
and display Contacts, then by definition they exist in your profile. It
cannot be otherwise. You're overlooking something.
--
Russ Valentine
[MVP-Outlook]

The user has 3 PST files: the main one, an archive one, and an IMAP one
for a
another account. However, removing the archive and IMAP PSTs do not
affect
either contact folder. Looking under properties for each contact folder,
they both say they're located in 'Contacts'. I've searched the main PST
for
any other folder named contacts and none exist.

S

Are we to assume that a single PST file is the only data source in this
profile? Have you examined your folder hierarchy in Folder List view to
see
how many Contact Folders actually reside in this profile?
--
Russ Valentine
[MVP-Outlook]

Follow-up: What I want to do is merge all the contacts into one
Contact
folder,. I was afriad to remove the "Outlook Address Book" from the
Directories and re-add it because I don't know where Outlook is storing
thos
remnant contacts, and I can't save them.

Steve

:

Hello.

Here's the details: User is running Outlook 2002. When she brings up
her
Address Book, there are two 'Contacts' folder which show. However,
they
both
contain contact items, and the lists are separate and disjoint. One
of
them
is tied to the Contacts folder under the user's PST. The other seems
to
be a
remnant from an earlier version of Outlook. I know the user upgraded
from
Outlook 2000/CW to Outlook 2002.

If I look at the properties of one of the Contacts which correspond to
the
Contacts folder under the PST, when I select the 'Fields' tab, I can
see
it's
an Outlook version 10 contact. If I look at the same properties for
one
of
the Contacts which doesn't correspond to any folder under any PST,
it's
an
Outlook version 9 contact.

My problem is I cannot find a PST source that's populating these
contacts.
It's not a Personal Address Book or a WAB, as far as I can tell.

My guess is that Outlook imported these Contacts into Outlook 2002 but
are
not showing them via the normal GUI methods. Has anyone seem or heard
of
this before?

Thanks
Steve