Drives Dissapeared

[Guest]

I recently Installed Norton Systemworks (2005). I noticed a couple of days
ago that both of my DVD burners have dissapeared under "My Computer" as well
as in any programs. i checked the device manager and it says: "Windows
successfully loaded the device driver for this hardware but cannot find the
hardware device. (Code 41)"
I have tried removing the burners, and the IDE drivers and reinstalling them
and it didnt help. Both drives work great, and worked fine till recently. I
JUST did a new Windows Install (XP Pro) on a new Segate 120GB HD.
When I installed Norton Systemworks, it had norton ghost and go back. I
removed those individual programs cause they were bogging down my system (and
was useless to me). Then a day later I tried to burn a DVD and it told me it
couldnt find the drive. So I checked "My Computer" and they were both gone. I
then checked the cables and then removed and reinstalled all the drivers.
Didnt work... So I then removed ALL Norton programs and still nothing. I dont
know whats left...I'm on the verge of trying another wipe and reinstall of
windows.. but I would loose about 90GB of data (since I cant burn anything)/
HELP ME PLEASE! My email is (e-mail address removed) and I woudl appriciate
anyones help.

 

[jg]

last resort if no one tells you a better one
try re-install with upgrade option, don't format. that should preserver
quite a bit of data. you want to play it safe, move data out of
c:\documents and settings first.

 

[Ricky]

See if this may help..
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

 

[WTC]

I recently Installed Norton Systemworks (2005).
I noticed a couple of days ago that both of my DVD
burners have dissapeared under "My Computer" as
well as in any programs. i checked the device manager
and it says: "Windows successfully loaded the device
driver for this hardware but cannot find the hardware
device. (Code 41)"

Upper and Lower filter problem. This article still applies even you did not
have Easy CD Creator installed.

CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19,
Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
http://support.microsoft.com/?kbid=314060

 

[Guest]

It was the problem with the upper and lower filters. Thanks everyone!

 

[WTC]

You're welcome fellfrosch.

 

[Guest]

--
griz was a mean beast

Upper and Lower filter problem. This article still applies even you did not
have Easy CD Creator installed.

CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19,
Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
http://support.microsoft.com/?kbid=314060

 

[Guest]

--
griz was a mean beast

last resort if no one tells you a better one
try re-install with upgrade option, don't format. that should preserver
quite a bit of data. you want to play it safe, move data out of
c:\documents and settings first.