driver problem

[Paul Smith]

Hi

I have an odd problem on a dell latitude d500 laptop. Every time windows
boots up a prompt appears asking to install the driver for the hard drive.
The hard drive is a TOSHIBA MK8032GAX. Also the funny thing is that
sometimes nothing appears wrong in device manager but still it prompts for
the driver. Also working with C: and files works normal.

Can anyone suggest a workaround how to remove this prompt or install the
driver? I were unable to install it and could not find drivers specifically
for the drive either.

Thanks

 

[peter]

The HD is connected to a controller.........that is the driver that seems to
be missing.
Look under device manager.......IDE/ATAPI Controllers
One of them will have a error......right click
....properties......driver........update driver
peter

 

[Paul Smith]

the odd thing is that in device manager everything is ok bothing has
exclamations or question marks but prompt is still coming up!

 

[Gerry]

Paul

Does the prompt name the driver?

Check the System log of Event Viewer for Error Reports.

Please post copies of all Error and Warning Reports appearing in the
System log in Event Viewer for the last boot. No Information Reports or
Duplicates please. Indicate which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Paul Smith]

yes it does name the driver in this way "BRAND MODEL" like "Toshiba
MX5534334"

however the driver wont install....

 

[Gerry]

Paul

Strange. Googling on MX5534334 produces no result suggesting potentional
malware activity. Please recheck MX5534334.

You could use Autoruns to look to see if it is referenced there.

http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

With Autoruns you can uncheck an item, which disables it from starting,
or you can can right click an item and then delete it. If you uncheck
you can recheck to re-enable the item. It is a much safer approach than
editing the Registry. Another useful feature of the programme is that
you can right click an item and select Search Online to get information
about the item selected.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~