Driver not loading...

[Howard Woodard]

Hi. I'm running XP Home on my desktop and just installed a new Canon
multifunction printer, the MX-700. When I got to the end of the CD software
installation it instructed me to connect the USB cable and turn the printer
on. It then said that it was installing the driver and then it gave an
error saying that the driver had not installed correctly and may not work.
The printer function does work just fine but the scanner doesn't. It gives
an error saying that it is unable to communicate with the scanner.

1 - The Canon folks say they don't use an installation log file so they
don't know what might be wrong.
2 - The Application and the System event files didn't log an error or
warning when the driver attempted to install nor do either of them log an
error when I attempt to scan and get the "cannot communicate" error.
3 - When I look at the Windows Image Acquisition (WIA) service it is started
and running.
4 - When I look in Device Manager I see the Canon device under Imaging
Devices and it has the yellow warning icon next to it. When I double click
on it, it says that it is unable to load the driver and that the driver
might be corrupt or missing (code 39).

I installed it on my laptop, running the same OS, and it installed just fine
and the scanner starts the way its supposed to.

Does anyone have any ideas where additional error info might be found that
might help me get a little better understanding of what the error is
installing the driver?

Thanks in advance,

Howard

 

[sharif4u]

Uninstall the driver and restart the computer. Then Install driver once again and connect the USB cable and turn on printer accordingly. It will work this time.

--Sharif

Hi. I'm running XP Home on my desktop and just installed a new Canon
multifunction printer, the MX-700. When I got to the end of the CD software
installation it instructed me to connect the USB cable and turn the printer
on. It then said that it was installing the driver and then it gave an
error saying that the driver had not installed correctly and may not work.
The printer function does work just fine but the scanner doesn't. It gives
an error saying that it is unable to communicate with the scanner.

1 - The Canon folks say they don't use an installation log file so they
don't know what might be wrong.
2 - The Application and the System event files didn't log an error or
warning when the driver attempted to install nor do either of them log an
error when I attempt to scan and get the "cannot communicate" error.
3 - When I look at the Windows Image Acquisition (WIA) service it is started
and running.
4 - When I look in Device Manager I see the Canon device under Imaging
Devices and it has the yellow warning icon next to it. When I double click
on it, it says that it is unable to load the driver and that the driver
might be corrupt or missing (code 39).

I installed it on my laptop, running the same OS, and it installed just fine
and the scanner starts the way its supposed to.

Does anyone have any ideas where additional error info might be found that
might help me get a little better understanding of what the error is
installing the driver?

Thanks in advance,

Howard

 

[sandy58]

Hi.  I'm running XP Home on my desktop and just installed a new Canon
multifunction printer, the MX-700.  When I got to the end of the CD software
installation it instructed me to connect the USB cable and turn the printer
on.  It then said that it was installing the driver and then it gave an
error saying that the driver had not installed correctly and may not work..
The printer function does work just fine but the scanner doesn't.  It gives
an error saying that it is unable to communicate with the scanner.

1 - The Canon folks say they don't use an installation log file so they
don't know what might be wrong.
2 - The Application and the System event files didn't log an error or
warning when the driver attempted to install nor do either of them log an
error when I attempt to scan and get the "cannot communicate" error.
3 - When I look at the Windows Image Acquisition (WIA) service it is started
and running.
4 - When I look in Device Manager I see the Canon device under Imaging
Devices and it has the yellow warning icon next to it.  When I double click
on it, it says that it is unable to load the driver and that the driver
might be corrupt or missing (code 39).

I installed it on my laptop, running the same OS, and it installed just fine
and the scanner starts the way its supposed to.

Does anyone have any ideas where additional error info might be found that
might help me get a little better understanding of what the error is
installing the driver?

Thanks in advance,

Howard

Pull out the power plug and replace while "in use" mode.

 

[Howard Woodard]

Thanks. Does "in use mode" just mean on and connected?

Howard
==============================================

 

[sandy58]

Thanks.  Does "in use mode" just mean on and connected?

Howard
==============================================

Yep. "Ready to go" mode.

 

[James R.]

Yep. "Ready to go" mode.

Hello,

I have the same problem as Howard describes, including the same driver error
message. While running XP Media Centre with Brother MFC-885CW (multifunction
wireless fax/scanner/printer) the scanner function ceased to operate recently
and showed the yellow exclamation point alongside the scanner driver in
Device Manager. I have verified there is no problem with the Brother
machine. I have also attempted to install an Epson Perfection 1250 scanner
(USB connection) to see if that would work and get the same driver error
message.

Sandy58's suggestion to unplug the scanner(s) and plug them in again had no
effect. Several attempts at 'clean' installs of these drivers also had no
effect. All drivers are updated. This issue seems to have shown up just
after attempting install of a Logitech Ultra Web Cam which turned out to be
faulty.

Other suggestions would be welcome. Thanks.

James R.

 

[Gerry]

James

I know you have looked here but the Errore code may help.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[James R.]

James

I know you have looked here but the Errore code may help.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Hello Gerry,

Actually in Device Manager there is one yellow exclamation point beside each
of the Brother and Epson Scanner Drivers (listed under Imaging Devices) and
the code is the same for both i.e. "Windows cannot load the device driver for
this hardware. The driver may be corrupted or missing (Code 39)".

 

[Gerry]

James

What I suggest you try is to uninstall the software for both printers
through Add / Remove Programs and safely remove the hardware.

Next go to the Canon web site and download and install the newest
software and finally connect your Canon multifunction printer.

Software provided at the time of purchase on CD's is often not the
latest version. You should install software before connecting the
hardware. That may have been your problem i.e you connected the printer
and then installed the software.



--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[James R.]

James

What I suggest you try is to uninstall the software for both printers
through Add / Remove Programs and safely remove the hardware.

Next go to the Canon web site and download and install the newest
software and finally connect your Canon multifunction printer.

Software provided at the time of purchase on CD's is often not the
latest version. You should install software before connecting the
hardware. That may have been your problem i.e you connected the printer
and then installed the software.



--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gerry,

Thank you for your suggestions. I did exactly as you suggested and in the
order you directed but neither scanner has come online. Still have the same
Code 39 error as indicated by Howard and myself in earlier messages.

FYI. All other functions of the Brother Multi-function printer, including
the copy and fax, work fine. No other errors are showing up during the
actual installation attempts of the drivers/software. I also tried your
suggestions with just basic MS programs through 'msconfig' i.e. a clean
install. No change. The registry is routinely checked by RegCure and Glary
Utilities programs and so it is clean so far as I can tell.

I will continue to watch the community sites for other possible fixes.

Thanks.

James.