Downloading Symantec Firewall/Norton Anti-Virus

[Nonie Fries]

My computer is brand new, purchased 6-30-03. It is
Windows XP home edition version 5.1.2600. I attempted to
download over the internet the above subject on 9-4-03.
It seems that the firewall portion installed just fine
but the Norton Anti-virus doesn't want to install at
all. When ever I attempt it I get a message that
reads "Unable to run virus detection need Internet
Explorer 5.0 or higher" also everytime I turn my computer
on the first thing that appears on the desktop is a
message that reads "A necessary component of this
function is missing or damaged (NAVPROD) go to Tech
Support Knowledge Base 1002,1." When I contacted Tech
Support they told me that I needed to install the latest
version so that the AV can function better and to go to
support.microsoft.com. Now, here are my concerns and
questions: I have heard nothing but horror stories about
updating Windows and since my computer is only 2 months
in-use why should I even have to update in the first
place? Does Microsoft recommend a particular Firewall-
AntiVirus-Spamblaster-Security provider? How would I go
about updating the IE version that Symantec is
recommending, I'm no whiz at this stuff in the first
place. Since 9-4 I have been without AV protection, I
have sent numerous e-mails to Symantec for help and have
made numerous attempts to correct the problem to no
avail. Now they send me to support.microsoft, I feel as
though I'm getting the run-around here. Is there anyone
out there who can help me get this problem fixed? One
last thing, if I do need to update how do I do it and
what is the fee. Thank you in advance for your attention
to this matter and your assistance.
Regards:
Nonie (e-mail address removed)

 

[mk]

Seems you are stubborn not to follow professional advices, rather accept
rumors. Who can advise you against yourself?
MK

 

[Nicholas]

Uninstall Norton Antivirus. If you encounter
an uninstall issue, use the following removal tool:

How to uninstall Norton AntiVirus by using the Rnav2003.exe removal utility
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Use the above utility to remove all traces of a previous version of Norton AntiVirus.

I would suggest you install a comprehensive internet security package
to help avoid possible security breeches.

Norton Internet Security 2003
http://www.symantec.com/sabu/nis/nis_pe/

-- Includes Norton AntiVirus 2003
-- Includes Norton Personal Firewall
-- Includes prevention of annoying web pop-ups
-- Includes Parental Controls
-- All in one, easy-to-install package


Essential Security Tools for Home Office Users
http://www.microsoft.com/technet/tr...l=/technet/columns/security/5min/5min-105.asp


--
Nicholas

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| My computer is brand new, purchased 6-30-03. It is
| Windows XP home edition version 5.1.2600. I attempted to
| download over the internet the above subject on 9-4-03.
| It seems that the firewall portion installed just fine
| but the Norton Anti-virus doesn't want to install at
| all. When ever I attempt it I get a message that
| reads "Unable to run virus detection need Internet
| Explorer 5.0 or higher" also everytime I turn my computer
| on the first thing that appears on the desktop is a
| message that reads "A necessary component of this
| function is missing or damaged (NAVPROD) go to Tech
| Support Knowledge Base 1002,1." When I contacted Tech
| Support they told me that I needed to install the latest
| version so that the AV can function better and to go to
| support.microsoft.com. Now, here are my concerns and
| questions: I have heard nothing but horror stories about
| updating Windows and since my computer is only 2 months
| in-use why should I even have to update in the first
| place? Does Microsoft recommend a particular Firewall-
| AntiVirus-Spamblaster-Security provider? How would I go
| about updating the IE version that Symantec is
| recommending, I'm no whiz at this stuff in the first
| place. Since 9-4 I have been without AV protection, I
| have sent numerous e-mails to Symantec for help and have
| made numerous attempts to correct the problem to no
| avail. Now they send me to support.microsoft, I feel as
| though I'm getting the run-around here. Is there anyone
| out there who can help me get this problem fixed? One
| last thing, if I do need to update how do I do it and
| what is the fee. Thank you in advance for your attention
| to this matter and your assistance.
| Regards:
| Nonie (e-mail address removed)