firewall falsely reports panda av has not started

[John McInnis]

Every time I start my PC, Windows firewall reports that my previous
anti-virus software has not been found and the 'shield' icon remains red
until the current anti-virus software is finally loaded and running.

Background: three (3) years ago, I had switch from Panda titanium
anti-virus to Norton. I had removed the Panda av software as per the
instructions from Panda AND had installed the Norton software according to
Semantec procedures.

The moment I switch to Norton this problem began. I wrote to Panda and they
said it was the MS Windows firewall. Semantec says it's Panda. I wonder
what Microsoft will say...

My question is this: WHERE does the firewall get it's information about
WHAT av software is currently being used? My thoughts are that an entry has
been made and was not deleted or corrected when the av software was changed.

IF this is true, then the problem is not with the av software installs but
Windows Firewall lookup. Perhaps a duplicate entry has been made and
Firewall is reading BOTH the first entry and then the last?

ONLY after the current av is completely loaded does the Firewall icon change
from red to green.

I have since changed from Norton av to AVG av. Problem still remains:
Panda av is detected and Firewall falsely reports that is has not been
started....until AVG is finally loaded and running - THEN the Firewall
reports that the av is up and running.

Regards,

JohnMc

 

[Malke]

Every time I start my PC, Windows firewall reports that my previous
anti-virus software has not been found and the 'shield' icon remains red
until the current anti-virus software is finally loaded and running.

Background: three (3) years ago, I had switch from Panda titanium
anti-virus to Norton. I had removed the Panda av software as per the
instructions from Panda AND had installed the Norton software according to
Semantec procedures.

The moment I switch to Norton this problem began. I wrote to Panda and they
said it was the MS Windows firewall. Semantec says it's Panda. I wonder
what Microsoft will say...

My question is this: WHERE does the firewall get it's information about
WHAT av software is currently being used? My thoughts are that an entry has
been made and was not deleted or corrected when the av software was changed.

IF this is true, then the problem is not with the av software installs but
Windows Firewall lookup. Perhaps a duplicate entry has been made and
Firewall is reading BOTH the first entry and then the last?

ONLY after the current av is completely loaded does the Firewall icon change
from red to green.

I have since changed from Norton av to AVG av. Problem still remains:
Panda av is detected and Firewall falsely reports that is has not been
started....until AVG is finally loaded and running - THEN the Firewall
reports that the av is up and running.

Try this (make a System Restore point first):

Start>Run>services.msc [enter]

Scroll down to Windows Management Instrumentation and double-click it.
Now click on the "Pause" button. Leave that window open and double-click
My Computer. Navigate to %systemroot%\Windows\System32\wbem (where
%systemroot% is the drive where XP is installed). Delete the Repository
folder and *only* the Repository folder. Now go back to the WMI service
window you left open and restart the service.

This will rebuild the Repository and hopefully straighten out the
incorrect entries for all your duplicates.

In order to see the Windows files, you may need to unhide them:

Make sure you are able to see all hidden files and extensions (View tab
in Folder Options).

a. Check "Display the contents of system folders".
b. Check "Show hidden files and folders".
c. Uncheck "Hide protected operating system files" and click "OK" to the
dialog box.


Malke