"Do not deliver before" option not working

[Guest]

I have a user that stated that she had set up an e-mail to not be delivered
before 9/27 at 7AM. So, she sent it, and it sat in her
Outbox waiting. The user called this morning to report that it still
had not sent yet. Any ideas of how to fix this problem and prevent future
occurrences? FYI, we are not using cached exchange mode.

Thank you in advance.

 

[Calvin Luttrell from Projecthunder]

Laura,

Without knowing the version of outlook it's kind of hard to say but it should send the email on the next send\retrieve after that date and time threshold has been met.

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[Guest]

We are using Outlook 2003.

She has delayed e-mails in the past to be sent while she is on vacation, and
they would send. But every once in a while, it doesn't work. For today's
instance, the e-mail was supposed to send at 7AM, but when she came in at
8AM, it still was sitting in her Outbox.

 

[Brian Tillman]

We are using Outlook 2003.

She has delayed e-mails in the past to be sent while she is on
vacation, and they would send. But every once in a while, it doesn't
work. For today's instance, the e-mail was supposed to send at 7AM,
but when she came in at 8AM, it still was sitting in her Outbox.

Is she using an Exchange server for her mailbox or is she using a PST? In
the latter case, Outlook must remain running in order to send the message
when the time arrives.

 

[Guest]

We are using an Exchange server.

Is she using an Exchange server for her mailbox or is she using a PST? In
the latter case, Outlook must remain running in order to send the message
when the time arrives.

 

[Brian Tillman]

We are using an Exchange server.

If the delivery location is the Exchange mailbox, then delayed sending
should work whether or not Outlook is running.