dll error messages after loading Norton Internet Security 2009

[dee]

can someone help me resolve the attached dlls errors that I received after I
installed Norton Internet Security 2009.
error loading c:\docume1\networ 1\protect.dll
error loading c:\docume 1\owner\locals\temp\_A00F2C7597.exe.dat
error loading c:\docume 1\owner\locals 1\temp\_A00F2E4C7a.exe.dat

 

[MowGreen]

Did the previous antivirus' subscription expire or are you installing
NIS to remove an infection ?

Suggest you have the files listed scanned here:
http://www.virustotal.com/

The .dat files yield no hits on google and the protect.dll may be
malware-related.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

 

[JS]

Norton forum:
http://community.norton.com/norton/board?board.id=nis_feedback

Post your question here.

 

[dee]

Yes, my previous norton expired and I downloaded spyware doctor. Somehow
spyware doctor did not catch the infection and I have been having the
tojon.vrundo problem ever since. They tried to help me for several week but
to no avail. Therefore, I loaded a newer version of norton. Now I am
receiving the dll errors. (Ghezz).

Let me know. Thanks,

Dee

 

[JS]

Uninstall Norton NIS using the 'Add/Remove' programs
in the Control Panel.

Next download and run the following removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Then re-install NIS, do not skip the pre-install scan!

 

[PA Bear [MS MVP]]

Your computer's still infected and you won't be able to install NIS 2009 or
any other security application until you get this resolved.

Since you allowed your previous Norton subscription to expire...

Backup your personal data, then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

 

[Randem]

Food for thought http://www.randem.com/virusproblems.html


--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
Disk Read Error Press Ctl+Alt+Del to Restart
http://www.randem.com/discus/messages/9402/9406.html?1236319938

 

[Elmo]

Yes, my previous norton expired and I downloaded spyware doctor. Somehow
spyware doctor did not catch the infection and I have been having the
tojon.vrundo problem ever since. They tried to help me for several week but
to no avail. Therefore, I loaded a newer version of norton. Now I am
receiving the dll errors. (Ghezz).

Let me know. Thanks,

Dee

Run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html

If that doesn't help, Burn a couple of these to a CD (using a working
machine) and test the infected machine with them:

http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Then run Malwarebytes again.

 

[dee]

Thank you. This answer seemed to have solved my problem.

Denise

 

[dee]

Thank you for your response. I will begin this right away.

Denise

 

[JS]

You're welcome.

And as PA_Bear mentioned you still may be infected.
Hope not but best to check.