Disable Printer Folders dialog box



We have a Win2K server (SP4) that acts as a print server to a network

When the printer runs out of paper, an error message appears on the
Win2K screen:

"Printers folder"

"There was an error found when printing the document [docname] to
Do you want to retry or cancel the job?"

We replenish the paper stock but cannot resume printing until the above
dialog box is cleared by pressing Retry or Cancel.

Is there any way of stopping the above message from showing on the

We just want to be able to add more paper and start printing again
without having to call our support guys to log on to the server to
clear the message.

Other Information:
Printer: HP LaserJet 1320 series
Networking: Printer is assigned a static IP address

Paul Newton

Alan Morris [MSFT]

you will need to disable the RetryPopup.

1.. Start Registry Editor (Regedit.exe) and locate the following subkey:
2.. Edit the following information:
Value Name: RetryPopup Data Type: REG_DWORD Value: 0 to disable popup; 1
to enable popup (default is 1 on Win2k , 0 on XP)

If you can, move the port monitor to Standard TCP/IP ports rather than HP
Standard TCP/IP Port.

Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:

This posting is provided "AS IS" with no warranties, and confers no rights.

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