Direct X......Crash and Burn

[Leon]

This is BS! I have an AMD 2000+ running XP Pro SP1
I have download and installed DirectX 9b to function with
my Geforce4 400MX
I have re-installed the whole system for this to work...
But still it dont!
I am trying to run Need for Speed Underground (which has
run before on my system with same setup!)
Everytime I access DXDIAG and run the test on my graphics
card (with a newly downloaded version of the drivers)
It shows the DirectX Cube, but static and crashes my
whole system (cold kill OFF!)

What the hell is the matter with this and why and how can
I resolve it?

The annoying thing is, it was working perfect until
Sasser invaded my machine.
Rather than sod about removing it, my computer was due a
re-install anyway!
So I have done it. And NFSU wont work!
HELP Please ASAP.
..

 

[Stephen Keen [MS]]

Hi Leon,
The frustration you are dealing with is exactly why I am in this
business, it shouldn't be as hard as it is sometimes.
From what you are saying it sounds like it may be a failed DX install, but
we will need information as to that from you. Two files give much
information, if you can forward them to this mail (so we know whos is whos)
we can probably tell what the problem is. It may be, that once you see
them, you will figure it out.
First is the DirectX.log file, if you would attach a copy of that from
your system (yes it should be on your system) it will tell us about the
DirectX install. Second, if you would go to run command line and type
dxdiag, run tests at tabs, save at bottom and attach it, it will tell us of
the hardware and drivers installed on the system.
Since you did a clean install, I am expecting you did all the windows
updates, this will help prevent getting some infections in the future.
Played Need for Speed Underground just yesterday for the first time,
what a fun game! I can see why you would be frustrated.

Thanks for your post!