Dialler Removal Help

[Starman]

The other day I got on my computer and saw a pop up that said: Avg has
detected Trojan horse Dialer.13.q located in C: ..... Please run avg for
windows to remove it.

I ran my version of Avg (free edition) and it did not find it. So I got onto
this website and searched for anwsers. I found similar topics and did what
was instructed in those situations, but to no avail. It is still popping up.
I also ran Ad-aware, Spy-Bot and Bazooka to no avail.

I am also getting a pop up that says It has detected Downloader. agent.3.bo.

I am not seeing any signs as of yet, but it is a concern. I am usually
pretty good about handling these problems myself, but this one is above me.
Any help would be very much appreciated. Thanks very much.

 

[Will Denny]

Hi

See if this helps:

http://securityresponse.symantec.com/avcenter/venc/data/downloader.bo.html

 

[David H. Lipman]

1) Download the following three items...

Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp

Latest Trend Pattern File.
http://www.trendmicro.com/download/pattern.asp

Adaware SE (free personal version v1.05)
http://www.lavasoftusa.com/

Create a directory.
On drive "C:\"
(e.g., "c:\New Folder")
or the desktop
(e.g., "C:\Documents and Settings\lipman\Desktop\New Folder")

Download Sysclean.com and place it in that directory.
Download the Trend Pattern File by obtaining the ZIP file.
For example; lpt248.zip

Extract the contents of the ZIP file and place the contents in the same directory as
sysclean.com.

2) Update Adaware with the latest definitions.
3) Disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
4) Reboot your PC into Safe Mode
5) Using both the Trend Sysclean utility and Adaware, perform a Full Scan of your
platform and clean/delete any infectors/parasites found.
(a few cycles may be needed)
6) Restart your PC and perform a "final" Full Scan of your platform using both the
Trend Sysclean utility and Adaware
7) Re-enable System Restore and re-apply any System Restore preferences,
(e.g. HD space to use suggested 400 ~ 600MB),
8) Reboot your PC.
9) Create a new Restore point

You can also try some of the below online scanners.

BitDefender:
http://www.bitdefender.com/scan/license.php

Computer Associates:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

DialogueScience:
http://www.antivir.ru/english/www_av/

F-Secure:
http://support.f-secure.com/enu/home/ols.shtml

Freedom Online scanner:
http://www.freedom.net/viruscenter/index.html

Kaspersky:
http://www.kaspersky.com/de/scanforvirus

McAfee:
http://www.mcafee.com/myapps/mfs/default.asp

Panda:
http://www.pandasoftware.com/activescan/

RAV
http://www.ravantivirus.com/scan/

Symantec:
http://security.symantec.com/

Trend:
http://housecall.antivirus.com
http://housecall.trendmicro.com


* * * Please report your results ! * * *

Dave



| The other day I got on my computer and saw a pop up that said: Avg has
| detected Trojan horse Dialer.13.q located in C: ..... Please run avg for
| windows to remove it.
|
| I ran my version of Avg (free edition) and it did not find it. So I got onto
| this website and searched for anwsers. I found similar topics and did what
| was instructed in those situations, but to no avail. It is still popping up.
| I also ran Ad-aware, Spy-Bot and Bazooka to no avail.
|
| I am also getting a pop up that says It has detected Downloader. agent.3.bo.
|
| I am not seeing any signs as of yet, but it is a concern. I am usually
| pretty good about handling these problems myself, but this one is above me.
| Any help would be very much appreciated. Thanks very much.
|
|