Dial Problem - 'There is no answer'

[Russ Valentine [MVP-Outlook]]

This is a long story that contains too many gaps for me to piece together.
For example, how did you end up with a failed fax? Is this a fax that failed
with your old modem?
Windows XP Fax should have been uninstalled completely before putting in a
new modem. There should be no remnants from your old installation. You
should only attempt to use Windows XP Fax with a modem on the HCL list.
"Designed for Windows XP" means nothing.
This knot is too snarled for me to unravel.
--
Russ Valentine
[MVP-Outlook]

I guess I took your notes the wrong way, must be getting old - sorry.

Anyway to get back to the problem. I bought a new modem yesterday and on
the box it has a logo that reads 'Designed for Microsoft Windows XP
Windows
2000.' This particular modem came with a CD that had it's own fax
software
which I installed and it works fine.

However, the Microsoft fax software still doesn't work. In fact now I am
unable to preview the fax and when I try to send one it just never does
anything. If I try to resume an old fax the properties will show a
scheduled
date and time and when that time passes it just moves up the time another
10
minutes so it's never sent.

I'm thinking I must have some kind of conflict (could be wrong) that might
be causing this. I guess I could just use the fax software that came with
the modem but it's just frustrating that the windows fax software isn't
working (at least in my system.)

By the way, according to the tech support people of the modem I bought,
the
chipset is CONEXANT SMART HG. I may have missed it but couldn't find it
on
the list of 198 analog modems mentioned earlier.

I don't want to beat a dead horse but if there's something you can think
of
to get the software working that I could check on my system let me know;
if
not, maybe we should just forget about this for now.

Thanks,

--
Robert

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]

I believe you're talking about the tested products list you referenced
in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see
quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then find
out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert


:

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to work
with
my
current modem. Could someone please tell me which modem(s) will
work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that
only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third
party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work
with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails
with
many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or format
error
I
could
have preventing the fax message to be sent? I don't know if I
made
myself
clear but the problem is that right after 'send' is selected
the
modem
clicks
as if it wants to start to dial but never does dial the number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference
to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical
form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even
a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
message
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that
right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers
for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on
'Modem
Driver
Download', which took me to 'Error Doctor.' If that's
what
you
meant, I downloaded the program and ran it. There were
some
errors
but I would have to buy the program in order to fix them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have
never
had
the
problem I've been having with the Xp fax software. I
went
to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same
problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be
incompatible
with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem
incompatibility
is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will
dial
or
will
answer
an incoming fax but then fail with any of a number of
unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to
where
the
problem
might lie.

These errors have been nearly impossible to track down. To
do
so
requires
enabling both PSS and debug logging of fax transmissions,
both
of
which
require fairly extensive registry changes. For the time
being,
the
best
advice is to attempt to use XP Fax only if you have a
modem
that
is
listed
on the Windows XP Hardware Compatibility List and using
the
latest
drivers.

 

[Guest]

Could you please tell me the correct way to uninstall Win XP fax?

That failed fax I mentioned was one I had previously tried to send which
indicates, as you said, that the fax software wasn't completely removed.

Thanks
--
Robert

This is a long story that contains too many gaps for me to piece together.
For example, how did you end up with a failed fax? Is this a fax that failed
with your old modem?
Windows XP Fax should have been uninstalled completely before putting in a
new modem. There should be no remnants from your old installation. You
should only attempt to use Windows XP Fax with a modem on the HCL list.
"Designed for Windows XP" means nothing.
This knot is too snarled for me to unravel.
--
Russ Valentine
[MVP-Outlook]

I guess I took your notes the wrong way, must be getting old - sorry.

Anyway to get back to the problem. I bought a new modem yesterday and on
the box it has a logo that reads 'Designed for Microsoft Windows XP
Windows
2000.' This particular modem came with a CD that had it's own fax
software
which I installed and it works fine.

However, the Microsoft fax software still doesn't work. In fact now I am
unable to preview the fax and when I try to send one it just never does
anything. If I try to resume an old fax the properties will show a
scheduled
date and time and when that time passes it just moves up the time another
10
minutes so it's never sent.

I'm thinking I must have some kind of conflict (could be wrong) that might
be causing this. I guess I could just use the fax software that came with
the modem but it's just frustrating that the windows fax software isn't
working (at least in my system.)

By the way, according to the tech support people of the modem I bought,
the
chipset is CONEXANT SMART HG. I may have missed it but couldn't find it
on
the list of 198 analog modems mentioned earlier.

I don't want to beat a dead horse but if there's something you can think
of
to get the software working that I could check on my system let me know;
if
not, maybe we should just forget about this for now.

Thanks,

--
Robert

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]
I believe you're talking about the tested products list you referenced
in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see
quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then find
out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert


:

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to work
with
my
current modem. Could someone please tell me which modem(s) will
work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that
only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third
party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work
with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails
with
many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or format
error
I
could
have preventing the fax message to be sent? I don't know if I
made
myself
clear but the problem is that right after 'send' is selected
the
modem
clicks
as if it wants to start to dial but never does dial the number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference
to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical
form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even
a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
message
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that
right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers
for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on
'Modem
Driver
Download', which took me to 'Error Doctor.' If that's
what
you
meant, I downloaded the program and ran it. There were
some
errors
but I would have to buy the program in order to fix them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have
never
had
the
problem I've been having with the Xp fax software. I
went
to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same
problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be
incompatible
with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem
incompatibility
is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will
dial
or
will
answer
an incoming fax but then fail with any of a number of
unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to
where
the
problem
might lie.

 

[Russ Valentine [MVP-Outlook]]

The same place you install it:
Control Panel > Add/Remove
--
Russ Valentine
[MVP-Outlook]

Could you please tell me the correct way to uninstall Win XP fax?

That failed fax I mentioned was one I had previously tried to send which
indicates, as you said, that the fax software wasn't completely removed.

Thanks
--
Robert

This is a long story that contains too many gaps for me to piece
together.
For example, how did you end up with a failed fax? Is this a fax that
failed
with your old modem?
Windows XP Fax should have been uninstalled completely before putting in
a
new modem. There should be no remnants from your old installation. You
should only attempt to use Windows XP Fax with a modem on the HCL list.
"Designed for Windows XP" means nothing.
This knot is too snarled for me to unravel.
--
Russ Valentine
[MVP-Outlook]

I guess I took your notes the wrong way, must be getting old - sorry.

Anyway to get back to the problem. I bought a new modem yesterday and
on
the box it has a logo that reads 'Designed for Microsoft Windows XP
Windows
2000.' This particular modem came with a CD that had it's own fax
software
which I installed and it works fine.

However, the Microsoft fax software still doesn't work. In fact now I
am
unable to preview the fax and when I try to send one it just never does
anything. If I try to resume an old fax the properties will show a
scheduled
date and time and when that time passes it just moves up the time
another
10
minutes so it's never sent.

I'm thinking I must have some kind of conflict (could be wrong) that
might
be causing this. I guess I could just use the fax software that came
with
the modem but it's just frustrating that the windows fax software isn't
working (at least in my system.)

By the way, according to the tech support people of the modem I bought,
the
chipset is CONEXANT SMART HG. I may have missed it but couldn't find
it
on
the list of 198 analog modems mentioned earlier.

I don't want to beat a dead horse but if there's something you can
think
of
to get the software working that I could check on my system let me
know;
if
not, maybe we should just forget about this for now.

Thanks,

--
Robert


:

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]
I believe you're talking about the tested products list you
referenced
in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see
quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp
fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then
find
out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert


:

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to
work
with
my
current modem. Could someone please tell me which modem(s) will
work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that
only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third
party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work
with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm
leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails
with
many
modems.
--
Russ Valentine
[MVP-Outlook]
message
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or
format
error
I
could
have preventing the fax message to be sent? I don't know
if I
made
myself
clear but the problem is that right after 'send' is
selected
the
modem
clicks
as if it wants to start to dial but never does dial the
number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in
reference
to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical
form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use
even
a
slightly
different form such as (626) 555-1212 or 1-626-555-1212,
the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far
as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
message
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that
right?

In any event, could someone please give me the link to
the
Windows
Xp
Hardware Compatibility list. I do have the latest
drivers
for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on
'Modem
Driver
Download', which took me to 'Error Doctor.' If
that's
what
you
meant, I downloaded the program and ran it. There
were
some
errors
but I would have to buy the program in order to fix
them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and
have
never
had
the
problem I've been having with the Xp fax software. I
went
to
Xp
fax
because the others were free releases with limited
use.

I'm wondering if anyone else has experienced the same
problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be
incompatible
with
many
common
modems and drivers, particularly older ones, even if
the
manufacturers
claim
they are "compatible" with Windows XP. Modem
incompatibility
is
not
apparent
during installation or the initial setup. It only
becomes
apparent
when
you
first try to send or receive a fax. The Fax Service
will
dial
or
will
answer
an incoming fax but then fail with any of a number of
unhelpful
error
messages such as "Line is busy," "There is no answer,"
or
"Reception
error."
There will be nothing in Event Viewer to give a clue as
to
where
the
problem
might lie.

 

[Guest]

That's what I did. I installed it by using Control Panel > Add/Remove >
Add/Remove Windows Componenets and uninstalled the Windows XP fax software
the same way.

The only problem is when the fax software is reinstalled, after using the
above removal procedure, the old outbox information is still there so that
looks like not all the entries for the software were removed.

I did a search on 'how to uninstall Windows XP fax software' and could only
come up with the same procedure I used - no additional registry actions,
which I've seen had to be done in some cases to fully remove some software.

So unless the Add/Remove Windows Components is not the way to add and remove
windows components I dont know how else to completely remove Windows XP fax.

Thanks,

--
Robert

The same place you install it:
Control Panel > Add/Remove
--
Russ Valentine
[MVP-Outlook]

Could you please tell me the correct way to uninstall Win XP fax?

That failed fax I mentioned was one I had previously tried to send which
indicates, as you said, that the fax software wasn't completely removed.

Thanks
--
Robert

This is a long story that contains too many gaps for me to piece
together.
For example, how did you end up with a failed fax? Is this a fax that
failed
with your old modem?
Windows XP Fax should have been uninstalled completely before putting in
a
new modem. There should be no remnants from your old installation. You
should only attempt to use Windows XP Fax with a modem on the HCL list.
"Designed for Windows XP" means nothing.
This knot is too snarled for me to unravel.
--
Russ Valentine
[MVP-Outlook]
I guess I took your notes the wrong way, must be getting old - sorry.

Anyway to get back to the problem. I bought a new modem yesterday and
on
the box it has a logo that reads 'Designed for Microsoft Windows XP
Windows
2000.' This particular modem came with a CD that had it's own fax
software
which I installed and it works fine.

However, the Microsoft fax software still doesn't work. In fact now I
am
unable to preview the fax and when I try to send one it just never does
anything. If I try to resume an old fax the properties will show a
scheduled
date and time and when that time passes it just moves up the time
another
10
minutes so it's never sent.

I'm thinking I must have some kind of conflict (could be wrong) that
might
be causing this. I guess I could just use the fax software that came
with
the modem but it's just frustrating that the windows fax software isn't
working (at least in my system.)

By the way, according to the tech support people of the modem I bought,
the
chipset is CONEXANT SMART HG. I may have missed it but couldn't find
it
on
the list of 198 analog modems mentioned earlier.

I don't want to beat a dead horse but if there's something you can
think
of
to get the software working that I could check on my system let me
know;
if
not, maybe we should just forget about this for now.

Thanks,

--
Robert


:

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]
I believe you're talking about the tested products list you
referenced
in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see
quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp
fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then
find
out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert


:

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to
work
with
my
current modem. Could someone please tell me which modem(s) will
work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that
only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third
party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work
with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm
leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails
with
many
modems.
--
Russ Valentine
[MVP-Outlook]
message
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or
format
error
I
could
have preventing the fax message to be sent? I don't know
if I
made
myself
clear but the problem is that right after 'send' is
selected
the
modem
clicks
as if it wants to start to dial but never does dial the
number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in
reference
to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical
form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use
even
a
slightly
different form such as (626) 555-1212 or 1-626-555-1212,
the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far
as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
message
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that
right?

In any event, could someone please give me the link to
the
Windows
Xp
Hardware Compatibility list. I do have the latest
drivers
for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on
'Modem
Driver
Download', which took me to 'Error Doctor.' If
that's
what
you
meant, I downloaded the program and ran it. There
were
some
errors
but I would have to buy the program in order to fix
them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and
have
never
had
the

 

[Russ Valentine [MVP-Outlook]]

Uninstalling software usually does not remove data files. That's by design.
Can't you just delete those folders after the uninstall if you don't want
them?
You can easily access and save these folders from Windows Explorer. The
default location of these folders is:

<drive>:\Documents and Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\
--
Russ Valentine
[MVP-Outlook]

That's what I did. I installed it by using Control Panel > Add/Remove >
Add/Remove Windows Componenets and uninstalled the Windows XP fax software
the same way.

The only problem is when the fax software is reinstalled, after using the
above removal procedure, the old outbox information is still there so that
looks like not all the entries for the software were removed.

I did a search on 'how to uninstall Windows XP fax software' and could
only
come up with the same procedure I used - no additional registry actions,
which I've seen had to be done in some cases to fully remove some
software.

So unless the Add/Remove Windows Components is not the way to add and
remove
windows components I dont know how else to completely remove Windows XP
fax.

Thanks,

--
Robert

The same place you install it:
Control Panel > Add/Remove
--
Russ Valentine
[MVP-Outlook]

Could you please tell me the correct way to uninstall Win XP fax?

That failed fax I mentioned was one I had previously tried to send
which
indicates, as you said, that the fax software wasn't completely
removed.

Thanks
--
Robert


:

This is a long story that contains too many gaps for me to piece
together.
For example, how did you end up with a failed fax? Is this a fax that
failed
with your old modem?
Windows XP Fax should have been uninstalled completely before putting
in
a
new modem. There should be no remnants from your old installation. You
should only attempt to use Windows XP Fax with a modem on the HCL
list.
"Designed for Windows XP" means nothing.
This knot is too snarled for me to unravel.
--
Russ Valentine
[MVP-Outlook]
I guess I took your notes the wrong way, must be getting old - sorry.

Anyway to get back to the problem. I bought a new modem yesterday
and
on
the box it has a logo that reads 'Designed for Microsoft Windows XP
Windows
2000.' This particular modem came with a CD that had it's own fax
software
which I installed and it works fine.

However, the Microsoft fax software still doesn't work. In fact now
I
am
unable to preview the fax and when I try to send one it just never
does
anything. If I try to resume an old fax the properties will show a
scheduled
date and time and when that time passes it just moves up the time
another
10
minutes so it's never sent.

I'm thinking I must have some kind of conflict (could be wrong) that
might
be causing this. I guess I could just use the fax software that
came
with
the modem but it's just frustrating that the windows fax software
isn't
working (at least in my system.)

By the way, according to the tech support people of the modem I
bought,
the
chipset is CONEXANT SMART HG. I may have missed it but couldn't
find
it
on
the list of 198 analog modems mentioned earlier.

I don't want to beat a dead horse but if there's something you can
think
of
to get the software working that I could check on my system let me
know;
if
not, maybe we should just forget about this for now.

Thanks,

--
Robert


:

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]
I believe you're talking about the tested products list you
referenced
in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can
see
quite
a
few of them are chipset manufacturers. What I was looking for
was a
product
name with a model number that definitely would work with the Win
Xp
fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then
find
out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert


:

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to
work
with
my
current modem. Could someone please tell me which modem(s)
will
work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup
that
only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than
third
party
fax
software.
--
Russ Valentine
[MVP-Outlook]
message
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will
work
with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm
leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It
fails
with
many
modems.
--
Russ Valentine
[MVP-Outlook]
message
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or
format
error
I
could
have preventing the fax message to be sent? I don't
know
if I
made
myself
clear but the problem is that right after 'send' is
selected
the
modem
clicks
as if it wants to start to dial but never does dial the
number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in
reference
to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the
canonical
form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you
use
even
a
slightly
different form such as (626) 555-1212 or 1-626-555-1212,
the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as
far
as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
message
It sounds like my modem works fine with Windows Xp
for
connecting
to
the
Internet but not with Windows Xp Fax software - is
that
right?

In any event, could someone please give me the link
to
the
Windows
Xp
Hardware Compatibility list. I do have the latest
drivers
for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked
on
'Modem
Driver
Download', which took me to 'Error Doctor.' If
that's
what
you
meant, I downloaded the program and ran it. There
were
some
errors
but I would have to buy the program in order to
fix
them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and
have
never
had
the

 

[Guest]

I completely uninstalled Win XP fax doing what you suggested below and then
reinstalled it verifying the old files were no longer there.

I attempted to create and send a fax and the first problem I had was when I
tried to preview the fax and received the message 'The fax preview cannot be
displayed.' I should note my *.tif files are using Windows Picture and Fax
Viewer as the default.

Ignoring that error, I then tried to send the fax but nothing happened -
there wasn't even an attempt to dial and there were no error messages and
nothing ended up in the outbox.

I dont know if the two problems are related but that's where I am right now.

Thanks,
--
Robert

Uninstalling software usually does not remove data files. That's by design.
Can't you just delete those folders after the uninstall if you don't want
them?
You can easily access and save these folders from Windows Explorer. The
default location of these folders is:

<drive>:\Documents and Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\
--
Russ Valentine
[MVP-Outlook]

That's what I did. I installed it by using Control Panel > Add/Remove >
Add/Remove Windows Componenets and uninstalled the Windows XP fax software
the same way.

The only problem is when the fax software is reinstalled, after using the
above removal procedure, the old outbox information is still there so that
looks like not all the entries for the software were removed.

I did a search on 'how to uninstall Windows XP fax software' and could
only
come up with the same procedure I used - no additional registry actions,
which I've seen had to be done in some cases to fully remove some
software.

So unless the Add/Remove Windows Components is not the way to add and
remove
windows components I dont know how else to completely remove Windows XP
fax.

Thanks,

--
Robert

The same place you install it:
Control Panel > Add/Remove
--
Russ Valentine
[MVP-Outlook]
Could you please tell me the correct way to uninstall Win XP fax?

That failed fax I mentioned was one I had previously tried to send
which
indicates, as you said, that the fax software wasn't completely
removed.

Thanks
--
Robert


:

This is a long story that contains too many gaps for me to piece
together.
For example, how did you end up with a failed fax? Is this a fax that
failed
with your old modem?
Windows XP Fax should have been uninstalled completely before putting
in
a
new modem. There should be no remnants from your old installation. You
should only attempt to use Windows XP Fax with a modem on the HCL
list.
"Designed for Windows XP" means nothing.
This knot is too snarled for me to unravel.
--
Russ Valentine
[MVP-Outlook]
I guess I took your notes the wrong way, must be getting old - sorry.

Anyway to get back to the problem. I bought a new modem yesterday
and
on
the box it has a logo that reads 'Designed for Microsoft Windows XP
Windows
2000.' This particular modem came with a CD that had it's own fax
software
which I installed and it works fine.

However, the Microsoft fax software still doesn't work. In fact now
I
am
unable to preview the fax and when I try to send one it just never
does
anything. If I try to resume an old fax the properties will show a
scheduled
date and time and when that time passes it just moves up the time
another
10
minutes so it's never sent.

I'm thinking I must have some kind of conflict (could be wrong) that
might
be causing this. I guess I could just use the fax software that
came
with
the modem but it's just frustrating that the windows fax software
isn't
working (at least in my system.)

By the way, according to the tech support people of the modem I
bought,
the
chipset is CONEXANT SMART HG. I may have missed it but couldn't
find
it
on
the list of 198 analog modems mentioned earlier.

I don't want to beat a dead horse but if there's something you can
think
of
to get the software working that I could check on my system let me
know;
if
not, maybe we should just forget about this for now.

Thanks,

--
Robert


:

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]
I believe you're talking about the tested products list you
referenced
in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can
see
quite
a
few of them are chipset manufacturers. What I was looking for
was a
product
name with a model number that definitely would work with the Win
Xp
fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then
find
out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert


:

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to
work
with
my
current modem. Could someone please tell me which modem(s)
will
work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup
that
only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than
third
party
fax
software.
--
Russ Valentine
[MVP-Outlook]
message
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will
work
with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm
leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It
fails
with
many
modems.
--
Russ Valentine
[MVP-Outlook]
message
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or
format
error
I
could
have preventing the fax message to be sent? I don't
know
if I
made
myself
clear but the problem is that right after 'send' is
selected
the
modem
clicks
as if it wants to start to dial but never does dial the
number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in
reference
to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the
canonical
form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you
use
even
a
slightly
different form such as (626) 555-1212 or 1-626-555-1212,
the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as
far
as I
know),

 

[Russ Valentine [MVP-Outlook]]

I see no way the two problems are related.
Correct me if I'm wrong, but isn't this another modem that is not on the
Windows XP HCL list? Had you completely removed the fax service before you
installed this new modem? Did the installation of the fax service run
smoothly with no errors for the new modem?
Do you have anything else installed that would interfere with the fax
service's accessing the modem, like other fax products, other TAPI
applications, or Norton antivirus products?
--
Russ Valentine
[MVP-Outlook]

I completely uninstalled Win XP fax doing what you suggested below and then
reinstalled it verifying the old files were no longer there.

I attempted to create and send a fax and the first problem I had was when
I
tried to preview the fax and received the message 'The fax preview cannot
be
displayed.' I should note my *.tif files are using Windows Picture and
Fax
Viewer as the default.

Ignoring that error, I then tried to send the fax but nothing happened -
there wasn't even an attempt to dial and there were no error messages and
nothing ended up in the outbox.

I dont know if the two problems are related but that's where I am right
now.

Thanks,
--
Robert

Uninstalling software usually does not remove data files. That's by
design.
Can't you just delete those folders after the uninstall if you don't want
them?
You can easily access and save these folders from Windows Explorer. The
default location of these folders is:

<drive>:\Documents and Settings\All Users\Application
Data\Microsoft\Windows
NT\MSFax\
--
Russ Valentine
[MVP-Outlook]

That's what I did. I installed it by using Control Panel > Add/Remove

Add/Remove Windows Componenets and uninstalled the Windows XP fax
software
the same way.

The only problem is when the fax software is reinstalled, after using
the
above removal procedure, the old outbox information is still there so
that
looks like not all the entries for the software were removed.

I did a search on 'how to uninstall Windows XP fax software' and could
only
come up with the same procedure I used - no additional registry
actions,
which I've seen had to be done in some cases to fully remove some
software.

So unless the Add/Remove Windows Components is not the way to add and
remove
windows components I dont know how else to completely remove Windows XP
fax.

Thanks,

--
Robert


:

The same place you install it:
Control Panel > Add/Remove
--
Russ Valentine
[MVP-Outlook]
Could you please tell me the correct way to uninstall Win XP fax?

That failed fax I mentioned was one I had previously tried to send
which
indicates, as you said, that the fax software wasn't completely
removed.

Thanks
--
Robert


:

This is a long story that contains too many gaps for me to piece
together.
For example, how did you end up with a failed fax? Is this a fax
that
failed
with your old modem?
Windows XP Fax should have been uninstalled completely before
putting
in
a
new modem. There should be no remnants from your old installation.
You
should only attempt to use Windows XP Fax with a modem on the HCL
list.
"Designed for Windows XP" means nothing.
This knot is too snarled for me to unravel.
--
Russ Valentine
[MVP-Outlook]
I guess I took your notes the wrong way, must be getting old -
sorry.

Anyway to get back to the problem. I bought a new modem
yesterday
and
on
the box it has a logo that reads 'Designed for Microsoft Windows
XP
Windows
2000.' This particular modem came with a CD that had it's own
fax
software
which I installed and it works fine.

However, the Microsoft fax software still doesn't work. In fact
now
I
am
unable to preview the fax and when I try to send one it just
never
does
anything. If I try to resume an old fax the properties will show
a
scheduled
date and time and when that time passes it just moves up the time
another
10
minutes so it's never sent.

I'm thinking I must have some kind of conflict (could be wrong)
that
might
be causing this. I guess I could just use the fax software that
came
with
the modem but it's just frustrating that the windows fax software
isn't
working (at least in my system.)

By the way, according to the tech support people of the modem I
bought,
the
chipset is CONEXANT SMART HG. I may have missed it but couldn't
find
it
on
the list of 198 analog modems mentioned earlier.

I don't want to beat a dead horse but if there's something you
can
think
of
to get the software working that I could check on my system let
me
know;
if
not, maybe we should just forget about this for now.

Thanks,

--
Robert


:

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]
I believe you're talking about the tested products list you
referenced
in
an
earlier reply.

I looked at the list of analog modems (198) and from what I
can
see
quite
a
few of them are chipset manufacturers. What I was looking for
was a
product
name with a model number that definitely would work with the
Win
Xp
fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem
then
find
out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert


:

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
message
It looks like I'm not going to get the Win Xp fax software
to
work
with
my
current modem. Could someone please tell me which modem(s)
will
work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a
newsgroup
that
only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than
third
party
fax
software.
--
Russ Valentine
[MVP-Outlook]
message
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that
will
work
with
Win
Xp)
or a fax machine. Considering I don't fax that often
I'm
leaning
toward
the
software. If anyone has any suggestions I'd appreciate
it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It
fails
with
many
modems.
--
Russ Valentine
[MVP-Outlook]
message
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup
or
format
error
I
could
have preventing the fax message to be sent? I don't
know
if I
made
myself
clear but the problem is that right after 'send' is
selected
the
modem
clicks
as if it wants to start to dial but never does dial
the
number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in
reference
to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the
canonical
form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you
use
even
a
slightly
different form such as (626) 555-1212 or
1-626-555-1212,
the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as
far
as I
know),