Dial Problem - 'There is no answer'

[Guest]

I installed the Win Xp fax software but am unable to send a fax. Every time
I attempt to send one I get the message 'There is no answer' even though the
modem does not actually dial the number. It starts to, but doesn't even dial
the first number when the message occurs.

At first I thought it was the format I was using for the number but even
when I changed to, what I think is the correct format, I still got the same
message. Here's the format I use for all fax numbers during configuration
and sending:

+1 (555) 555-1212

My modem is a Broadxent DSI V.92 PCI DI3631.

What could cause this problem and how can I correct it?

Thanks.

 

[Guest]

Update to the latest driver for XP if you do not have it.
Creative DI3631 BroadXent DSI V.92 PCI Driver WinXP Downloa
http://modem.free-driver-download.c...3631-BroadXent-DSI-V.92-PCI-Driver-WinXP.html

 

[Guest]

Thanks for the response.

I went to the site you referenced and downloaded and installed the driver
but I still have the same problem.

 

[Guest]

At the same website that I referred you to, also check your connections.
Free Windows PC Diagnostic Tool Auto-Fix Driver Problems Now Onlin
http://modem.free-driver-download.c...3631-BroadXent-DSI-V.92-PCI-Driver-WinXP.html

 

[Guest]

I went back to the site you mentioned and clicked on 'Modem Driver Download',
which took me to 'Error Doctor.' If that's what you meant, I downloaded the
program and ran it. There were some errors but I would have to buy the
program in order to fix them and, to be honest, I'm not sure that's where my
problem is.

I have tried at least three other fax programs and have never had the
problem I've been having with the Xp fax software. I went to Xp fax because
the others were free releases with limited use.

I'm wondering if anyone else has experienced the same problem I'm having.

Thanks for the response.

 

[Miss Perspicacia Tick]

I went back to the site you mentioned and clicked on 'Modem Driver
Download', which took me to 'Error Doctor.' If that's what you
meant, I downloaded the program and ran it. There were some errors
but I would have to buy the program in order to fix them and, to be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have never had the
problem I've been having with the Xp fax software. I went to Xp fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same problem I'm
having.

Thanks for the response.

Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

 

[Guest]

It sounds like my modem works fine with Windows Xp for connecting to the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the Windows Xp
Hardware Compatibility list. I do have the latest drivers for this modem.

Thanks

 

[Russ Valentine [MVP-Outlook]]

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

 

[Guest]

I wasn't able to find my modem listed on the Microsoft compatibility list.

Be that as it may, is it possible there's some setup or format error I could
have preventing the fax message to be sent? I don't know if I made myself
clear but the problem is that right after 'send' is selected the modem clicks
as if it wants to start to dial but never does dial the number and I get the
message 'There is no answer' immediately.

I found the following information on another site in reference to the Win Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form in which a
U.S. number would appear as +1 (626) 555-1212. If you use even a slightly
different form such as (626) 555-1212 or 1-626-555-1212, the dialing rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I know), but
still had the same problem.
--
Robert

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

 

[Russ Valentine [MVP-Outlook]]

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with many
modems.
--
Russ Valentine
[MVP-Outlook]

I wasn't able to find my modem listed on the Microsoft compatibility list.

Be that as it may, is it possible there's some setup or format error I
could
have preventing the fax message to be sent? I don't know if I made myself
clear but the problem is that right after 'send' is selected the modem
clicks
as if it wants to start to dial but never does dial the number and I get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to the Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form in which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a slightly
different form such as (626) 555-1212 or 1-626-555-1212, the dialing rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I know), but
still had the same problem.
--
Robert

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]

It sounds like my modem works fine with Windows Xp for connecting to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the Windows Xp
Hardware Compatibility list. I do have the latest drivers for this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem Driver
Download', which took me to 'Error Doctor.' If that's what you
meant, I downloaded the program and ran it. There were some errors
but I would have to buy the program in order to fix them and, to be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have never had
the
problem I've been having with the Xp fax software. I went to Xp fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same problem I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible with many
common
modems and drivers, particularly older ones, even if the manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent
when
you
first try to send or receive a fax. The Fax Service will dial or will
answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception
error."
There will be nothing in Event Viewer to give a clue as to where the
problem
might lie.

These errors have been nearly impossible to track down. To do so
requires
enabling both PSS and debug logging of fax transmissions, both of
which
require fairly extensive registry changes. For the time being, the
best
advice is to attempt to use XP Fax only if you have a modem that is
listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.

 

[Guest]

I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with Win Xp)
or a fax machine. Considering I don't fax that often I'm leaning toward the
software. If anyone has any suggestions I'd appreciate it.

--
Robert

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with many
modems.
--
Russ Valentine
[MVP-Outlook]

I wasn't able to find my modem listed on the Microsoft compatibility list.

Be that as it may, is it possible there's some setup or format error I
could
have preventing the fax message to be sent? I don't know if I made myself
clear but the problem is that right after 'send' is selected the modem
clicks
as if it wants to start to dial but never does dial the number and I get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to the Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form in which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a slightly
different form such as (626) 555-1212 or 1-626-555-1212, the dialing rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I know), but
still had the same problem.
--
Robert

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for connecting to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the Windows Xp
Hardware Compatibility list. I do have the latest drivers for this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem Driver
Download', which took me to 'Error Doctor.' If that's what you
meant, I downloaded the program and ran it. There were some errors
but I would have to buy the program in order to fix them and, to be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have never had
the
problem I've been having with the Xp fax software. I went to Xp fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same problem I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible with many
common
modems and drivers, particularly older ones, even if the manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent
when
you
first try to send or receive a fax. The Fax Service will dial or will
answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception
error."
There will be nothing in Event Viewer to give a clue as to where the
problem
might lie.

These errors have been nearly impossible to track down. To do so
requires
enabling both PSS and debug logging of fax transmissions, both of
which
require fairly extensive registry changes. For the time being, the
best
advice is to attempt to use XP Fax only if you have a modem that is
listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.

 

[Russ Valentine [MVP-Outlook]]

You're asking about third party fax software in a newsgroup that only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third party fax
software.
--
Russ Valentine
[MVP-Outlook]

I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with many
modems.
--
Russ Valentine
[MVP-Outlook]

I wasn't able to find my modem listed on the Microsoft compatibility
list.

Be that as it may, is it possible there's some setup or format error I
could
have preventing the fax message to be sent? I don't know if I made
myself
clear but the problem is that right after 'send' is selected the modem
clicks
as if it wants to start to dial but never does dial the number and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for connecting to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the Windows
Xp
Hardware Compatibility list. I do have the latest drivers for this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem
Driver
Download', which took me to 'Error Doctor.' If that's what you
meant, I downloaded the program and ran it. There were some
errors
but I would have to buy the program in order to fix them and, to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have never had
the
problem I've been having with the Xp fax software. I went to Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same problem I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent
when
you
first try to send or receive a fax. The Fax Service will dial or
will
answer
an incoming fax but then fail with any of a number of unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to where
the
problem
might lie.

These errors have been nearly impossible to track down. To do so
requires
enabling both PSS and debug logging of fax transmissions, both of
which
require fairly extensive registry changes. For the time being, the
best
advice is to attempt to use XP Fax only if you have a modem that is
listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.

 

[Guest]

It looks like I'm not going to get the Win Xp fax software to work with my
current modem. Could someone please tell me which modem(s) will work with
the Win Xp fax software?

Thanks
--
Robert

You're asking about third party fax software in a newsgroup that only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third party fax
software.
--
Russ Valentine
[MVP-Outlook]

I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft compatibility
list.

Be that as it may, is it possible there's some setup or format error I
could
have preventing the fax message to be sent? I don't know if I made
myself
clear but the problem is that right after 'send' is selected the modem
clicks
as if it wants to start to dial but never does dial the number and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for connecting to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the Windows
Xp
Hardware Compatibility list. I do have the latest drivers for this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem
Driver
Download', which took me to 'Error Doctor.' If that's what you
meant, I downloaded the program and ran it. There were some
errors
but I would have to buy the program in order to fix them and, to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have never had
the
problem I've been having with the Xp fax software. I went to Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same problem I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is not
apparent
during installation or the initial setup. It only becomes apparent
when
you
first try to send or receive a fax. The Fax Service will dial or
will
answer
an incoming fax but then fail with any of a number of unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to where
the
problem
might lie.

These errors have been nearly impossible to track down. To do so
requires
enabling both PSS and debug logging of fax transmissions, both of
which
require fairly extensive registry changes. For the time being, the
best
advice is to attempt to use XP Fax only if you have a modem that is
listed
on the Windows XP Hardware Compatibility List and using the latest
drivers.

 

[Russ Valentine [MVP-Outlook]]

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]

It looks like I'm not going to get the Win Xp fax software to work with my
current modem. Could someone please tell me which modem(s) will work with
the Win Xp fax software?

Thanks
--
Robert

You're asking about third party fax software in a newsgroup that only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third party fax
software.
--
Russ Valentine
[MVP-Outlook]

I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft compatibility
list.

Be that as it may, is it possible there's some setup or format error
I
could
have preventing the fax message to be sent? I don't know if I made
myself
clear but the problem is that right after 'send' is selected the
modem
clicks
as if it wants to start to dial but never does dial the number and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for connecting
to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem
Driver
Download', which took me to 'Error Doctor.' If that's what
you
meant, I downloaded the program and ran it. There were some
errors
but I would have to buy the program in order to fix them and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have never
had
the
problem I've been having with the Xp fax software. I went to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will dial or
will
answer
an incoming fax but then fail with any of a number of unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to where
the
problem
might lie.

These errors have been nearly impossible to track down. To do so
requires
enabling both PSS and debug logging of fax transmissions, both
of
which
require fairly extensive registry changes. For the time being,
the
best
advice is to attempt to use XP Fax only if you have a modem that
is
listed
on the Windows XP Hardware Compatibility List and using the
latest
drivers.

 

[Guest]

I believe you're talking about the tested products list you referenced in an
earlier reply.

I looked at the list of analog modems (198) and from what I can see quite a
few of them are chipset manufacturers. What I was looking for was a product
name with a model number that definitely would work with the Win Xp fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then find out it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]

It looks like I'm not going to get the Win Xp fax software to work with my
current modem. Could someone please tell me which modem(s) will work with
the Win Xp fax software?

Thanks
--
Robert

You're asking about third party fax software in a newsgroup that only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third party fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft compatibility
list.

Be that as it may, is it possible there's some setup or format error
I
could
have preventing the fax message to be sent? I don't know if I made
myself
clear but the problem is that right after 'send' is selected the
modem
clicks
as if it wants to start to dial but never does dial the number and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for connecting
to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem
Driver
Download', which took me to 'Error Doctor.' If that's what
you
meant, I downloaded the program and ran it. There were some
errors
but I would have to buy the program in order to fix them and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have never
had
the
problem I've been having with the Xp fax software. I went to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will dial or
will
answer
an incoming fax but then fail with any of a number of unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to where
the
problem
might lie.

These errors have been nearly impossible to track down. To do so
requires
enabling both PSS and debug logging of fax transmissions, both
of
which
require fairly extensive registry changes. For the time being,
the
best
advice is to attempt to use XP Fax only if you have a modem that
is
listed
on the Windows XP Hardware Compatibility List and using the
latest
drivers.

 

[Russ Valentine [MVP-Outlook]]

Sorry. I haven't the time to do the searching for you. Microsoft is always
moving the furniture. I'm sure you can figure it out.
--
Russ Valentine
[MVP-Outlook]

I believe you're talking about the tested products list you referenced in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then find out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]

It looks like I'm not going to get the Win Xp fax software to work with
my
current modem. Could someone please tell me which modem(s) will work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with
many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or format
error
I
could
have preventing the fax message to be sent? I don't know if I
made
myself
clear but the problem is that right after 'send' is selected the
modem
clicks
as if it wants to start to dial but never does dial the number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem
Driver
Download', which took me to 'Error Doctor.' If that's what
you
meant, I downloaded the program and ran it. There were
some
errors
but I would have to buy the program in order to fix them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have
never
had
the
problem I've been having with the Xp fax software. I went
to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same
problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible
with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility
is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will dial
or
will
answer
an incoming fax but then fail with any of a number of
unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to
where
the
problem
might lie.

These errors have been nearly impossible to track down. To do
so
requires
enabling both PSS and debug logging of fax transmissions,
both
of
which
require fairly extensive registry changes. For the time
being,
the
best
advice is to attempt to use XP Fax only if you have a modem
that
is
listed
on the Windows XP Hardware Compatibility List and using the
latest
drivers.

 

[Russ Valentine [MVP-Outlook]]

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]

I believe you're talking about the tested products list you referenced in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then find out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]

It looks like I'm not going to get the Win Xp fax software to work with
my
current modem. Could someone please tell me which modem(s) will work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with
many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or format
error
I
could
have preventing the fax message to be sent? I don't know if I
made
myself
clear but the problem is that right after 'send' is selected the
modem
clicks
as if it wants to start to dial but never does dial the number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem
Driver
Download', which took me to 'Error Doctor.' If that's what
you
meant, I downloaded the program and ran it. There were
some
errors
but I would have to buy the program in order to fix them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have
never
had
the
problem I've been having with the Xp fax software. I went
to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same
problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible
with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility
is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will dial
or
will
answer
an incoming fax but then fail with any of a number of
unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to
where
the
problem
might lie.

These errors have been nearly impossible to track down. To do
so
requires
enabling both PSS and debug logging of fax transmissions,
both
of
which
require fairly extensive registry changes. For the time
being,
the
best
advice is to attempt to use XP Fax only if you have a modem
that
is
listed
on the Windows XP Hardware Compatibility List and using the
latest
drivers.

 

[Guest]

I'm not sure what you're getting at - is that supposed to be sarcastic
"Sorry. I haven't the time to do the searching for you. Microsoft is always
moving the furniture. I'm sure you can figure it out."

Or is it supposed to be funny? If so, I dont' think so.

I already told you I wasn't that techincally oriented and needed help. I
had already gone to the listing of 198 acceptable modems for Win Xp (the one
where you did the 2-second search - another sarcasm in your follow-up note)
and had a problem interpreting how to relate that list to actual modem
products. That was all I was asking for. If you're not supposed to give
that type of information, just say it - there's no reason to be sarcastic.

I'll just muddle through in my non-technical way.
--
Robert

Sorry. I haven't the time to do the searching for you. Microsoft is always
moving the furniture. I'm sure you can figure it out.
--
Russ Valentine
[MVP-Outlook]

I believe you're talking about the tested products list you referenced in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then find out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to work with
my
current modem. Could someone please tell me which modem(s) will work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with
many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or format
error
I
could
have preventing the fax message to be sent? I don't know if I
made
myself
clear but the problem is that right after 'send' is selected the
modem
clicks
as if it wants to start to dial but never does dial the number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem
Driver
Download', which took me to 'Error Doctor.' If that's what
you
meant, I downloaded the program and ran it. There were
some
errors
but I would have to buy the program in order to fix them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have
never
had
the
problem I've been having with the Xp fax software. I went
to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same
problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible
with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility
is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will dial
or
will
answer
an incoming fax but then fail with any of a number of
unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to
where
the
problem
might lie.

These errors have been nearly impossible to track down. To do
so
requires
enabling both PSS and debug logging of fax transmissions,
both
of
which
require fairly extensive registry changes. For the time
being,
the
best
advice is to attempt to use XP Fax only if you have a modem
that
is
listed
on the Windows XP Hardware Compatibility List and using the
latest
drivers.

 

[Russ Valentine [MVP-Outlook]]

I wasn't being sarcastic. I just don't understand your question or what else
you expected me to do.
The information is all there.
Explain what else you need. Why is a list of 198 modems not sufficient?
--
Russ Valentine
[MVP-Outlook]

I'm not sure what you're getting at - is that supposed to be sarcastic
"Sorry. I haven't the time to do the searching for you. Microsoft is
always
moving the furniture. I'm sure you can figure it out."

Or is it supposed to be funny? If so, I dont' think so.

I already told you I wasn't that techincally oriented and needed help. I
had already gone to the listing of 198 acceptable modems for Win Xp (the
one
where you did the 2-second search - another sarcasm in your follow-up
note)
and had a problem interpreting how to relate that list to actual modem
products. That was all I was asking for. If you're not supposed to give
that type of information, just say it - there's no reason to be sarcastic.

I'll just muddle through in my non-technical way.
--
Robert

Sorry. I haven't the time to do the searching for you. Microsoft is
always
moving the furniture. I'm sure you can figure it out.
--
Russ Valentine
[MVP-Outlook]

I believe you're talking about the tested products list you referenced
in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see
quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then find
out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert


:

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to work
with
my
current modem. Could someone please tell me which modem(s) will
work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that
only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third
party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work
with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails
with
many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or format
error
I
could
have preventing the fax message to be sent? I don't know if I
made
myself
clear but the problem is that right after 'send' is selected
the
modem
clicks
as if it wants to start to dial but never does dial the number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference
to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical
form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even
a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
message
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that
right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers
for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on
'Modem
Driver
Download', which took me to 'Error Doctor.' If that's
what
you
meant, I downloaded the program and ran it. There were
some
errors
but I would have to buy the program in order to fix them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have
never
had
the
problem I've been having with the Xp fax software. I
went
to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same
problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be
incompatible
with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem
incompatibility
is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will
dial
or
will
answer
an incoming fax but then fail with any of a number of
unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to
where
the
problem
might lie.

These errors have been nearly impossible to track down. To
do
so
requires
enabling both PSS and debug logging of fax transmissions,
both
of
which
require fairly extensive registry changes. For the time
being,
the
best
advice is to attempt to use XP Fax only if you have a
modem
that
is
listed
on the Windows XP Hardware Compatibility List and using
the
latest
drivers.

 

[Guest]

I guess I took your notes the wrong way, must be getting old - sorry.

Anyway to get back to the problem. I bought a new modem yesterday and on
the box it has a logo that reads 'Designed for Microsoft Windows XP Windows
2000.' This particular modem came with a CD that had it's own fax software
which I installed and it works fine.

However, the Microsoft fax software still doesn't work. In fact now I am
unable to preview the fax and when I try to send one it just never does
anything. If I try to resume an old fax the properties will show a scheduled
date and time and when that time passes it just moves up the time another 10
minutes so it's never sent.

I'm thinking I must have some kind of conflict (could be wrong) that might
be causing this. I guess I could just use the fax software that came with
the modem but it's just frustrating that the windows fax software isn't
working (at least in my system.)

By the way, according to the tech support people of the modem I bought, the
chipset is CONEXANT SMART HG. I may have missed it but couldn't find it on
the list of 198 analog modems mentioned earlier.

I don't want to beat a dead horse but if there's something you can think of
to get the software working that I could check on my system let me know; if
not, maybe we should just forget about this for now.

Thanks,

--
Robert

Here's what I turn up after a 2 second search.
http://testedproducts.windowsmarketplace.com/results.aspx?&bCatID=824&cpID=0&ocID=0&OR=1

--
Russ Valentine
[MVP-Outlook]

I believe you're talking about the tested products list you referenced in
an
earlier reply.

I looked at the list of analog modems (198) and from what I can see quite
a
few of them are chipset manufacturers. What I was looking for was a
product
name with a model number that definitely would work with the Win Xp fax
program. If that is there, I'm having a hard time finding it.

Sorry for the trouble but I would hate to buy another modem then find out
it
also would not work with Win Xp fax.

Thanks for your help.
--
Robert

I already did. Did you not read the link I posted?
--
Russ Valentine
[MVP-Outlook]
It looks like I'm not going to get the Win Xp fax software to work with
my
current modem. Could someone please tell me which modem(s) will work
with
the Win Xp fax software?

Thanks
--
Robert


:

You're asking about third party fax software in a newsgroup that only
supports Microsoft's fax products.
At current prices, a compatible modem costs far less than third party
fax
software.
--
Russ Valentine
[MVP-Outlook]
I'd like to thank all those who answered my question.

It looks like I'll have to either buy software (that will work with
Win
Xp)
or a fax machine. Considering I don't fax that often I'm leaning
toward
the
software. If anyone has any suggestions I'd appreciate it.

--
Robert


:

Doubt it.
Windows XP Fax is not a reliable or robust product. It fails with
many
modems.
--
Russ Valentine
[MVP-Outlook]
I wasn't able to find my modem listed on the Microsoft
compatibility
list.

Be that as it may, is it possible there's some setup or format
error
I
could
have preventing the fax message to be sent? I don't know if I
made
myself
clear but the problem is that right after 'send' is selected the
modem
clicks
as if it wants to start to dial but never does dial the number
and I
get
the
message 'There is no answer' immediately.

I found the following information on another site in reference to
the
Win
Xp
fax program:

'Very Important: Telephone numbers must be in the canonical form
in
which
a
U.S. number would appear as +1 (626) 555-1212. If you use even a
slightly
different form such as (626) 555-1212 or 1-626-555-1212, the
dialing
rules
won't be applied and the fax transmission will fail.'

I did use, what the author says is a valid format (as far as I
know),
but
still had the same problem.
--
Robert


:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
It sounds like my modem works fine with Windows Xp for
connecting
to
the
Internet but not with Windows Xp Fax software - is that right?

In any event, could someone please give me the link to the
Windows
Xp
Hardware Compatibility list. I do have the latest drivers for
this
modem.

Thanks

--
Robert


:

rmelone wrote:
I went back to the site you mentioned and clicked on 'Modem
Driver
Download', which took me to 'Error Doctor.' If that's what
you
meant, I downloaded the program and ran it. There were
some
errors
but I would have to buy the program in order to fix them
and,
to
be
honest, I'm not sure that's where my problem is.

I have tried at least three other fax programs and have
never
had
the
problem I've been having with the Xp fax software. I went
to
Xp
fax
because the others were free releases with limited use.

I'm wondering if anyone else has experienced the same
problem
I'm
having.

Thanks for the response.


Courtesy of Russ Valentine: -

Unfortunately, Windows XP Fax has proven to be incompatible
with
many
common
modems and drivers, particularly older ones, even if the
manufacturers
claim
they are "compatible" with Windows XP. Modem incompatibility
is
not
apparent
during installation or the initial setup. It only becomes
apparent
when
you
first try to send or receive a fax. The Fax Service will dial
or
will
answer
an incoming fax but then fail with any of a number of
unhelpful
error
messages such as "Line is busy," "There is no answer," or
"Reception
error."
There will be nothing in Event Viewer to give a clue as to
where
the
problem
might lie.

These errors have been nearly impossible to track down. To do
so
requires
enabling both PSS and debug logging of fax transmissions,
both
of
which
require fairly extensive registry changes. For the time
being,
the
best
advice is to attempt to use XP Fax only if you have a modem
that
is
listed
on the Windows XP Hardware Compatibility List and using the
latest
drivers.