Device manager

[Laurence]

I have two entries under Imaging devices in Device
Manager, both which read Color Flatbed scanner.
I have removed my scanner and I have disabled these
devices, but when I try to delete then I get a message
that says. " Failed to uninstall device.The device may be
required to boot up the computer.
Can anyone explain why this can be too me, or let me know
how to uninstall them.
Kind Regards
Laurence.

 

[Kelly]

Hi Laurence,

Try booting into safe mode and removing both of them. If that doesn't help,
try:

Go to Start/Run/CMD. At the command prompt, type the following commands and
press enter after each line:

set DEVMGR_SHOW_DETAILS=1
set DEVMGR_SHOW_NONPRESENT_DEVICES=1
start devmgmt.msc

Click the View menu and select Show hidden devices. Right click the device
you want to delete and click Properties. Click the Details tab.

Select Device Instance ID. The value of Device Instance ID is the hardware
key of the device.

For example, if you see the value is Root\Image\0000, the full hardware key
is: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Image\0000

Then go to Start/Run/Regedit and navigate to the key. The data of the
Driver value is the software key of the device. Delete both the hardware
key and software key.