Device Manager Error

[Guest]

Hi.



I was installing my palmOne. I mistakenly added a device which is displayed
as Unknown Device in the Device Manager. Infact, I have two Unknown devices
under Palm OS Handheld category.

Now, when I try to uninstall these two, I get the error

"Windows could not load the installer for {................. a long
alphanumeric code...............}. Contact your Hardware vendor for
assistance".

OK so I know since these devices do not exist, there wont be installers etc
for these devices. The thing is that I cannot make these devices go from the
Device Manager and everytime my pc starts, so does the hardware wizard which
prompts to install these two devices. Please help me in getting these two
unknown and unwanted devices out of the Device Manager. Thanks!

 

[R. McCarty]

If you're comfortable/capable of making Registry Edits you can
manually remove the "Unknown" entries from Device Manager.
1.) Click Run ( type ) Regedit [Enter]
2.) Navigate to:
HKLM\System\CurrentControlSet\Enum
*Locate the Palm OS Handheld Category, Expand it [+]
3.) Right Click each entry and take "Export", pick an appropriate
name and save.
4.) Right Click each of the instances of "Unknown" and take
Delete
5. Reboot the PC and check that the Palm OS category is gone

 

[Guest]

heyaz!

Thanks McCarty for the quick response. But the Palm OS Category was not
listed under Enum. Any other location to look into?

If you're comfortable/capable of making Registry Edits you can
manually remove the "Unknown" entries from Device Manager.
1.) Click Run ( type ) Regedit [Enter]
2.) Navigate to:
HKLM\System\CurrentControlSet\Enum
*Locate the Palm OS Handheld Category, Expand it [+]
3.) Right Click each entry and take "Export", pick an appropriate
name and save.
4.) Right Click each of the instances of "Unknown" and take
Delete
5. Reboot the PC and check that the Palm OS category is gone

Hi.



I was installing my palmOne. I mistakenly added a device which is
displayed
as Unknown Device in the Device Manager. Infact, I have two Unknown
devices
under Palm OS Handheld category.

Now, when I try to uninstall these two, I get the error

"Windows could not load the installer for {................. a long
alphanumeric code...............}. Contact your Hardware vendor for
assistance".

OK so I know since these devices do not exist, there wont be installers
etc
for these devices. The thing is that I cannot make these devices go from
the
Device Manager and everytime my pc starts, so does the hardware wizard
which
prompts to install these two devices. Please help me in getting these two
unknown and unwanted devices out of the Device Manager. Thanks!

 

[R. McCarty]

Maybe, start at the outside heading of \Enum and using the search
function in Regedit (Text Option edit, Find ) - use the keyword
unknown. If a match is found make sure it's within the Enum sub-keys.
Then follow the previous instructions for backup/removal.
Go Slowly and check carefully - you're in dangerous terrain making
Registry changes.

heyaz!

Thanks McCarty for the quick response. But the Palm OS Category was not
listed under Enum. Any other location to look into?

If you're comfortable/capable of making Registry Edits you can
manually remove the "Unknown" entries from Device Manager.
1.) Click Run ( type ) Regedit [Enter]
2.) Navigate to:
HKLM\System\CurrentControlSet\Enum
*Locate the Palm OS Handheld Category, Expand it [+]
3.) Right Click each entry and take "Export", pick an appropriate
name and save.
4.) Right Click each of the instances of "Unknown" and take
Delete
5. Reboot the PC and check that the Palm OS category is gone

Hi.



I was installing my palmOne. I mistakenly added a device which is
displayed
as Unknown Device in the Device Manager. Infact, I have two Unknown
devices
under Palm OS Handheld category.

Now, when I try to uninstall these two, I get the error

"Windows could not load the installer for {................. a long
alphanumeric code...............}. Contact your Hardware vendor for
assistance".

OK so I know since these devices do not exist, there wont be installers
etc
for these devices. The thing is that I cannot make these devices go
from
the
Device Manager and everytime my pc starts, so does the hardware wizard
which
prompts to install these two devices. Please help me in getting these
two
unknown and unwanted devices out of the Device Manager. Thanks!