Device Driver Problem: How to Handle?


G

Guest

Device Manager lists two drivers on my PC are listed with an exclamation mark
(!) inside a yellow circle.

These two drivers -- "Intelide†and “PartMgr†-- are listed under the
category of “Non-Plug and Play Drivers".

I have no idea what these drivers are for (Manaufacturer and Location
unknown).

Do I need to be concerned , and how do I resolve the problem?
 
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G

Guest

Youka said:
Device Manager lists two drivers on my PC are listed with an exclamation mark
(!) inside a yellow circle.

These two drivers -- "Intelide†and “PartMgr†-- are listed under the
category of “Non-Plug and Play Drivers".

I have no idea what these drivers are for (Manaufacturer and Location
unknown).

Do I need to be concerned , and how do I resolve the problem?

Kindly note articles:

"How to manage devices in Windows XP":
http://support.microsoft.com/kb/283658/en-us
- with more information under REFERENCES.

"Intelide.sys Is Not Used on Computers with ICH4 or ICH5":
http://support.microsoft.com/kb/322359

Intel PCI IDE Driver, "IntelIde.sys file information":
http://www.file.net/process/intelide.sys.html

Partition Manager, "PartMgr.sys file information":
http://www.file.net/process/partmgr.sys.html

Beware that this site claims that IntelIde.sys - and PartMgr.sys files COULD
be malware, so you should be confident that your computer is "clean", which
requires scans with some "anti-products".

Did you, in the Device Manager, carry out a search for hardware updates when
"rightclicked" on the two devices?

Regards,
Ka2H
 
G

Guest

KA24:

Thanks! I did see the info at file.net regarding these two drivers
(INTELIDE and PARTMGR). By all accounts (and scans) these drivers are clean
and legit.

I also checked "Services" (as filenet.com suggested) to see if I could
startup the drivers, but I couldn't readily ID which of the listed services
were applicable to these drivers.

And when I right-click on either of these drivers (as you suggested), I'm
only given the option to Disable or Uninstall them.

I first tried the Disable approach -- to see if the drivers were even
necessary -- and my PC blue screened at reboot time. Luckily, I was able to
restore my PCt to its "Last Known Good Config".

The Troublshooting instructions provided for each driver tell me to
Uninstall, and then reinstall the drivers -- something I've never attempted
before --using "Add Hardware Wizard".

My question is this: I f I uninstall these drivers and then run "Add New
Wizard" to reinstall them, how do I know which devices these drivers are
associated with when I'm then prompted to select a device from the list of
hardware devices and reinstall the drivers ???

If you can't already tell, I'm clearly afraid of getting myself into even
deeper trouble if I uninstall the drivers -- and then don't know how to ID
and reinstall them.
 
G

Guest

Youka said:
KA24:

Thanks! I did see the info at file.net regarding these two drivers
(INTELIDE and PARTMGR). By all accounts (and scans) these drivers are clean
and legit.

I also checked "Services" (as filenet.com suggested) to see if I could
startup the drivers, but I couldn't readily ID which of the listed services
were applicable to these drivers.

And when I right-click on either of these drivers (as you suggested), I'm
only given the option to Disable or Uninstall them.


Didn't you as well get the option Properties in the Device Manager? If so,
click it and you should get the menu Properties for PartMgr / - Intelide (at
least I do on this machine), click the Driver tab and you'll see a field
called Start (or something like it) with options for configuring its use like
Automatic, System etc.

For more information regarding the two drivers you can go: My Computer,
System (C:) (or any other where Windows is installed), WINDOWS\System32 and
click Drivers. Right click the driver and select Properties.

I first tried the Disable approach -- to see if the drivers were even
necessary -- and my PC blue screened at reboot time. Luckily, I was able to
restore my PCt to its "Last Known Good Config".

The Troublshooting instructions provided for each driver tell me to
Uninstall, and then reinstall the drivers -- something I've never attempted
before --using "Add Hardware Wizard".

My question is this: I f I uninstall these drivers and then run "Add New
Wizard" to reinstall them, how do I know which devices these drivers are
associated with when I'm then prompted to select a device from the list of
hardware devices and reinstall the drivers ???


Sorry, I can not give you a good advice on that one. And certainly your
"Disable approach" exercise has proven it pays off to be careful. In the
Microsoft article "Troubleshooting Device Conflicts with Device Manager":

http://support.microsoft.com/kb/133240/

you may find more information which pertain to this problem, and note in
particular the statement "A black exclamation point (!) on a yellow field
indicates the device is in a problem state. Note that a device that is in a
problem state can be functioning."

If you can't already tell, I'm clearly afraid of getting myself into even
deeper trouble if I uninstall the drivers -- and then don't know how to ID
and reinstall them.

Yeah; I would by my self be scared to do so, and especially as they are
system drivers and used for drive management.

Good luck,
Ka2H
 
G

Guest

I do get the "Properties" option when I right click on either driver.

Each driver is listed as Startup Type = Boot.

The status of PartMgr = Started, while IntelIde = Stopped. Trying to
manually start IntelIde doesn't work, as the following message is displayed:

"The servies cannot be started either because it is disabled or because it
has no enabled devices associated with it"

I also checked the Properties Pages for each driver (as you suggested),
which provided the following info:

PARTMGR
Desc: Partition Manager
Vers: 5.1.2600.0
Manu: Microsoft

INTELIDE
Desc: Intel PC IDE Driver
Vers: 5.1.2600.2180
Manu: Microsoft

Given this info, I'm even more hesitant to Uninstall these drivers, and then
try to Reinstall the offending device from a list of hardware devices
provided by the "Add New Hardware Wizard" (as instructed by the
Troubleshooter)

Specifically, it's not clear to me which device each driver controls. And
without this info, how do I know which device to choose from the "Add New
Hardware Wizard" list to reinstall ???

I'm tempted to just ignore the problem -- rather than randomly
uninstall/reinstall drivers and make things worse -- but I'm afraid that
ignoring the problem will only come back to bite me down the road.
 
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G

Guest

Hello again,


Youka said:
I do get the "Properties" option when I right click on either driver.

Each driver is listed as Startup Type = Boot.


On my machine:
PartMgr: As yours
Intelide: No choise / option as this driver is NOT a part of the category of
“Non-Plug and Play Drivers", but reside in the IDE ATA/ATAPI-Controllers. (!)

The status of PartMgr = Started, while IntelIde = Stopped. Trying to
manually start IntelIde doesn't work, as the following message is displayed:

"The servies cannot be started either because it is disabled or because it
has no enabled devices associated with it"


On my machine:
The status of PartMgr = Started
The status of the Intelide is not optional on the menues for the driver as
installed on my PC.

I also checked the Properties Pages for each driver (as you suggested),
which provided the following info:

PARTMGR
Desc: Partition Manager
Vers: 5.1.2600.0

On my machine: Vers: 5.1.2600.0 (XPClient.010817-1148)
Manu: Microsoft

INTELIDE
Desc: Intel PC IDE Driver
Vers: 5.1.2600.2180

On my machine: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158). This indicates
clearly that an update of this driver has taken place somewhere along with
the SP2 installation, or its updates.
Manu: Microsoft

Given this info, I'm even more hesitant to Uninstall these drivers, and then
try to Reinstall the offending device from a list of hardware devices
provided by the "Add New Hardware Wizard" (as instructed by the
Troubleshooter)

Specifically, it's not clear to me which device each driver controls. And
without this info, how do I know which device to choose from the "Add New
Hardware Wizard" list to reinstall ???


As pointed to in my previous post: They are system drivers and used for
drive (hard disk) management. And yes; they may certainly cause problems when
incorrectly installed or working. While on this subject did I carry out a
driver update regarding the Intelide.sys driver, offered as an option on a
menu in the IDE ATA/ATAPI-Controllers, outcome was installation of two more
drivers, and the Intelide version being as before!
I'm tempted to just ignore the problem -- rather than randomly
uninstall/reinstall drivers and make things worse -- but I'm afraid that
ignoring the problem will only come back to bite me down the road.

As stated in the Microsoft article KB133240: "Note that a device that is in a
problem state can be functioning.", MAY your PC be happily working with the
yellow exclamation marks, in case you are offered no options of updating the
two drivers. Most likely is the cause for the exclamation marks a requirement
for (non-critical?) updates, or the fact that you might have replaced the
(hard) drive on your PC (?).

Regards,
Ka2H
 
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