Deleted messages reappear after restart

Discussion in 'Microsoft Outlook' started by Microsoft, May 6, 2010.

  1. Microsoft

    Microsoft Guest

    Hello, this is my problem:
    I'm using Outlook 2010. I have had this problem before with Outlook 2007 and
    it fixed itself after a few days, but now I don't know how to fix it.
    I am at the inbox, I delete a message, using the delete key or the X on the
    ribbon. The message disappears and appears in the deleted mail folder. No
    error message or anything. I can continue working with Outlook and the
    message stays deleted. Now I close Outlook and start it again. The message
    has disappeared from the deleted mail folder and is back in the inbox.
    I have run scanpst.exe and repaired the .pst file to no avail.
    Same thing in offline mode.
    Can anyone help?
    Microsoft, May 6, 2010
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  2. Are you using an Exchange account?
    Brian Tillman [MVP-Outlook], May 6, 2010
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  3. Microsoft

    Microsoft Guest

    Microsoft, May 6, 2010
  4. What kind of account are you using, then?
    Brian Tillman [MVP-Outlook], May 7, 2010
  5. Microsoft

    VanguardLH Guest

    The Microsoft Office 2010 forums are at:
    VanguardLH, May 7, 2010
  6. Microsoft

    Microsoft Guest

    This is a home computer and I'm using a normal POP3/SMTP account provided by
    my ISP. Thanks for your help.
    Microsoft, May 7, 2010
  7. Does it happen if you start Outlook in safe mode? Hold Ctrl while you start
    Brian Tillman [MVP-Outlook], May 7, 2010
  8. Microsoft

    Microsoft Guest

    Same problem in safe mode. Also, I have noticed that the calendar has the
    same problem. Any change, addition or deletion of an appointment reverts to
    the previous state after restarting the program. I'm desperate. What else
    can I do?
    Microsoft, May 10, 2010
  9. Microsoft

    Microsoft Guest

    OK, I just found a solution. I have to wait 20 seconds after making the
    changes before closing the program. That way the changes stick. Isn't it
    Microsoft, May 10, 2010
  10. Not really. Outlook 2007 and 2010 take somewhat longer to close completely
    than prior versions and that's by intention. More happens during shutdown
    than in prior versions, like closing out add-ins when necessary (although the
    extra functions are not limited to that). See this:
    Brian Tillman [MVP-Outlook], May 10, 2010
  11. Microsoft


    May 3, 2017
    Likes Received:
    I'm having a similar problem with my Outlook. I'll be cleaning up my mailbox, deleting some items and moving others to different folders. Whether I move or delete multiple emails at once or one at a time, they quickly reappear. I'm not closing Outlook. Approximately ten seconds after I move or delete the items, they reappear. Can you please help me?
    lajs5, May 3, 2017
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