Deleted messages reappear after restart


M

Microsoft

Hello, this is my problem:
I'm using Outlook 2010. I have had this problem before with Outlook 2007 and
it fixed itself after a few days, but now I don't know how to fix it.
I am at the inbox, I delete a message, using the delete key or the X on the
ribbon. The message disappears and appears in the deleted mail folder. No
error message or anything. I can continue working with Outlook and the
message stays deleted. Now I close Outlook and start it again. The message
has disappeared from the deleted mail folder and is back in the inbox.
I have run scanpst.exe and repaired the .pst file to no avail.
Same thing in offline mode.
Can anyone help?
 
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B

Brian Tillman [MVP-Outlook]

Hello, this is my problem:
I'm using Outlook 2010. I have had this problem before with Outlook 2007 and
it fixed itself after a few days, but now I don't know how to fix it.
I am at the inbox, I delete a message, using the delete key or the X on the
ribbon. The message disappears and appears in the deleted mail folder. No
error message or anything. I can continue working with Outlook and the
message stays deleted. Now I close Outlook and start it again. The message
has disappeared from the deleted mail folder and is back in the inbox.
I have run scanpst.exe and repaired the .pst file to no avail.
Same thing in offline mode.
Are you using an Exchange account?
 
V

VanguardLH

Microsoft said:
Hello, this is my problem:
I'm using Outlook 2010. I have had this problem before with Outlook 2007 and
it fixed itself after a few days, but now I don't know how to fix it.
I am at the inbox, I delete a message, using the delete key or the X on the
ribbon. The message disappears and appears in the deleted mail folder. No
error message or anything. I can continue working with Outlook and the
message stays deleted. Now I close Outlook and start it again. The message
has disappeared from the deleted mail folder and is back in the inbox.
I have run scanpst.exe and repaired the .pst file to no avail.
Same thing in offline mode.
Can anyone help?
The Microsoft Office 2010 forums are at:

http://social.technet.microsoft.com/Forums/en/category/office2010
 
M

Microsoft

Brian Tillman said:
What kind of account are you using, then?
This is a home computer and I'm using a normal POP3/SMTP account provided by
my ISP. Thanks for your help.
 
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B

Brian Tillman [MVP-Outlook]

This is a home computer and I'm using a normal POP3/SMTP account provided by
my ISP. Thanks for your help.
Does it happen if you start Outlook in safe mode? Hold Ctrl while you start
it.
 
M

Microsoft

Same problem in safe mode. Also, I have noticed that the calendar has the
same problem. Any change, addition or deletion of an appointment reverts to
the previous state after restarting the program. I'm desperate. What else
can I do?
 
M

Microsoft

OK, I just found a solution. I have to wait 20 seconds after making the
changes before closing the program. That way the changes stick. Isn't it
weird?
 
B

Brian Tillman [MVP-Outlook]

OK, I just found a solution. I have to wait 20 seconds after making the
changes before closing the program. That way the changes stick. Isn't it
weird?
Not really. Outlook 2007 and 2010 take somewhat longer to close completely
than prior versions and that's by intention. More happens during shutdown
than in prior versions, like closing out add-ins when necessary (although the
extra functions are not limited to that). See this:
<http://msdn.microsoft.com/en-us/library/dd239276.aspx>
 
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Joined
May 3, 2017
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I'm having a similar problem with my Outlook. I'll be cleaning up my mailbox, deleting some items and moving others to different folders. Whether I move or delete multiple emails at once or one at a time, they quickly reappear. I'm not closing Outlook. Approximately ten seconds after I move or delete the items, they reappear. Can you please help me?
 

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