Delayed delivery

[Keith H]

Apologies if wrongly posted! Didn't know where to turn.

Please can anyone explain the delays in delivery? Typical header:

Return-Path: <js@xxx>
Received: from aamtain10-winn.ispmail.ntl.com ([w.x.y.z])
by mtain01-winn.ispmail.ntl.com with ESMTP
id
<21080122150954.NXJV12034.mtain01-winn.ispmail.ntl.com@aamtain10-winn.ispmail.ntl.com>
for <kt.holmes@yyy>; Tue, 22 Jan 2008 15:09:54 +0000
Received: from mail.tcspuk.com ([i.j.k.l])
by aamtain10-winn.ispmail.ntl.com with ESMTP
id
<21080122150914.JRCF12646.aamtain10-winn.ispmail.ntl.com@mail.tcspuk.com>
for <kt.holmes@yyy>; Tue, 22 Jan 2008 15:09:14 +0000
Received: from [a.b.c.d] by mail.tcspuk.com [e.f.g.h] with SmartMax MailMax
for kt.holmes@yyy; Tue, 22 Jan 2008 12:02:34 -0000
Return-Path: <js@xxx>
X-SmartMax-AuthUser: Allowmail
Reply-To: <js@xxx>
From: "John Searle" <js@xxx>
To: <kt.holmes@yyy>
Subject: Test from Lynne
Date: Tue, 22 Jan 2008 11:57:33 -0000
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0028_01C85CED.F9528B00"
X-Mailer: Microsoft Office Outlook, Build 11.0.6353
Thread-Index: Achc7fjPn2+60blvQ1alk61T//i26A==
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
Message-ID: <[email protected]>

 

[Brian Tillman]

Apologies if wrongly posted! Didn't know where to turn.

Please can anyone explain the delays in delivery? Typical header:

Return-Path: <js@xxx>
Received: from aamtain10-winn.ispmail.ntl.com ([w.x.y.z])
by mtain01-winn.ispmail.ntl.com with ESMTP
id
<21080122150954.NXJV12034.mtain01-winn.ispmail.ntl.com@aamtain10-winn.ispmail.ntl.com>
for <kt.holmes@yyy>; Tue, 22 Jan 2008 15:09:54 +0000
Received: from mail.tcspuk.com ([i.j.k.l])
by aamtain10-winn.ispmail.ntl.com with ESMTP
id
<21080122150914.JRCF12646.aamtain10-winn.ispmail.ntl.com@mail.tcspuk.com>
for <kt.holmes@yyy>; Tue, 22 Jan 2008 15:09:14 +0000
Received: from [a.b.c.d] by mail.tcspuk.com [e.f.g.h] with SmartMax
MailMax for kt.holmes@yyy; Tue, 22 Jan 2008 12:02:34 -0000

You'd have to ask ntl.com.

 

[VanguardLH]

in message

Please can anyone explain the delays in delivery? Typical header:

Received: from aamtain10-winn.ispmail.ntl.com ([<ipMissing>])
by mtain01-winn.ispmail.ntl.com Tue, 22 Jan 2008 15:09:54
+0000
Received: from mail.tcspuk.com ([<ipMissing>])
by aamtain10-winn.ispmail.ntl.com Tue, 22 Jan 2008 15:09:14
+0000 <------
Received: | 3 hours before
from [a.b.c.d] |--- connecting
by mail.tcspuk.com [<ipMissing>] |
Tue, 22 Jan 2008 12:02:34 -0000 <------

You'd have to ask ntl.com.

No, he would have to ask tcspuk.com since ntl.com can't receive the
e-mail until tcspuk.com actually connects to send it. Of course,
tcspuk.com may not have been the actual sending domain. The OP
decided to overly munge the headers, like taking out the IP address
for tcspuk.com (which presumably is NOT the sender's own SMTP server
but whatever ISP or e-mail provider they used). There was no reason
the OP had to hide the IP address of the mail hosts.

The sender's mail host got the mail at 12:02:34 but did not connect to
the receiving mail host until 15:09:14 (assuming the OP didn't play
around with the timezone offset). For some reason, tcspuk.com batched
up the outbound mail for 3 hours. Or maybe it couldn't reach ntl.com
(route not available). Or ntl.com was too busy or otherwise not
responsive and tcspuk.com had to retry sending the mail (in which
case, the sender probably got a warning mail telling of the retry).

The OP never mentioned if this was a one-time occurrence, if it only
occurs with this particular sending domain, or if the delay is
inherent in the vast majority of e-mails that he receives.

 

[Brian Tillman]

No, he would have to ask tcspuk.com since ntl.com can't receive the
e-mail until tcspuk.com actually connects to send it.

Right. I see that.

 

[Keith H]

To pursue an enquiry like this, how do I get in touch with a postmaster at a
server such as tcspuk.com?

 

[Brian Tillman]

To pursue an enquiry like this, how do I get in touch with a
postmaster at a server such as tcspuk.com?

Often, the address postmaster@domain works.

 

[VanguardLH]

in message

To pursue an enquiry like this, how do I get in touch with a
postmaster at a server such as tcspuk.com?

If you are not their customer, it is highly likely that they will
ignore your request. They are focused on doing their job and helping
their own customers. They only care about their customers being able
to send mail, not for who receives it. Contact the sender and have
THEM contact their e-mail provider to report the long delay. But also
ask that sender if they ever got any notification e-mails saying that
their e-mail server tried and failed and will retry later.