crashing

[gaz]

when I play baldurs gate my comp crashes,sometimes back
to the desktop other times it starts ups and does a
dskchq.I have downloaded and updated my graphics driver.I
brought this game about a month ago and it has been going
fine until 3 days ago.Ive viewed the event log and it
doesnt log the crash when it crashes to the desk top but
it does when it crashes and starts up again.Ive viewed
the logs and it seem that each time its a different
reason.also the MS online crash anlasys says its a devive
driver Whats that??

any help would be great
gaz

 

[dpotts09]

when I play baldurs gate my comp crashes,sometimes back
to the desktop other times it starts ups and does a
dskchq.I have downloaded and updated my graphics driver.I
brought this game about a month ago and it has been going
fine until 3 days ago.Ive viewed the event log and it
doesnt log the crash when it crashes to the desk top but
it does when it crashes and starts up again.Ive viewed
the logs and it seem that each time its a different
reason.also the MS online crash anlasys says its a devive
driver Whats that??

any help would be great
gaz

I am having the same problem with NHL 2004. I crashes to desktop or
will reboot my computer once I am in game play. Here is my system
config,

------------------
System Information
------------------
Time of this report: 2/1/2004, 21:52:29
Machine name: ARAGORN
Operating System: Windows XP Professional (5.1, Build 2600) Service
Pack 1 (2600.xpsp2.030422-1633)
Language: English (Regional Setting: English)
System Manufacturer: AWARD_
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 1.70GHz
Memory: 1024MB RAM
Page File: 114MB used, 2811MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0902 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: The file encapi.dll is an old version, which
could cause problems. You should reinstall DirectX to get the latest
version.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 9600 SERIES
Manufacturer: ATI Technologies Inc.
Chip type: RADEON 9600 Series AGP (0x4150)
DAC type: Internal DAC(500MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_00021002&REV_00
Display Memory: 128.0 MB
Current Mode: 1152 x 864 (32 bit) (75Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6414 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 12/12/2003 09:50:24, 384512 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/12/2003 09:50:04, 647680 bytes
Device Identifier: {D7B71EE2-0210-11CF-BC6A-0820A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4150
SubSys ID: 0x00021002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}:
Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}:
Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}:
Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}:
Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:
Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Creative SB Audigy LS
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_10021102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17.sys
Driver Version: 5.12.0001.0024 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/4/2003 19:22:32, 651264 bytes
Other Files:
Driver Provider: Creative Technology Ltd.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 192000
Static/Strm HW Mix Bufs: 64, 63
Static/Strm HW 3D Bufs: 64, 63
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Any help would be great.

Thanks Dan

 

[Jimmy S.]

Hi Dan,

DXdiag is reporting problems and asking you to reinstall DirectX:

Download and install the complete DirectX 9.0b from:
http://download.microsoft.com/downl...-4c98-baf3-0c67e7f3751f/dx90update_redist.exe

*Antivirus / Firewalls can corrupt the download and installation,
it's highly recommended you disable them during this process.

Your ATI drivers are recent, however after you reinstall DX you may want
to update them to the latest version 4.10.

Updating video card drivers can solve most gaming issues. Here's some
simple abc's to always keep in mind. a. Shut off download accelerators,
firewalls and antivirus programs when downloading or installing updates;
b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
c. Make sure you meet the game's minimum video and system requirements;
d. Check for known issues with your video card at the game's web site.

1. Before you update your drivers, I recommend that you install DirectX 9.0b*:
http://download.microsoft.com/download/c/9/c/c9c8a1d4-7690-4c98-baf3-0c67e7f3751f/dx90b_redist.exe

Please look over the ATI articles about their latest driver on the download page.
They list Installation Tips, Fixes, and Release Notes with important information.

2. Download the latest Catalyst driver for ATI Radeon or All in Wonder Card:

Win XP/2000: http://ati.com/support/drivers/winxp/radeonwdm-xp.html
Win 98/Me: http://ati.com/support/drivers/winme/radeonwdm-me.html

3. Save the .exe driver in My Documents\My Drivers\ATI

4. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

5. Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, pick "Uninstall", and click No if asked to reboot.

6. Use Control Panel / Add-Remove programs to uninstall the
previous driver (exe)software which may have been installed.

7. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

8. If Windows prompts you to install the adapter, click "Cancel".

9. Double click the ATI driver we saved to My Documents\ My
Drivers\ATI folder in step 3 to install.it. If it complains about
Windows Logo Certification just click "Continue". This is normal.

10. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 800x600 or higher Resolution.

TROUBLESHOOTING:

Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11

Your program might not support dual monitors, or "dual head" video cards
You can disable the extra video output in your display properties control
panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.

Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers. Even your
motherboard's BIOS may need to be updated for compatibility with
your Video card. These steps are listed at: http://NibblesNbitsVideo.tk

Perhaps the old ATI drivers did not completely uninstall. If that's the
case, use these utility to completely uninstall the drivers and go to step 7:
http://www.driverheaven.net/cleaner/ (works for all cards including nvidia)

The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:

BETA Drivers: http://download.guru3d.com/
OMEGA Drivers: http://www.omegacorner.com/

There you have it, if you have any questions feel free to post them!

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

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