Crash during Virus Scan

[Guest]

This is a fairly recent development. When my AVG virus scan runs, the system
ends up crashing with the blue screen of death. The message goes to Microsoft
and I have pretty much gotten the message that there is nothing they can do.
Recently however, I got something constructive: Article ID 884070 - Storage
Medium Errors cause an unexpected Program Crash in Windows Server 2003 and in
Windows XP.

Event ID 1000
Faulting application imagex.exe, version 1.0.0.1, faulting module mfc42.dll,
version 6.2.4131.0, fault address 0x00013d2a.

Event ID 1004
Faulting application wmiprvse.exe, version 5.1.2600.2180, faulting module
ole32.dll, version 5.1.2600.2726, fault address 0x0007d018.

Event ID 1005
Windows cannot access the file C:\WINDOWS\SYSTEM32\ole32.dll for one of the
following reasons: there is a problem with the network connection, the disk
that the file is stored on, or the storage drivers installed on this
computer; or the disk is missing. Windows closed the program Microsoft OLE
for Windows because of this error.

Program: Microsoft OLE for Windows
File: C:\WINDOWS\SYSTEM32\ole32.dll

I followed the instructions and ran eventvwr and then chkdsk /f. Some files
were fixed. I was optimistic and ran the virus scan again. Again I got the
blue screen of death. Again I ran Eventvwr.

The source is listed as atapi. Category is None. Event ID is 9. And then it
says:

“The device, \Device\Ide\IdePort0, did not respond within the timeout period.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

The information at the link above reads:


“Details
Product:
Windows Operating System
ID:
9
Source:
atapi
Version:
5.2
Symbolic Name:
IO_ERR_TIMEOUT
Message:
The device, %1, did not respond within the timeout period.

Explanation
The attempt to read or write data timed out.

User Action
If there is a disc in the CD-ROM drive, it might need replacing or cleaning.


Version:
5.0
Component:
System Event Log
Symbolic Name:
IO_ERR_TIMEOUT
Message:
The device, %1, did not respond within the timeout period.

Explanation
The attempt to read or write data timed out.

User Action
If there is a disc in the CD-ROM drive, it might need replacing or cleaning.

________________________________________
Related Knowledge Base articles

You can find additional information on this topic in the following Microsoft
Knowledge Base articles:

• List of fixes included in Windows XP Service Pack 2

Primarily intended for IT Professionals, this article lists the fixes that
are included in Windows XP Service Pack 2.

• How to troubleshoot error messages about Event ID 9 and Event ID 11

This article describes troubleshooting methods that you can use if
information similar to the following examples is recorded in the system log.
Event ID: 9 Source: Aic78xx Description: The device, \Device\ScsiPort0, did
not respond within the...â€


There was no disc in the CD drive so this does not seem to be relevant. I
think that there is a problem because of a timelag with the virus scan
filters, but I do not know how to remedy this. I don’t like to think that I
cannot run a virus scan anymore.

Any help greatly appreciated.

Mary

 

[Wesley Vogel]

Are you running XP or Vista?

The ImageX.exe tool ships as part of the Windows Automated Installation Kit
(WAIK). The Windows Automated Installation Kit (Windows AIK) helps you to
install, customize, and deploy the Microsoft Windows Vista family of
operating systems. By using Windows AIK, you can perform unattended Windows
installations, capture Windows images with ImageX, and create Windows PE
images.

Event ID 1000 Faulting application means that the application crashed.

Are you on a network?

Run the System File Checker. System File Checker (sfc.exe) replaces screwed
up system files.

Load your XP CD in your CD drive.

Start | Run | Type or paste: sfc /scannow | Click OK

sfc /scannow scans all protected system files immediately and replaces
incorrect versions with correct Microsoft versions.

System File Checker takes a while to run.

If you have XP Home and it asks for your XP Pro CD, see this KB article...

You may be prompted to insert a Windows XP Professional CD when you run the
System File Checker tool in Windows XP Home Edition
http://support.microsoft.com/kb/897128

If SFC.EXE did anything it will be listed in the Event Viewer.

Open the Event Viewer...
Start | Run | Type: eventvwr | Click OK | Click System |

Windows File Protection will be listed under the Source column. Look at any
Windows File Protection entries.

Explains a whole bunch about sfc.exe.
scannow sfc (sfc.exe)
http://www.updatexp.com/scannow-sfc.html

Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe)
http://support.microsoft.com/kb/310747

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In