Could not install the custom actions


J

john

Hi All,

I have been using Outlook 2000 and OutlookXP with custom forms and had
no problems with it at all in the past. Now that I have installed
Outlook 2003 and when I run the one and only custom form I have, I get
the following error "Could not install the custom actions". After I
click OK the form pops up. Any idea what is causing this? Thanks in
advance!
 
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J

jalovingood

Hi John,

I too am receiving the same error message when trying to open a
Outlook 2003 form created in Outlook 2000. Same situation as yours.
The form works fine in Outlook 2000, but not in Outlook 2003; however
after clicking OK on the error message, the form opens. There is n
custom visual basic script in the form. I have tried clearing th
cache and republishing the form, but neither works. Have you receive
any suggestions to fix this problem?

Many thanks, Jo An
 
J

jalovingood

Hi John,

I too am receiving the same error message when trying to open a
Outlook 2003 form created in Outlook 2000. Same situation as yours.
The form works fine in Outlook 2000, but not in Outlook 2003; however
after clicking OK on the error message, the form opens. There is n
custom visual basic script in the form. I have tried clearing th
cache and republishing the form, but neither works. Have you receive
any suggestions to fix this problem?

Many thanks, Jo An
 
S

Sue Mosher [MVP-Outlook]

Try republishing the form. We don't know the cause yet, but that seems to
help at least some people.
 
J

jalovingood

Hi Sue and John,

I tried republishing the form and clearing the cache, but these option
did not work. However, I was finally able to get in contact with a
excellent software engineer at Microsoft who identified the problem a
an internal MAPI field that stores the information. Outlook 2003 use
a new platform and some of the items from Outlook 2000 were not bein
converted properly. He sent me an e-mail with more details on th
solution. I will attach it to this post. Microsoft now knows tha
this is a problem - I also directed them to this site for more info
and it should make it easier for the next person who calls them. I
looks like there's some programming involved in the fix. If this doe
not work, then he recommended creating the form from scratch in Outloo
2003. I hope this information helps everyone else on this forum wh
has the same problem. Good luck everyone.

Thanks, Jo An

+----------------------------------------------------------------
| Attachment filename: outlook 2003 issue.txt
|Download attachment: http://www.outlookforum.com/forums/attachment.php?postid=266945
+----------------------------------------------------------------
 
J

jalovingood

Hi Sue and John,

I tried republishing the form and clearing the cache, but these option
did not work. However, I was finally able to get in contact with a
excellent software engineer at Microsoft who identified the problem a
an internal MAPI field that stores the information. Outlook 2003 use
a new platform and some of the items from Outlook 2000 were not bein
converted properly. He sent me an e-mail with more details on th
solution. I will attach it to this post. Microsoft now knows tha
this is a problem - I also directed them to this site for more info
and it should make it easier for the next person who calls them. I
looks like there's some programming involved in the fix. If this doe
not work, then he recommended creating the form from scratch in Outloo
2003. I hope this information helps everyone else on this forum wh
has the same problem. Good luck everyone.

Thanks, Jo An

+----------------------------------------------------------------
| Attachment filename: outlook 2003 issue.txt
|Download attachment: http://www.outlookforum.com/forums/attachment.php?postid=266945
+----------------------------------------------------------------
 
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S

Sue Mosher [MVP-Outlook]

Would you be so kind as to copy the details into your post instead of trying
to include an attachment (which doesn't work)?
 
G

Guest

Hi Sue and Jo Ann,

It appears the "outlookforum" website is no longer accessible. Would either of you be kind enough to forward a copy of the text file to me or post here for everyone's benefit?

I'd really appreciate it.

Thanks very much!!



Sue Mosher said:
Since Jo Ann never replied back to a request for the text, here's the direct
link:
http://www.outlookforum.com/forum/attachment.php?s=6b20296ae3764329a9e63ff36aaa9bca&postid=266945

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
F

FAR

I also need the same.

Would either of you be kind enough to forward a copy of the text file to me
or post here for everyone's benefit?


Meleah said:
Hi Sue and Jo Ann,

It appears the "outlookforum" website is no longer accessible. Would
either of you be kind enough to forward a copy of the text file to me or
post here for everyone's benefit?
I'd really appreciate it.

Thanks very much!!
 
S

Sue Mosher [MVP-Outlook]

If I had it, I would, but I don't.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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G

Guest

Does anyone still have the txt of this email that Jalovingood linked too?
I am unable to access the linked page.
 
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