correct contact list not appearing

[accdev]

I'm in XP Home with Outlook 2003.

I've read several posts on this subj and nothing seems to work so far.

When I click on Contacts when Outlook is first opened, the correct list of
contacts appears.

When I click on Mail and, then, New and To: a popup appears with a "Show
Names from the:" dropdown. In the dropdown the first entry is Outlook
Address Book. Then, indented under that are two Contacts. Only when I
select the last Contact does the correct list of contacts appear. There are
no contacts in the other two.

If I go to Tools, E-Mail Accounts, View or Change Existing Accounts, the
only thing that appears is Outlook Address Book. There are no indented
Contacts under it.

How do I make the second Contact the one that is selected when I want to
send a new email and click To:?

 

[Diane Poremsky [MVP]]

Open the address book (Ctrl+Shift+B) and click on its tools, options. if
you have empty ones, delete them from the lower part. If you delete the
wrong on, add it back using the add button.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



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[accdev]

After opening Outlook, I first clicked on Contacts in left column of Outlook.
The contact names I need appeared under the Contacts column at the right.

I followed your instructions and did a Ctrl+Shft+B. This message came up:

The address list could not be displayed. The Contacts folder associated with
this address list could not be opened; it may have been moved or deleted, or
you do not have permissions. For information on how to remove this folder
from the Outlook Address Book, see Microsoft Office Outlook help.

Open the address book (Ctrl+Shift+B) and click on its tools, options. if
you have empty ones, delete them from the lower part. If you delete the
wrong on, add it back using the add button.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I'm in XP Home with Outlook 2003.

I've read several posts on this subj and nothing seems to work so far.

When I click on Contacts when Outlook is first opened, the correct list of
contacts appears.

When I click on Mail and, then, New and To: a popup appears with a "Show
Names from the:" dropdown. In the dropdown the first entry is Outlook
Address Book. Then, indented under that are two Contacts. Only when I
select the last Contact does the correct list of contacts appear. There
are
no contacts in the other two.

If I go to Tools, E-Mail Accounts, View or Change Existing Accounts, the
only thing that appears is Outlook Address Book. There are no indented
Contacts under it.

How do I make the second Contact the one that is selected when I want to
send a new email and click To:?

 

[accdev]

Help! I still don't have an answer to this.

 

[qprideaux]

I had exactly this problem for ages (though I am on XP Pro). Nothing
worked (and a guy called Russ Valentine at microsoft was on lots of
boards telling people that they were being stupid or to make certain
things happen "Just delete it" without giving any explanation of
how)).

I followed his instructions and they didn't work...... until I
combined what's above and did a reboot. It seems there was some
outlook process still going on so when I thought I'd restarted outlook
I hadn't really.

Try this - which is basically the advice above with a reboot:

Main Outlook window
Tools : Address book
Window comes up (if it still doesn't I don't know how to help)
Tools : Options

The bottom window will ave your two contacts 'folders' or whatever
they are. Select the first one of these and hit "remove". This is
most likely the one with the problem - it was with me, and the first
one seems to be the default, and it's the default that is giving you
trouble. I don't know if you can lose data by picking the wrong one,
I don't think so (people say not). Agree to whatever prompts that ask
you to confirm.

Shut down Outlook. Reboot maybe to be safe.

Restart Outlook.

Try it out. If it still doesn't work you may try the issue that many
ASSUME is your problem (but wasn't with me): From the divinely gifted
Russ (with a few additions)

Make sure the Contact folder is enabled as an email address book.
Right
click the Contacts folder (in the left hand pane of your main window -
if it's not there View : Navigation pane) choose Properties then
Outlook Address Book.
Is the box to enable as email address book checked?

If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps
to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002