Contacts problem

[don]

I've recently installed Outlook 2007 and I imported my Windows Mail contact
list. In Outlook, when I add a new contact it doesn't appear in the drop
down contact list generated using the address book icon in the toolbar - and
a search of that drop down list also doesn't find the new entries. However
these new entries do appear in the contacts list shown when contacts is
selected in the navigation pane. A search using the "search address books"
in the toolbar also finds these entries.

Anyone understand what is happening and how it can be fixed.

 

[Russ Valentine]

Importing from another program usually does not create valid Contacts in
Outlook. Create a new Contact from scratch that has a valid resolved email
address. Does it appear in the address book view? If so, then you know why
importing Contacts is to be avoided at all costs.

 

[don]

Thank you very much for your reply.

However my problem is the reverse of your point, I think - the contacts
imported from Windows Mail are fine - it's those that have been added since
that do not appear in the drop down address book shown when I select the
address book icon in the toolbar. The problem is not serious though as all
(imported and new) entries appear in the contacts database shown when
"Contacts" is selected from the navigation pane - and all entries are there
for all other purposes (e-mail etc). It's just that it is a rather bizarre
and annoying issue.

Cheers

Don

 

[Russ Valentine]

If the Contacts you create have valid, resolved electronic addresses, they
will appear in the address book view. By definition, the Contacts that do
not appear either do not have valid electronic addresses or are being
created in a folder other than the one you are displaying in the address
book view.

 

[don]

Thanks for your reply.

I have now sorted out my confusion. I am new to Outlook 2007, having been
using Windows Mail and Outlook Express so am still finding my way around.

I have one contact database; it includes some entries without e-mail
addresses (it is synchronised with my phone - so some contacts only have
name and phone number). All contacts including those without e-mail
addresses are shown when the contacts are displayed using the navigation
pane. However the pull down contact list that is displayed by the address
book icon in the toolbar shows only contacts which have an entry in the
e-mail address field and excludes all contacts with no information in this
field. Interestingly, when the contact list was originally imported into
Outlook 2007 from Windows Mail, all contacts with empty e-mail fields had
the string [no email address found] inserted by the importing process and
these contacts are shown in the pull down list. Any contacts subsequently
entered without e-mail addresses which have this field left blank don't show
in the pull down list. Microsoft tech support today confirmed that this is
how it is designed to work.

Anyway, thank you for your input.

Don

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