Thankyou for your help so far.
I have followed all of your instructions but the problem is still there. I
have uninstalled all non-essential software. I have also done a registry
clean. I am beginning to think there is a hardware problem. Since this
problem has existed from new I may have a hardware problem from the start.
I
have another computer which is identical to this one except for some
software
and it is OK.
:
Yes, number 4 is due to Service Pack 2, you would have to remove it
first.
You can try the following but if you get to the repair install option,
meaning the other things I've mention below do not resolve the issue, you
will need to remove Service Pack 2 first or you will receive the same
error.
As to number 3, it only applies in a situation where the system is
randomly
rebooting on errors. I need to revise that part of the response. I
apologize for any misunderstanding in that regard.
One other point, did you run an antivirus scan. Simply having such app
installed with the latest definitions is not enough, you need to scan as
you
did for malware.
If this is a relatively recent issue, you might try using System Restore
to
take you back to a time when this worked properly. Start\All
Programs\Accessories\System Tools\System Restore. If that doesn't
resolve
it, try the information below.
The following assumes you have an actual XP CD as opposed to a restore CD
or
restore partition supplied by your PC manufacturer.
Go to Start, type sfc /scannow in the run box and press enter. Note,
there
is a space between sfc and the forward slash. You will be asked for your
XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this
is
not a part of sfc /scannow, rather it is being invoked by autorun.
Simply
minimize the screen and allow sfc to continue.
If the above fails to resolve the issue, try a repair install as follows:
Be sure you are well backed up in case there is a problem from which you
are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may
be
forced to start over and do a clean install of XP. If you don't have
your
data backed up, you would lose your data should that eventuality occur.
Assuming your system is set to boot from the CD-ROM drive, boot with the
XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when
you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence.
Save
your settings and exit with the XP CD in the drive. The system will
reboot.
Boot from the CD. If your system is set to be able to boot from the CD,
it
should detect the disk and give a brief message, during the boot up, if
you
wish to boot from the CD press any key.
Once you have pressed a key, setup should begin. You will see a
reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.
Then it will bring you to a screen. Eventually, you will come to a
screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.
The first option, to setup Windows is the one you want and requires you
to
press enter. When asked, press F8 to accept the end user agreement.
Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.
--
Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org:
http://www.dts-l.org/
1. I have Trend Micro PC-Cillin 2005 with the latest patterns
2. I downloaded Ad Aware and it only found a few minor problems which
are
now fixed
3. I changed the automatic restart button but it still only exits the
application, no blue screen
4. I attempted the application check but I get the message "Setup
cannot
continue because the version of Windows on your computer is newer than
the
version on the CD." whether I use the Windows CD or the internet
download.
I
assume this has something to do with Service Pack 2.
5. I have installed the latest drivers for the system (except BIOS) and
peripherals
I still get the same problem as before.
:
First, be sure your antivirus software has the latest definitions and
run
a
virus scan.
Also, download, install and run Ad Aware:
www.lavasoftusa.com
If your system is clear of viruses and any malware, open Control
Panel,
open
System, go to
the Advanced tab, click Settings under Startup and Recovery, remove
the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.
Assuming you have an XP CD and not a recovery CD, place the XP CD in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.
Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system. No
not
use
Windows Update for this, go to the device manufacturer's web sites and
if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org:
http://www.dts-l.org/
When accessing the control panel and clicking an icon such as the
printer,
system or even changing from classic view to category view I will
usually
(but not always) get an error report. This will sometimes happen
when I
try
to access "explore" by right clicking on the START button. This has
been
happening since the compeuer was new (about 2 years). The Dr Watson
file
contains lines such as Application exception occurred:
App: C:\WINDOWS\Explorer.EXE (pid=1892)
When: 4/03/2005 @ 16:32:27.578
Exception number: c0000005 (access violation)
*----> System Information <----*
Computer Name: PETER
User Name: Peter1
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 8 Stepping 1
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Uniprocessor Free
and
*** ERROR: Symbol file could not be found. Defaulted to export
symbols
for
C:\WINDOWS\system32\ntdll.dll -
There are lots of these error messages. There are also fault
messages
such
as
FAULT ->76991716 8b31 mov esi,[ecx]
ds:0023:000401f8=????????
Is anyone able to help?
