Outlook Connector crashes Outlook 2003 on exit


P

Pieter

After installing Outlook Connector, Outlook 2003 keeps crashing on exit.
Is there some way to fix this?

Here is the stack trace:
(21c.1478): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=002409b8 ebx=00000000 ecx=feeefeee edx=00000000 esi=0318d6cc
edi=00000000
eip=0312a91f esp=0013f92c ebp=0013f934 iopl=0 nv up ei ng nz na pe
nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
efl=00010282
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
D:\Program Files\Microsoft Office Outlook Connector\msidcrl.dll -
msidcrl!Ordinal32+0x2a91f:
0312a91f 8b11 mov edx,[ecx]
ds:0023:feeefeee=????????
0:000> .dump /ma e:\staging\dump\OutlookConnector.dmp
Creating e:\staging\dump\OutlookConnector.dmp - mini user dump
GenWriteHandleOperations.Start(0x21c) failed, 0x80070057
Dump successfully written
0:000> !analyze -v
*******************************************************************************
*
*
* Exception Analysis
*
*
*
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for
D:\WINDOWS\system32\IEFRAME.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
D:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSNCON32.DLL -
*** ERROR: Module load completed but symbols could not be loaded for
outlook.exe

FAULTING_IP:
msidcrl!Ordinal32+2a91f
0312a91f 8b11 mov edx,[ecx]

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
ExceptionAddress: 0312a91f (msidcrl!Ordinal32+0x0002a91f)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: feeefeee
Attempt to read from address feeefeee

FAULTING_THREAD: 00001478

DEFAULT_BUCKET_ID: APPLICATION_FAULT

PROCESS_NAME: outlook.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced
memory at "0x%08lx". The memory could not be "%s".

READ_ADDRESS: feeefeee

BUGCHECK_STR: ACCESS_VIOLATION

LAST_CONTROL_TRANSFER: from 0312aad9 to 0312a91f

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be
wrong.
0013f934 0312aad9 00000000 0013fa88 03173aab msidcrl!Ordinal32+0x2a91f
0013f940 03173aab 00000000 00000000 0318e048 msidcrl!Ordinal32+0x2aad9
0013fa88 03157e7e 6423c450 00000000 00000001
msidcrl!VerifyCertificate+0x41f4b
0013fbc0 0312b8c8 6423c450 00000000 00000001
msidcrl!VerifyCertificate+0x2631e
0013fd0c 641964df 64140041 00000000 64140b5c msidcrl!Uninitialize+0x88
0013fd28 6414c4b6 64100000 00000000 00000001
MSNCON32!DllUnregisterServer+0x558c5
0013fd48 7c9011a7 64100000 00000000 00000001
MSNCON32!DllUnregisterServer+0xb89c
0013fd68 7c923f31 6414c464 64100000 00000000 ntdll!LdrpCallInitRoutine+0x14
0013fdec 7c81c9fe 7c80b6a1 00000001 00000000 ntdll!LdrShutdownProcess+0x14f
0013fee0 7c81ca76 00000000 77e8f3b0 ffffffff kernel32!_ExitProcess+0x42
0013fef4 77c39d45 00000000 0013ff10 77c39e78 kernel32!ExitProcess+0x14
0013ff00 77c39e78 00000000 00000000 0013ff24 MSVCRT!__crtExitProcess+0x32
0013ff10 77c39e90 00000000 00000000 00000000 MSVCRT!_cinit+0xee
0013ff24 300012ea 00000000 00090000 7c90ee18 MSVCRT!exit+0x12
0013ffc0 7c816fd7 00090000 7c90ee18 7ffde000 outlook+0x12ea
0013fff0 00000000 3000106c 00000000 78746341 kernel32!BaseProcessStart+0x23


FOLLOWUP_IP:
msidcrl!Ordinal32+2a91f
0312a91f 8b11 mov edx,[ecx]

FAULTING_SOURCE_CODE:


SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: msidcrl!Ordinal32+2a91f

MODULE_NAME: msidcrl

IMAGE_NAME: msidcrl.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 43472d6c

STACK_COMMAND: ~0s ; kb

FAILURE_BUCKET_ID: ACCESS_VIOLATION_msidcrl!Ordinal32+2a91f

BUCKET_ID: ACCESS_VIOLATION_msidcrl!Ordinal32+2a91f

Followup: MachineOwner
 
Ad

Advertisements

P

Pieter

Anybody?

Pieter said:
After installing Outlook Connector, Outlook 2003 keeps crashing on exit.
Is there some way to fix this?

Here is the stack trace:
(21c.1478): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=002409b8 ebx=00000000 ecx=feeefeee edx=00000000 esi=0318d6cc
edi=00000000
eip=0312a91f esp=0013f92c ebp=0013f934 iopl=0 nv up ei ng nz na pe
nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010282
*** ERROR: Symbol file could not be found. Defaulted to export symbols
for D:\Program Files\Microsoft Office Outlook Connector\msidcrl.dll -
msidcrl!Ordinal32+0x2a91f:
0312a91f 8b11 mov edx,[ecx] ds:0023:feeefeee=????????
0:000> .dump /ma e:\staging\dump\OutlookConnector.dmp
Creating e:\staging\dump\OutlookConnector.dmp - mini user dump
GenWriteHandleOperations.Start(0x21c) failed, 0x80070057
Dump successfully written
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols
for D:\WINDOWS\system32\IEFRAME.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols
for D:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSNCON32.DLL -
*** ERROR: Module load completed but symbols could not be loaded for
outlook.exe

FAULTING_IP:
msidcrl!Ordinal32+2a91f
0312a91f 8b11 mov edx,[ecx]

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
ExceptionAddress: 0312a91f (msidcrl!Ordinal32+0x0002a91f)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: feeefeee
Attempt to read from address feeefeee

FAULTING_THREAD: 00001478

DEFAULT_BUCKET_ID: APPLICATION_FAULT

PROCESS_NAME: outlook.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

READ_ADDRESS: feeefeee

BUGCHECK_STR: ACCESS_VIOLATION

LAST_CONTROL_TRANSFER: from 0312aad9 to 0312a91f

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be
wrong.
0013f934 0312aad9 00000000 0013fa88 03173aab msidcrl!Ordinal32+0x2a91f
0013f940 03173aab 00000000 00000000 0318e048 msidcrl!Ordinal32+0x2aad9
0013fa88 03157e7e 6423c450 00000000 00000001
msidcrl!VerifyCertificate+0x41f4b
0013fbc0 0312b8c8 6423c450 00000000 00000001
msidcrl!VerifyCertificate+0x2631e
0013fd0c 641964df 64140041 00000000 64140b5c msidcrl!Uninitialize+0x88
0013fd28 6414c4b6 64100000 00000000 00000001
MSNCON32!DllUnregisterServer+0x558c5
0013fd48 7c9011a7 64100000 00000000 00000001
MSNCON32!DllUnregisterServer+0xb89c
0013fd68 7c923f31 6414c464 64100000 00000000
ntdll!LdrpCallInitRoutine+0x14
0013fdec 7c81c9fe 7c80b6a1 00000001 00000000
ntdll!LdrShutdownProcess+0x14f
0013fee0 7c81ca76 00000000 77e8f3b0 ffffffff kernel32!_ExitProcess+0x42
0013fef4 77c39d45 00000000 0013ff10 77c39e78 kernel32!ExitProcess+0x14
0013ff00 77c39e78 00000000 00000000 0013ff24 MSVCRT!__crtExitProcess+0x32
0013ff10 77c39e90 00000000 00000000 00000000 MSVCRT!_cinit+0xee
0013ff24 300012ea 00000000 00090000 7c90ee18 MSVCRT!exit+0x12
0013ffc0 7c816fd7 00090000 7c90ee18 7ffde000 outlook+0x12ea
0013fff0 00000000 3000106c 00000000 78746341
kernel32!BaseProcessStart+0x23


FOLLOWUP_IP:
msidcrl!Ordinal32+2a91f
0312a91f 8b11 mov edx,[ecx]

FAULTING_SOURCE_CODE:


SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: msidcrl!Ordinal32+2a91f

MODULE_NAME: msidcrl

IMAGE_NAME: msidcrl.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 43472d6c

STACK_COMMAND: ~0s ; kb

FAILURE_BUCKET_ID: ACCESS_VIOLATION_msidcrl!Ordinal32+2a91f

BUCKET_ID: ACCESS_VIOLATION_msidcrl!Ordinal32+2a91f

Followup: MachineOwner
---------


Regards
Pieter
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top