IE6 crash with SUN JVM

[Guest]

Hi, IE crashed with

1. IE6 SP1 + SUN JVM + WIN2003 SP1
2. The web page includes Javascript and applet.
3. Crash happened when switch between two pages frequently

following is the dump ... Anyone can give me some suggestions according to
the dump? Thanks in advance.

---------------------------------------------
Executable search path is:
..........................................................................................
(1c7c.1cb4): Access violation - code c0000005 (!!! second chance !!!)
eax=00000000 ebx=01e21240 ecx=01e07910 edx=7d0f3028 esi=00000000 edi=7d0efd3c
eip=77bc6f76 esp=0013e580 ebp=0013e59c iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
msvcrt.dll -
msvcrt!purecall+0xb:
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
ntdll.dll -
77bc6f76 ff3500000000 push dword ptr [00000000] ds:0023:00000000=????????
0:000> kb
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be
wrong.
0013e59c 7d1ace4a 7d0f31d8 7d0f3028 0013e5b0 msvcrt!purecall+0xb
0013e5b4 7d1b5ae0 01e072f0 0013e63c 7d1b7482 mshtml!DllGetClassObject+0x624b6
0013e5c0 7d1b7482 01e21240 00000000 01e072f0 mshtml!DllGetClassObject+0x6b14c
0013e63c 7d1b78ef 00000001 00000000 01e072f0 mshtml!DllGetClassObject+0x6caee
0013e65c 7d1b6ceb 01e072f0 01e07910 7d1b6dfd mshtml!DllGetClassObject+0x6cf5b
0013e674 7d1915f7 00000001 7d19162a 00000000 mshtml!DllGetClassObject+0x6c357
0013e68c 7d190d9e 01e07910 01e072f0 01de2710 mshtml!DllGetClassObject+0x46c63
0013e6a0 7d190ddf 01e07910 0013e700 7d1671ad mshtml!DllGetClassObject+0x4640a
0013e6ac 7d1671ad 01e07910 01e13cf0 0019b938 mshtml!DllGetClassObject+0x4644b
0013e700 7d1b9b70 01e13c30 01e20940 01de3ec0 mshtml!DllGetClassObject+0x1c819
0013e754 7d35b4b4 00000000 01de2710 00000001 mshtml!DllGetClassObject+0x6f1dc
0013e784 7d1edcde 0000fde9 6cce2250 01e20a10
mshtml!com_ms_osp_ospmrshl_releaseByValExternal+0x854da
00000000 00000000 00000000 00000000 00000000 mshtml!DllCanUnloadNow+0x1dcab

 

[Robert Aldwinckle]

....

following is the dump ... Anyone can give me some suggestions according to
the dump? Thanks in advance. ....
eip=77bc6f76

Find out what module is loaded at 77BC0000.
Use the module map at the start of the dump.

If it is msvcrt.dll that would mean that it is not in its preferred location
(at least on my XPsp2, where, according to DependencyWalker
it would be loaded at 77C10000.)

In any case whatever the name of the crashing module is find out its
properties, e.g. version, size, and modified date.


Did you install any third-party programs recently?
msvcrt.dll is one which might be installed and regressed
by poorly designed install programs in order to let
the program they are installing work correctly in all cases
without having to make assumptions about the user's
environment. Unfortunately letting them do that causes
what is known as DLL Hell.


HTH

Robert Aldwinckle
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