Contacts don't appear right in Outlook Address Book

[Michael Bentfeld]

Hello,

I have a problem with a client who has her Contacts set up
as an Outlook Address Book. In the Contacts folder, the
entries are filed by company name, then by the person's
name (using the File As option). When the Contacts were
made into an Outlook Address Book, she set it up to show
the addresses in the same order. However, when she goes
to open up the address book (either when composing an e-
mail message or on its own), the entries are listed by the
names of the people in the contacts, not by the company
names as they're listed in the Contacts folder. Why would
this be happening? Is there a way to solve this? Any
suggestions would be appreciated. Thanks.

 

[Russ Valentine [MVP-Outlook]]

Are you certain the OAB is configured to sort by the File As... field? Have
you examined these File As fields to see what they actually contain?

 

[Michael Bentfeld]

Yes, I am certain. I checked that possibility before I
posted my first message. The File As fields have the
correct information.

-----Original Message-----
Are you certain the OAB is configured to sort by the File As... field? Have
you examined these File As fields to see what they actually contain?
--
Russ Valentine
[MVP-Outlook]

Hello,

I have a problem with a client who has her Contacts set up
as an Outlook Address Book. In the Contacts folder, the
entries are filed by company name, then by the person's
name (using the File As option). When the Contacts were
made into an Outlook Address Book, she set it up to show
the addresses in the same order. However, when she goes
to open up the address book (either when composing an e-
mail message or on its own), the entries are listed by the
names of the people in the contacts, not by the company
names as they're listed in the Contacts folder. Why would
this be happening? Is there a way to solve this? Any
suggestions would be appreciated. Thanks.

.

 

[Russ Valentine [MVP-Outlook]]

Then explain what you mean by "In the Contacts folder, the
entries are filed by company name, then by the person's
name (using the File As option)."
You're saying that the File As Field is in the format "(Company Name), Last,
First" in the Contacts Folder but not the Address Book? I can't repro that.
If you're looking at the right Contacts Folder the File As field in the
Contacts Folder will be what shows in the Name field in the Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]

Yes, I am certain. I checked that possibility before I
posted my first message. The File As fields have the
correct information.

-----Original Message-----
Are you certain the OAB is configured to sort by the File As... field? Have
you examined these File As fields to see what they actually contain?
--
Russ Valentine
[MVP-Outlook]

Hello,

I have a problem with a client who has her Contacts set up
as an Outlook Address Book. In the Contacts folder, the
entries are filed by company name, then by the person's
name (using the File As option). When the Contacts were
made into an Outlook Address Book, she set it up to show
the addresses in the same order. However, when she goes
to open up the address book (either when composing an e-
mail message or on its own), the entries are listed by the
names of the people in the contacts, not by the company
names as they're listed in the Contacts folder. Why would
this be happening? Is there a way to solve this? Any
suggestions would be appreciated. Thanks.

.