Outlook 2002 - Contacts don't display in address book

[lduffie]

I moved Outlook to a new computer and everything seems to be working except
when I send an email and try to select an address from the Address
book...there are no addresses in any of the address books displayed. However,
my Contacts are somewhere because when I click on Contacts on the shortcut
bar, there they are!

The error message I get is: The address book could not be displayed. The
Contacts folder associated with this address list could not be opened; it may
have been moved or deleted or you do not have permissions.

I've looked around in Help, but found none. Any ideas?

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

How many email accounts are in your main Outlook profile?
http://forums.slipstick.com/showthread.php?t=36602

 

[lduffie]

Thanks Diane! The box was, indeed, not checked. I figured it was something
simple!

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

How many email accounts are in your main Outlook profile?
http://forums.slipstick.com/showthread.php?t=36602

I moved Outlook to a new computer and everything seems to be working
except
when I send an email and try to select an address from the Address
book...there are no addresses in any of the address books displayed.
However,
my Contacts are somewhere because when I click on Contacts on the shortcut
bar, there they are!

The error message I get is: The address book could not be displayed. The
Contacts folder associated with this address list could not be opened; it
may
have been moved or deleted or you do not have permissions.

I've looked around in Help, but found none. Any ideas?