Consider BIOS Upgrade

[RN1]

I added a new BlueTooth USB Dongle to my WinXP Pro PC. The necessary
drivers were also installed successfully. While the dongle is
connected to my mobile phone (Motorola A1200), if I want to have a
look at the connection status in the BlueTooth software that
accompanied the dongle, WinXP crashes. I can't recollect the exact
error message but it relates to the page file. The error message also
shows a possible solution to overcome this error (blue background with
white foreground).

When I restart WinXP, WinXP generates an error report. After sending
the error, IE opens up the following URL

http://wer.microsoft.com/responses/....2.0?SGD=47935a8b-2704-4ef1-b8fc-9c6e58b12f1e

which says "Consider BIOS upgrade". I am not sure if the above URL
would open or not; so am reproducing the content of the page here.

=========================================
Microsoft is unable to determine the exact cause of this error.
However, this problem was most likely caused by an error in your
computer's random access memory (RAM). RAM is the main internal
storage area the computer uses to run programs and store data.

During the crash analysis, we noticed the basic input/output (BIOS)
system version on this computer does not match the specifications for
the central processing unit (CPU), also known as a processor, that is
installed on your computer. This can occur when a newer processor is
installed on an older system board or older BIOS. Using a BIOS that
does not support the installed processor can result in Windows system
crashes.
===========================================

Any idea what could be going wrong?

Please note that this problem has crept up only after I started using
the BT USB dongle. Also please note that the USB dongle is BlueTooth
v1.1 & v1.2 compliant. Neither I have made any changes in the BIOS
manually nor have I changed the RAM chips (256*2=512MB) or the
processor (Intel 2.8GHz). My PC is also updated with SP2.

 

[Detlev Dreyer]

Microsoft is unable to determine the exact cause of this error.
However, this problem was most likely caused by an error in your
computer's random access memory (RAM). RAM is the main internal
storage area the computer uses to run programs and store data.

Why don't you check your RAM. "Windows Memory Diagnostic"
http://oca.microsoft.com/en/windiag.asp

Note, however, that a hardware test only gives you 100% security rather
than any test software.

During the crash analysis, we noticed the basic input/output (BIOS)
system version on this computer does not match the specifications for
the central processing unit (CPU), also known as a processor, that is
installed on your computer. This can occur when a newer processor is
installed on an older system board or older BIOS. Using a BIOS that
does not support the installed processor can result in Windows system
crashes.
===========================================

Any idea what could be going wrong?

Please note that this problem has crept up only after I started using
the BT USB dongle.

This doesn't matter. Due to the crash you've sent your system information
to Microsoft and according to their database, there is a BIOS mismatch.

Neither I have made any changes in the BIOS manually

Well, the manufacturer may have failed to update the BIOS prior to the
delivery. I have performed several BIOS updates and one of them stopped
after 75% of completion. That system was hanging at the BIOS logo screen
after reboot, no way to enter even the BIOS setup. Therefore, updating
the BIOS is *not* a walk in the park. Run the memory test first.

 

[M.I.5¾]

I added a new BlueTooth USB Dongle to my WinXP Pro PC. The necessary
drivers were also installed successfully. While the dongle is
connected to my mobile phone (Motorola A1200), if I want to have a
look at the connection status in the BlueTooth software that
accompanied the dongle, WinXP crashes. I can't recollect the exact
error message but it relates to the page file. The error message also
shows a possible solution to overcome this error (blue background with
white foreground).

When I restart WinXP, WinXP generates an error report. After sending
the error, IE opens up the following URL

http://wer.microsoft.com/responses/....2.0?SGD=47935a8b-2704-4ef1-b8fc-9c6e58b12f1e

which says "Consider BIOS upgrade". I am not sure if the above URL
would open or not; so am reproducing the content of the page here.

=========================================
Microsoft is unable to determine the exact cause of this error.
However, this problem was most likely caused by an error in your
computer's random access memory (RAM). RAM is the main internal
storage area the computer uses to run programs and store data.

During the crash analysis, we noticed the basic input/output (BIOS)
system version on this computer does not match the specifications for
the central processing unit (CPU), also known as a processor, that is
installed on your computer. This can occur when a newer processor is
installed on an older system board or older BIOS. Using a BIOS that
does not support the installed processor can result in Windows system
crashes.
===========================================

Any idea what could be going wrong?

Please note that this problem has crept up only after I started using
the BT USB dongle. Also please note that the USB dongle is BlueTooth
v1.1 & v1.2 compliant. Neither I have made any changes in the BIOS
manually nor have I changed the RAM chips (256*2=512MB) or the
processor (Intel 2.8GHz). My PC is also updated with SP2.

A visit to your motherboard manufacturer's web site sounds like a good idea.
You should be able to find the BIOS update images. These should be
presented with an update history of the issues addressed by each update.
See if one of them mentions support for your processor. It frequently
occurs that although the motherboard supports various processors, it hasn't
in fact been tested with the faster ones because they weren't available when
the motherboard was made.

I had a similar isue when I fitted my machine with 400 Mhz RAM, which it was
supposed to support. When such memory was fitted, the machine would rarely
fully boot and if it did succeed, it would freeze very shortly afterwards.
Manually setting the memory speed to 366 MHz solved the problem. Although I
didn't have the benefit of microsoft's diagnosis, a BIOS upgrade allowed the
memory to run at 400 MHz without problem.

 

[Bob Harris]

If the PC works OK, and other USB devices function, the its USB setup at
thre BIOS level is likely OK.

I would suspect something more at the XP level, such as needing new drivers
for the bluetooth device. Although XP has a large driver data base, it is
neither complete nor perfect. Also, remember that bluetooth is a bit more
modern that the original verison of XP.

Try using XP update, with the bluetooth attached. Maybe Microsoft has a
newer driver.

Try checking the manufacture's website for drivers, or related software for
the device.

Try a web search on "XP bluetooth problem" or similar. A quick search
turned up many hits, including this article by Microsoft that would never
have been written if bluetooth really plugged and played well with XP:

http://support.microsoft.com/kb/883258

Here are some others that might be useful. Apparently as a first step you
need to have SP-2 for XP installed:

http://forums.mobileburn.com/showthread.php?t=10045

http://blogs.msdn.com/andypennell/archive/2004/02/17/75276.aspx

Try a search for new drivers, hoping to find that one exists for your
bluetooth:

http://driveragent.com/?PHPSESSID=2kntq1m1ej3hmp3co2of6m3u60