Configuring Fax Service on Gateway 450 Laptop

[Sideshow Bob]

I can't seem to get anywhere with Gateway tech support with this problem so
I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
Professional w/ SP1. I want to set up the fax service so I can send faxes
from Word. I have gone to the Add/Remove Windows Components area in Control
Panel, checked the Fax Services box, and installed from the CD. After it
finishes there is no "Fax" icon in the Printers and Faxes folder, and no
shortcuts in the Programs\Accessories\Communications\Fax folder on the start
menu. If I go directly through Windows Explorer to Windows\System32 the
needed files seem to be there but if I click on fxclnt.exe (Fax Console), it
tells me "No Fax Printer Installed". Click on fxssend.exe and an error
prompt pops up with "To send a fax you must have a fax printer installed".
The Configuration Wizard in Console does not start. What should I try next?
Thanks in advance.

 

[Russ Valentine [MVP-Outlook]]

Which analog fax modem are you using?

 

[Sideshow Bob]

Which analog fax modem are you using?

It's listed as a GTW V.92 Voicemodem. I should add that as a test I hooked
up an external Compaq USB Fax/Modem and attempted another Fax Services
install. No difference.

Russ Valentine
[MVP-Outlook]

I can't seem to get anywhere with Gateway tech support with this problem so
I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
Professional w/ SP1. I want to set up the fax service so I can send faxes
from Word. I have gone to the Add/Remove Windows Components area in Control
Panel, checked the Fax Services box, and installed from the CD. After it
finishes there is no "Fax" icon in the Printers and Faxes folder, and no
shortcuts in the Programs\Accessories\Communications\Fax folder on the start
menu. If I go directly through Windows Explorer to Windows\System32 the
needed files seem to be there but if I click on fxclnt.exe (Fax

Console),

it
tells me "No Fax Printer Installed". Click on fxssend.exe and an error
prompt pops up with "To send a fax you must have a fax printer installed".
The Configuration Wizard in Console does not start. What should I try next?
Thanks in advance.

 

[Russ Valentine [MVP-Outlook]]

Check to make sure it is on the Windows XP HCL list.
See if your faxsetup.log provides any clues.
--
Russ Valentine
[MVP-Outlook]

Which analog fax modem are you using?

It's listed as a GTW V.92 Voicemodem. I should add that as a test I hooked
up an external Compaq USB Fax/Modem and attempted another Fax Services
install. No difference.

Russ Valentine
[MVP-Outlook]

I can't seem to get anywhere with Gateway tech support with this

problem
so

I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
Professional w/ SP1. I want to set up the fax service so I can send faxes
from Word. I have gone to the Add/Remove Windows Components area in Control
Panel, checked the Fax Services box, and installed from the CD. After it
finishes there is no "Fax" icon in the Printers and Faxes folder, and no
shortcuts in the Programs\Accessories\Communications\Fax folder on the start
menu. If I go directly through Windows Explorer to Windows\System32 the
needed files seem to be there but if I click on fxclnt.exe (Fax

Console),

it
tells me "No Fax Printer Installed". Click on fxssend.exe and an error
prompt pops up with "To send a fax you must have a fax printer installed".
The Configuration Wizard in Console does not start. What should I try next?
Thanks in advance.

 

[Wislu Plethora]

-----Original Message-----
I can't seem to get anywhere with Gateway tech support with this problem so
I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
Professional w/ SP1. I want to set up the fax service so I can send faxes
from Word. I have gone to the Add/Remove Windows Components area in Control
Panel, checked the Fax Services box, and installed from the CD. After it
finishes there is no "Fax" icon in the Printers and Faxes folder, and no
shortcuts in the Programs\Accessories\Communications\Fax folder on the start
menu. If I go directly through Windows Explorer to Windows\System32 the
needed files seem to be there but if I click on fxclnt.exe (Fax Console), it
tells me "No Fax Printer Installed". Click on fxssend.exe and an error
prompt pops up with "To send a fax you must have a fax printer installed".
The Configuration Wizard in Console does not start. What should I try next?
Thanks in advance.

Have you installed a fax printer? When in Word,
for example, and you select print, does the fax service
show as an installed printer?

 

[Sideshow Bob]

Have you installed a fax printer? When in Word,
for example, and you select print, does the fax service
show as an installed printer?

No. That's just it, there is no "Fax" icon in the Printers and Faxes folder
despite repeated attempts at installing.

 

[Sideshow Bob]

Check to make sure it is on the Windows XP HCL list.
See if your faxsetup.log provides any clues.

A sticker right below the keyboard says "Designed for Microsoft Windows XP".
The modem is integrated into the motherboard.

--
Russ Valentine
[MVP-Outlook]

Which analog fax modem are you using?

It's listed as a GTW V.92 Voicemodem. I should add that as a test I hooked
up an external Compaq USB Fax/Modem and attempted another Fax Services
install. No difference.

Russ Valentine
[MVP-Outlook]
I can't seem to get anywhere with Gateway tech support with this problem
so
I thought I'd try here. I have a Gateway 450 Laptop running Windows XP
Professional w/ SP1. I want to set up the fax service so I can send faxes
from Word. I have gone to the Add/Remove Windows Components area in
Control
Panel, checked the Fax Services box, and installed from the CD.

After

it

and

no

 

[Russ Valentine [MVP-Outlook]]

That sticker means nothing as far as your modem is concerned. Check the HCL
list on Microsoft's site.
--
Russ Valentine
[MVP-Outlook]

Check to make sure it is on the Windows XP HCL list.
See if your faxsetup.log provides any clues.

A sticker right below the keyboard says "Designed for Microsoft Windows XP".
The modem is integrated into the motherboard.

--
Russ Valentine
[MVP-Outlook]

Which analog fax modem are you using?

It's listed as a GTW V.92 Voicemodem. I should add that as a test I hooked
up an external Compaq USB Fax/Modem and attempted another Fax Services
install. No difference.



Russ Valentine
[MVP-Outlook]
I can't seem to get anywhere with Gateway tech support with this problem
so
I thought I'd try here. I have a Gateway 450 Laptop running

Windows

XP After and Windows\System32
the

 

[Sideshow Bob]

That sticker means nothing as far as your modem is concerned. Check the HCL
list on Microsoft's site.

Okay, I did. It's listed as Broadcom Corporation GTW V.92 Voicemodem Release
3.3.24 [MDC] compatible with Windows 2000. In the driver property sheet,
file version is 3.3.24 01/30/2002. Digital signer is Microsoft Windows
Hardware Compatibility.

--
Russ Valentine
[MVP-Outlook]

Check to make sure it is on the Windows XP HCL list.
See if your faxsetup.log provides any clues.

A sticker right below the keyboard says "Designed for Microsoft Windows XP".
The modem is integrated into the motherboard.

--
Russ Valentine
[MVP-Outlook]
Which analog fax modem are you using?

It's listed as a GTW V.92 Voicemodem. I should add that as a test I hooked
up an external Compaq USB Fax/Modem and attempted another Fax Services
install. No difference.



Russ Valentine
[MVP-Outlook]
I can't seem to get anywhere with Gateway tech support with this
problem
so
I thought I'd try here. I have a Gateway 450 Laptop running

Windows

XP
Professional w/ SP1. I want to set up the fax service so I can send
faxes
from Word. I have gone to the Add/Remove Windows Components area in
Control
Panel, checked the Fax Services box, and installed from the CD. After
it
finishes there is no "Fax" icon in the Printers and Faxes

folder,
and

no
shortcuts in the Programs\Accessories\Communications\Fax folder

on
the

start
menu. If I go directly through Windows Explorer to Windows\System32
the
needed files seem to be there but if I click on fxclnt.exe (Fax
Console),
it
tells me "No Fax Printer Installed". Click on fxssend.exe and an error
prompt pops up with "To send a fax you must have a fax printer
installed".
The Configuration Wizard in Console does not start. What should

I
try

next?
Thanks in advance.

 

[Russ Valentine [MVP-Outlook]]

OK. But we're talking about Windows XP here, right?
--
Russ Valentine
[MVP-Outlook]

That sticker means nothing as far as your modem is concerned. Check the HCL
list on Microsoft's site.

Okay, I did. It's listed as Broadcom Corporation GTW V.92 Voicemodem Release
3.3.24 [MDC] compatible with Windows 2000. In the driver property sheet,
file version is 3.3.24 01/30/2002. Digital signer is Microsoft Windows
Hardware Compatibility.

--
Russ Valentine
[MVP-Outlook]

Check to make sure it is on the Windows XP HCL list.
See if your faxsetup.log provides any clues.

A sticker right below the keyboard says "Designed for Microsoft

Windows
XP".

The modem is integrated into the motherboard.

--
Russ Valentine
[MVP-Outlook]
Which analog fax modem are you using?

It's listed as a GTW V.92 Voicemodem. I should add that as a test I
hooked
up an external Compaq USB Fax/Modem and attempted another Fax Services
install. No difference.



Russ Valentine
[MVP-Outlook]
message
I can't seem to get anywhere with Gateway tech support with this
problem
so
I thought I'd try here. I have a Gateway 450 Laptop running Windows
XP
Professional w/ SP1. I want to set up the fax service so I can send
faxes
from Word. I have gone to the Add/Remove Windows Components

area
in

Control
Panel, checked the Fax Services box, and installed from the CD.
After
it
finishes there is no "Fax" icon in the Printers and Faxes folder,
and
no
shortcuts in the Programs\Accessories\Communications\Fax

folder

on

should

I

 

[Sideshow Bob]

OK. But we're talking about Windows XP here, right?

Yes, we are. Anyway, I've finally figured it out. It turns out I didn't have
permission. I went into Administrative Tools\Local Security Policy\Local
Policies\User Rights Assignment and gave myself permission to install
programs. Rebooted, went to setup faxing in the Printers and Faxes folder
and it installed just like it's supposed to. I now have a "Fax" icon in the
folder. Thanks for the assist.

--
Russ Valentine
[MVP-Outlook]

That sticker means nothing as far as your modem is concerned. Check

the
HCL

list on Microsoft's site.

Okay, I did. It's listed as Broadcom Corporation GTW V.92 Voicemodem Release
3.3.24 [MDC] compatible with Windows 2000. In the driver property sheet,
file version is 3.3.24 01/30/2002. Digital signer is Microsoft Windows
Hardware Compatibility.

--
Russ Valentine
[MVP-Outlook]

Check to make sure it is on the Windows XP HCL list.
See if your faxsetup.log provides any clues.

A sticker right below the keyboard says "Designed for Microsoft Windows
XP".
The modem is integrated into the motherboard.

--
Russ Valentine
[MVP-Outlook]
Which analog fax modem are you using?

It's listed as a GTW V.92 Voicemodem. I should add that as a

test

I

hooked
up an external Compaq USB Fax/Modem and attempted another Fax Services
install. No difference.



Russ Valentine
[MVP-Outlook]
message
I can't seem to get anywhere with Gateway tech support with this
problem
so
I thought I'd try here. I have a Gateway 450 Laptop running
Windows
XP
Professional w/ SP1. I want to set up the fax service so I can
send
faxes
from Word. I have gone to the Add/Remove Windows Components area
in
Control
Panel, checked the Fax Services box, and installed from the CD.
After
it
finishes there is no "Fax" icon in the Printers and Faxes folder,
and
no
shortcuts in the Programs\Accessories\Communications\Fax

folder

on
the
start
menu. If I go directly through Windows Explorer to
Windows\System32
the
needed files seem to be there but if I click on fxclnt.exe (Fax
Console),
it
tells me "No Fax Printer Installed". Click on fxssend.exe

and

an should