Computer restart when trying to get connected to the internet

[Guest]

Hi everyone

Lately computer restart when trying to get connected to the internet.I use
a dial up connection.It restart when it's verifying username and password to
get connected to the internet.I get this error and i would very much
appreciate if someone can tell me what this error relate to whether it's the
modem driver or other application.I tried to search in google for this error
code and i didn't find anything that can help me.Only this happens when i'm
trying to get connected to the internet,otherwise the computer is ok.I
scanned it and it's virus,spyware,malware free.I use windows xp professional
edition.The modem is NetoDragon 56k voice modem.Thanks in advance.

Event ID:1003
Category:102
error code 000000d1, parameter1 fbfdf3f1, parameter2 00000002, parameter3
00000001, parameter4 ec7202d5

 

[Brian A.]

Try updating your modem with updated files from the manufacturer, if no joy:

Click Start > Run, type in: eventvwr.msc and press enter.
If a link to a possible solution is present in the error window, click it ot go
to the page.
If one isn't available, please post the error and description.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

Hi Brian

I did as you told me and i clicked on the link available in the event
viewer but i didn't find any solution to my problem.Their was one article
that mentioned a similar problem but didn't mention how to solve it.It's
KB870896.I tried to find an update to the dial up modem i have but i couldn't
find anything.It's NetoDragon 56k voice modem.I only want to know if the
problem is related to the modem i can get another one if that will solve the
problem.I will write you the error i get everytime this happens.I would very
much appreciate if you can think of sth that could help me solve this problem.

Source:System Error Category: {102}
Type:Error Event ID:1003
User:N/A
Description: Error code 000000d1, parameter1 fbfdf3f1, parameter2 00000002,
parameter3 00000001, parameter4 ec7202d5

0000: 53 79 73 74 65 6d 20 45
0008: 72 72 6f 72 20 20 45 72
0010: 72 6f 72 20 63 6f 64 65
0018: 20 30 30 30 30 30 30 64
0020: 31 20 20 50 61 72 61 6d
0028: 65 74 65 72 73 20 66 62
0030: 66 64 66 33 66 31 2c 20
0038: 30 30 30 30 30 30 30 32
0040: 2c 20 30 30 30 30 30 30
0048: 30 31 2c 20 65 63 37 32
0050: 30 32 64 35

 

[Guest]

Hi Brian

I did as you told me and i clicked on the link available in the event
viewer but i didn't find any solution to my problem.Their was one article
that mentioned a similar problem but didn't mention how to solve it.It's
KB870896.I tried to find an update to the dial up modem i have but i couldn't
find anything.It's NetoDragon 56k voice modem.I only want to know if the
problem is related to the modem i can get another one if that will solve the
problem.I will write you the error i get everytime this happens.I would very
much appreciate if you can think of sth that could help me solve this problem.

Source:System Error Category: {102}
Type:Error Event ID:1003
User:N/A
Description: Error code 000000d1, parameter1 fbfdf3f1, parameter2 00000002,
parameter3 00000001, parameter4 ec7202d5

0000: 53 79 73 74 65 6d 20 45
0008: 72 72 6f 72 20 20 45 72
0010: 72 6f 72 20 63 6f 64 65
0018: 20 30 30 30 30 30 30 64
0020: 31 20 20 50 61 72 61 6d
0028: 65 74 65 72 73 20 66 62
0030: 66 64 66 33 66 31 2c 20
0038: 30 30 30 30 30 30 30 32
0040: 2c 20 30 30 30 30 30 30
0048: 30 31 2c 20 65 63 37 32
0050: 30 32 64 35

 

[Brian A.]

If you have another modem handy, swap it out for the one installed and see if
the issue is resolved.

The problem with eventid 1003 is it has many causes, although I suspect it's
either the modem drivers or software. Try uninstalling/reinstalling the modem
software and/or drivers to see if it resolves the issue.

Reboot to Safe Mode > Device Manager.
Remove any/all modem devices, close out and reboot.
Windows will redetect/reinstall the drivers.
Have the modem install disk on hand in case you are asked for it.

Start > Settings > Control Panel > Add/Remove programs.
Uninstall any modem software.
Reinstall the software.

If you wish to tshoot to find the exact cause, start here:
http://www.eventid.net/display.asp?eventid=1003&source=system+error

Check the link in Details and look for any error code parameter from event
viewer - 000000d1 is listed and more links to tshoot are available.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

Hi Brian

I will do as you told me wish me luck.Thank you so much for your help