computer randomly freezing.

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G

Guest

for several weeks now I have been battling a problem where my computer will
freeze for no apparent reason. The screen will freeze, with no keyboard or
mouse input. ctrl-alt-del will not work. I have to push the reset button on
the computer to get it to reboot. Sometimes there is a click over the
speakers at the time of lockup.

I had experienced the svchost using 100% memory on startup and installed the
fix per the Knowledge Base, that seems to have gone away but I am still
getting the random lock ups. Sometimes it occurs right when windows is
loading the startup programs, some times it occurs after the computer has ran
for 20 minutes, or 2 days.

Sometimes after restarting windows I get a message that Windows has
recovered from a serious error. When I send the error to microsoft it usually
brings up a web page saying the problem appears to be with a device driver,
but gives no other information.

I was able to download and install the debugging tools and view the dumps.
one dump says something about the problems could be with a ntkrnlpa.exe.
another dump said the problem could be with one of the symantec files. Seems
that these dumps are pointing in different directions on each one.

I have disabled the onboard sound card in case it was causing the conflict
but the lockups continue to happen.

Some times IE explorer will lose connection to the internet, however yahoo
messenger will still work with no problem. it seems only web pages are
affected.

I have an AMD 64 bit 2800 processor, with 1 gig memory.
Ga-8kns pro gigabyte mother board with onboard lan and sound.
Gainward geforce 5700 video card.
I am running Win XP pro with Service pack 2.
I am also running the most current version of IE explorer

I can run XP in safe mode forever and it does not lock up. So I don't think
it is failing hardware. I have also booted the machine after using msconfig
to avoid starting any startup programs. I believe it worked for a while and
then eventually locked up again.

I am at wits end and don't know what to try next. I am sure there is more
info that will be needed so ask away and I will respond.

Thanks in advance for your help.
 
Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

How large is your hard disk and how much free space. Right click on
your C drive in Windows and select Properties to get this information.

What is your CPU processor speed? How much RAM memory? Right click on
your My Computer icon on your Desktop and select Properties to get
this information.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to
Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter. Follow this procedure for each
partition in turn.

You mention Norton. What Norton products are installed?

Have you compared the times random freezes occur with scheduled
tasks in Task Scheduler? Do any of the freezes occur after the
computer has been running for sometime?

Can you hear the fan running. Have you opened the computer case
and used a compressed Air Duster to remove dust?

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
jefnert said:
for several weeks now I have been battling a problem where my computer will
freeze for no apparent reason. The screen will freeze, with no keyboard or
mouse input. ctrl-alt-del will not work. I have to push the reset button on
the computer to get it to reboot. Sometimes there is a click over the
speakers at the time of lockup.

I had experienced the svchost using 100% memory on startup and installed the
fix per the Knowledge Base, that seems to have gone away but I am still
getting the random lock ups. Sometimes it occurs right when windows is
loading the startup programs, some times it occurs after the computer has ran
for 20 minutes, or 2 days.

Sometimes after restarting windows I get a message that Windows has
recovered from a serious error. When I send the error to microsoft it usually
brings up a web page saying the problem appears to be with a device driver,
but gives no other information.

I was able to download and install the debugging tools and view the dumps.
one dump says something about the problems could be with a ntkrnlpa.exe.
another dump said the problem could be with one of the symantec files. Seems
that these dumps are pointing in different directions on each one.

I have disabled the onboard sound card in case it was causing the conflict
but the lockups continue to happen.

Some times IE explorer will lose connection to the internet, however yahoo
messenger will still work with no problem. it seems only web pages are
affected.

I have an AMD 64 bit 2800 processor, with 1 gig memory.
Ga-8kns pro gigabyte mother board with onboard lan and sound.
Gainward geforce 5700 video card.
I am running Win XP pro with Service pack 2.
I am also running the most current version of IE explorer

I can run XP in safe mode forever and it does not lock up. So I don't think
it is failing hardware. I have also booted the machine after using msconfig
to avoid starting any startup programs. I believe it worked for a while and
then eventually locked up again.

I am at wits end and don't know what to try next. I am sure there is more
info that will be needed so ask away and I will respond.

Thanks in advance for your help.
Click to expand...

Adding to Gerry advice, try to clean up and see if the performance will
improve a little.
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your computer.
Run disk Clean Up and Defrag in safe mode, then Open run command and type in:
sfc /scannow click [OK]
Note the space between sfc_/
HTH.
nass
 
WHY DOES THIS STUPPID THING WANTS TO REPLY WITH QOUTE? It does not matter
where I click, on REPLY OR THE QOUTE BOX. Try this
www.winpatrol.com
--
THANKS;


nass said:
jefnert said:
for several weeks now I have been battling a problem where my computer will
freeze for no apparent reason. The screen will freeze, with no keyboard or
mouse input. ctrl-alt-del will not work. I have to push the reset button on
the computer to get it to reboot. Sometimes there is a click over the
speakers at the time of lockup.

I had experienced the svchost using 100% memory on startup and installed the
fix per the Knowledge Base, that seems to have gone away but I am still
getting the random lock ups. Sometimes it occurs right when windows is
loading the startup programs, some times it occurs after the computer has ran
for 20 minutes, or 2 days.

Sometimes after restarting windows I get a message that Windows has
recovered from a serious error. When I send the error to microsoft it usually
brings up a web page saying the problem appears to be with a device driver,
but gives no other information.

I was able to download and install the debugging tools and view the dumps.
one dump says something about the problems could be with a ntkrnlpa.exe.
another dump said the problem could be with one of the symantec files. Seems
that these dumps are pointing in different directions on each one.

I have disabled the onboard sound card in case it was causing the conflict
but the lockups continue to happen.

Some times IE explorer will lose connection to the internet, however yahoo
messenger will still work with no problem. it seems only web pages are
affected.

I have an AMD 64 bit 2800 processor, with 1 gig memory.
Ga-8kns pro gigabyte mother board with onboard lan and sound.
Gainward geforce 5700 video card.
I am running Win XP pro with Service pack 2.
I am also running the most current version of IE explorer

I can run XP in safe mode forever and it does not lock up. So I don't think
it is failing hardware. I have also booted the machine after using msconfig
to avoid starting any startup programs. I believe it worked for a while and
then eventually locked up again.

I am at wits end and don't know what to try next. I am sure there is more
info that will be needed so ask away and I will respond.

Thanks in advance for your help.
Click to expand...

Adding to Gerry advice, try to clean up and see if the performance will
improve a little.
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your computer.
Run disk Clean Up and Defrag in safe mode, then Open run command and type in:
sfc /scannow click [OK]
Note the space between sfc_/
HTH.
nass
Click to expand...
 
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