Computer Freezes while surfing


G

Guest

I will be on the net surfing and all of a sudden my computer freezes up. My mouse won't move and none of the keys on the keyboard work. I try to Control/Alt/Delete, but that won't work either. I have to hold down the power button and turn of the computer, and then turn it back on. Does anyone know what might be happening and how to fix the problem?
Thanks!!
 
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D

Daniel Chang [MSFT]

Make sure you have all critical updates installed for your Windows 2000
installation and make sure you've got your latest antivirus
definitions/updates. Also check for updates to the drivers for your network
card (since you've told me this has happened while you're web surfing).

A Denial of Services attack may have the symptoms you're experiencing.

--
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.


: I will be on the net surfing and all of a sudden my computer freezes up.
My mouse won't move and none of the keys on the keyboard work. I try to
Control/Alt/Delete, but that won't work either. I have to hold down the
power button and turn of the computer, and then turn it back on. Does
anyone know what might be happening and how to fix the problem??
: Thanks!!
 
G

Guest

Thanks for your help/suggestion!
I do have my antivirus software updated
I am not on a network - so I'm just using my dial-up connection, so there wouldn't be any drivers to update, would there

As for Microsoft Critical updates - I'm honestly afraid to do that. Everytime I've downloaded a critical update, my computer has crashed. (I've done it at work 3 times, and the network guys fixed it once and I had to get new computers the other 2 times) so as you can imagine, I'd like to avoid any critical updates at all costs. I don't know why my computers crashed after the updates from MS, but... they did. So I'm scared to ever do it again. Any thoughts
Oh, also - someone mentioned to me to check my Event Viewer for error, but... it's not really telling me anything
If I look at System Log, all of the errors list the source as: Server, Dhcp, and Service Control Manager
If I look in the Security Log, there is nothing there. If I check the Application Log, all of the errors list the source as: Norton AntiVirus, Userenv, EventSystem, and a few otheres. Does that tell YOU anything? Because I have no idea what all of it means. There are Warnings listed in each as well. THANKS AGAIN!!!
 
G

Guest

By the way - I have Windows 2000 Professional (incase that makes a difference). :blush:)
 
D

Daniel Chang [MSFT]

The critical updates are recommended since even through a dialup
connections, your machine is vulnerable.

If you encounter problems resulting from a Windows Update, you can contact
Microsoft for support.

please create a support request by visiting the following page:
http://support.microsoft.com/default.aspx?scid=/support/email/windowsupdate/wassist.asp&LN=EN

There are a lot of things that can cause your machine to hang; some of these
are fixed in critical updates and service packs Microsoft releases.

Since this is a home standalone machine, the server and workstation services
should probably be disabled, as these can open your computer to attack from
the Internet while you're dialed up.
--
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.


: Thanks for your help/suggestion!!
: I do have my antivirus software updated.
: I am not on a network - so I'm just using my dial-up connection, so there
wouldn't be any drivers to update, would there?
:
: As for Microsoft Critical updates - I'm honestly afraid to do that.
Everytime I've downloaded a critical update, my computer has crashed. (I've
done it at work 3 times, and the network guys fixed it once and I had to get
new computers the other 2 times) so as you can imagine, I'd like to avoid
any critical updates at all costs. I don't know why my computers crashed
after the updates from MS, but... they did. So I'm scared to ever do it
again. Any thoughts?
: Oh, also - someone mentioned to me to check my Event Viewer for error,
but... it's not really telling me anything.
: If I look at System Log, all of the errors list the source as: Server,
Dhcp, and Service Control Manager.
: If I look in the Security Log, there is nothing there. If I check the
Application Log, all of the errors list the source as: Norton AntiVirus,
Userenv, EventSystem, and a few otheres. Does that tell YOU anything?
Because I have no idea what all of it means. There are Warnings listed in
each as well. THANKS AGAIN!!!
 
G

Guest

Thanks again
The 2 critial updates it's telling me to download are for security

Cumulative Security Update for Internet Explorer 6 SP1 (KB824145
and Security Update for Microsoft Windows (KB828749
Would this fix my issue do you think

You mentioned that I should disable the server and workstation services. How do I do that

There were no driver updates recommended

There were other updates recommended but none of them seem like they would fix my problem
(I've cut and pasted the summaries for you just incase you see something that would help)
Thanks so much for all of your help on this!!!!
Sherr
818043: Recommended Update for Windows 200
This update to internet Protocol Security Clients IPSec and L2TP/IPSec allows IPSec to work across Network Address Translation (NAT) boundaries

Update for Windows 2000 (KB820888
When you restart your computer, you may find that the computer stops responding (hangs) when it tries to mount a volume that is formatted with the NTFS file system.

Update for Jet 4.0 Service Pack 8 (KB829558
Microsoft Jet 4.0 Service Pack 8 (SP8) provides the latest updates to the Jet 4.0 database engine with Windows 2000,

Recommended Update for Windows 2000 (822831
Some driver installation programs don’t work on Windows 2000 (W2K) after you install either Critical Update QFE 813044 or W2K Server SP4. The installation does not succeed and you receive an incorrect error that no drivers are available for the device. The %WINDIR%\Setupapi.log reports there are no compatible drivers for the device. After installation, you may have to restart your computer.

Microsoft Windows Journal Viewer (Windows 2000
This accessory allows people who do not have a computer running Windows XP Tablet PC Edition to view files that were created in Microsoft Windows Journal on a Tablet PC.

Microsoft .NET Framework version 1.
Download size: 23.1 MB, 2 hours 15 minute
The .NET Framework is a feature of Windows. Applications built using the .NET Framework are more reliable and secure. You need to install the .NET Framework only if you have software that requires it. After you install this item, you may have to restart your computer.

Root Certificates Updat
Download size: 189 KB, 1 minut
This item updates the list root certificates on your computer to the latest list that is accepted by Microsoft as part of the Microsoft Root Certificate Program. Adding additional root certificates to your computer enables a greater range of security-enhanced Web browsing, secure e-mail, and secure code delivery applications to work seamlessly. This update includes root certificates from Verisign, Thawte, and Post.Trust in Ireland. Read more..

DirectX 9.0b End-User Runtime
Download size: 293 KB, 2 minute
DirectX 9.0b includes security and performance updates. Download now to get the latest DirectX updates. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed. Read more..

Windows Media Player 9 Series
Download size: 13.3 MB, 1 hour 18 minute
Enjoy fast and flexible music and video playback with Microsoft (r) Windows Media(r) Player 9 Series. Over 120 new features, including Fast Streaming, quicker startup, and smart jukebox features make this the best Player yet. Optimized for Windows XP. After you install this item, you may have to restart your computer. Read more..
 
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D

Daniel Chang [MSFT]

Right click on My Computer and click Manage
Select Services and Applications
Services
Look for Workstation and Server
You can change their startup values to disable from automatic if you're sure
you don't need them.

These are used for file and print sharing (so they may be required if you
connect to your corporate network ... check with your IT helpdesk for
support if you're connecting to a corporate network).

The critical updates are definitely recommended to ensure the identified
security vulnerabilities are addressed.

I would be hesitant to update drivers unless you've noticed a specific
problem that you're trying to fix.

"Recommended updates" are suggested and may add features/functionality to
your system (they are not required).
--
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.


: Thanks again!
: The 2 critial updates it's telling me to download are for security:
:
: Cumulative Security Update for Internet Explorer 6 SP1 (KB824145)
: and Security Update for Microsoft Windows (KB828749)
: Would this fix my issue do you think?
:
: You mentioned that I should disable the server and workstation services.
How do I do that?
:
: There were no driver updates recommended.
:
: There were other updates recommended but none of them seem like they would
fix my problem:
: (I've cut and pasted the summaries for you just incase you see something
that would help).
: Thanks so much for all of your help on this!!!!!
: Sherry
: 818043: Recommended Update for Windows 2000
: This update to internet Protocol Security Clients IPSec and L2TP/IPSec
allows IPSec to work across Network Address Translation (NAT) boundaries.
:
: Update for Windows 2000 (KB820888)
: When you restart your computer, you may find that the computer stops
responding (hangs) when it tries to mount a volume that is formatted with
the NTFS file system.
:
: Update for Jet 4.0 Service Pack 8 (KB829558)
: Microsoft Jet 4.0 Service Pack 8 (SP8) provides the latest updates to the
Jet 4.0 database engine with Windows 2000,
:
: Recommended Update for Windows 2000 (822831)
: Some driver installation programs don't work on Windows 2000 (W2K) after
you install either Critical Update QFE 813044 or W2K Server SP4. The
installation does not succeed and you receive an incorrect error that no
drivers are available for the device. The %WINDIR%\Setupapi.log reports
there are no compatible drivers for the device. After installation, you may
have to restart your computer.
:
: Microsoft Windows Journal Viewer (Windows 2000)
: This accessory allows people who do not have a computer running Windows XP
Tablet PC Edition to view files that were created in Microsoft Windows
Journal on a Tablet PC.
:
: Microsoft .NET Framework version 1.1
: Download size: 23.1 MB, 2 hours 15 minutes
: The .NET Framework is a feature of Windows. Applications built using the
..NET Framework are more reliable and secure. You need to install the .NET
Framework only if you have software that requires it. After you install this
item, you may have to restart your computer.
:
: Root Certificates Update
: Download size: 189 KB, 1 minute
: This item updates the list root certificates on your computer to the
latest list that is accepted by Microsoft as part of the Microsoft Root
Certificate Program. Adding additional root certificates to your computer
enables a greater range of security-enhanced Web browsing, secure e-mail,
and secure code delivery applications to work seamlessly. This update
includes root certificates from Verisign, Thawte, and Post.Trust in Ireland.
Read more...
:
: DirectX 9.0b End-User Runtime*
: Download size: 293 KB, 2 minutes
: DirectX 9.0b includes security and performance updates. Download now to
get the latest DirectX updates. After you install this item, you may have to
restart your computer. Once you have installed this item, it cannot be
removed. Read more...
:
: Windows Media Player 9 Series*
: Download size: 13.3 MB, 1 hour 18 minutes
: Enjoy fast and flexible music and video playback with Microsoft (r)
Windows Media(r) Player 9 Series. Over 120 new features, including Fast
Streaming, quicker startup, and smart jukebox features make this the best
Player yet. Optimized for Windows XP. After you install this item, you may
have to restart your computer. Read more...
:
 
G

Guest

Thank you so much for all of your assistance!
It is GREATLY appreciated!!!!
Sherry :blush:)
 
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R

RobH

Also, there are hardware groups and your manufacturer's website
for the specific pc model, where you can get information about
static electricity and keyboards, power supply anomalies, etc.,
which under certain circumstance can affect the pc and
software...everything can hang, and if there are no specific error
messages or seemingly unrelated ones, in the Event Viewer for
Windows 2000, this can also be a possibility. Luck.

-- Microsoft Windows 2000 Professional user, and Loving IT. Now
if only I can learn to do websites?
Regards, RobH.



By the way - I have Windows 2000 Professional (incase that makes a
difference). :blush:)
 

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