L
Lil' Dave
My daughter's significant other owns a 2006 Compaq laptop with an AMD 64
Turion. He has a lot of business files on it. Its running XP with SP2. It
has a problem that I suspect is hardware, but may be the OS reacting somehow
as well. It may be significant as well to say that it has Norton Internet
Security and AV loaded version 2006. No Norton updates were ever done. May
be significant as well to say that this laptop has always been slow as
molasses running local apps, and accessing the internet. That's the least
of their worries now. Presently, the laptop may turn off entirely without
warning anywhere from a few minutes use to many hours of use. No pattern.
Audibly, the fan turns on shortly after entering the XP desktop loading
routine if started from cold boot left off for a few hours or more. I can't
demonstrably tell when the laptop is finished booting the desktop and
startup files. The HDD access LED seems intermittently lit even an hour
later. The hiberfil.sys is 3GB and swapfile is 1.6GB.
They tried in desperation to copy their personal files to CD, but the laptop
always turns off in the middle of it. Even when copying a few files at a
time. She was unable to locate any recovery CDs for the Compaq. She did
find what appears to be externally as a generic OEM XP installation CD.
There is a product ID sticker on the bottom of the laptop.
Always true, after opening control panel, when double clicking the system
icon, the laptop turns off. So, have been unable to check XP's assessment
of hardware.
Was able to load DriveImage version 7.0 on the laptop. Connected a USB
FAT32 external hard drive. I imaged the C: partition successfully. It took
5.5 hours (laptop stopped in the middle of verification of image). I see
the normal directories at the root, the windows folder has nothing in it per
the image file, and the image passed verification per my PC. So, I guess
windows is in another partition. So, I have to go back and image that as
well. I did burn all their personal files from the image, along with the
folder structure to DVD (680MB). TrendMicro AV could find no virus or
spyware on it.
Should they attempt to locate the original recovery CDs from Compaq?
Or, limp along on the generic OEM installation from scratch?
Is there a place to get drivers for this laptop?
How do I determine if heat is the root problem on this laptop?
Turion. He has a lot of business files on it. Its running XP with SP2. It
has a problem that I suspect is hardware, but may be the OS reacting somehow
as well. It may be significant as well to say that it has Norton Internet
Security and AV loaded version 2006. No Norton updates were ever done. May
be significant as well to say that this laptop has always been slow as
molasses running local apps, and accessing the internet. That's the least
of their worries now. Presently, the laptop may turn off entirely without
warning anywhere from a few minutes use to many hours of use. No pattern.
Audibly, the fan turns on shortly after entering the XP desktop loading
routine if started from cold boot left off for a few hours or more. I can't
demonstrably tell when the laptop is finished booting the desktop and
startup files. The HDD access LED seems intermittently lit even an hour
later. The hiberfil.sys is 3GB and swapfile is 1.6GB.
They tried in desperation to copy their personal files to CD, but the laptop
always turns off in the middle of it. Even when copying a few files at a
time. She was unable to locate any recovery CDs for the Compaq. She did
find what appears to be externally as a generic OEM XP installation CD.
There is a product ID sticker on the bottom of the laptop.
Always true, after opening control panel, when double clicking the system
icon, the laptop turns off. So, have been unable to check XP's assessment
of hardware.
Was able to load DriveImage version 7.0 on the laptop. Connected a USB
FAT32 external hard drive. I imaged the C: partition successfully. It took
5.5 hours (laptop stopped in the middle of verification of image). I see
the normal directories at the root, the windows folder has nothing in it per
the image file, and the image passed verification per my PC. So, I guess
windows is in another partition. So, I have to go back and image that as
well. I did burn all their personal files from the image, along with the
folder structure to DVD (680MB). TrendMicro AV could find no virus or
spyware on it.
Should they attempt to locate the original recovery CDs from Compaq?
Or, limp along on the generic OEM installation from scratch?
Is there a place to get drivers for this laptop?
How do I determine if heat is the root problem on this laptop?