compacting mail error

[Anna]

Everytime my windows mail tries to compact messages,I get an error
message.....folder is currently in use by windows mail or another program.why
does this happen,is there a way to make it compact. thanks

oh yeah i have vista system

 

[Gary VanderMolen]

This is typically a symptom caused by a non-compatible antivirus.
Which antivirus are you running?

 

[Anna]

avira antivir personal edition

This is typically a symptom caused by a non-compatible antivirus.
Which antivirus are you running?

 

[Gary VanderMolen]

We don't have many reports on Avira, possibly because it is
relatively new, and isn't very popular yet.
The only way you can rule out Avira as the culprit is to uninstall it.
You can always reinstall if there is no improvement.

Do you use any other third party security software, like anti-spyware?
Webroot Spy Sweeper (among others) has also caused problems with
Windows Mail.

 

[Anna]

i use ad aware spybot and windows defender.

We don't have many reports on Avira, possibly because it is
relatively new, and isn't very popular yet.
The only way you can rule out Avira as the culprit is to uninstall it.
You can always reinstall if there is no improvement.

Do you use any other third party security software, like anti-spyware?
Webroot Spy Sweeper (among others) has also caused problems with
Windows Mail.

 

[Gary VanderMolen]

Windows Defender is fine. I'm not sure about Spybot.
All you can do is uninstall Avira and Spybot one at a time, reboot each
time, then check Windows Mail for improvement after each uninstall/reboot.

 

[Bernardo]

i have the same problem but i have norton antivirus OEM installed.how to solve?

 

[Gary VanderMolen]

Do a trial uninstall of Norton. Follow that up with their debris removal tool:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Let us know if that fixes your Windows Mail. If so, we can recommend a free
antivirus that is more compatible.

 

[Sinner]

Everytime my windows mail tries to compact messages,I get an error
message.....folder is currently in use by windows mail or another
program.why
does this happen,is there a way to make it compact. thanks

oh yeah i have vista system

Open the mail program, goto Tools>Options>Advanced tab>Maintenance button
and click the Compact button