code 39

[matt king]

both drives disappeared, looked in device manager, have
yellow exclamation mark, have been through
troubleshooting, checked updates, uninstalled both cd and
dvd drives and restarted yellow exclamation mark still
there, with a code 39 error in properties, can anyone help
me please

 

[ms]

Did you try to Remove the yellow exclamation via the Hardware Manager, then
reinstall drivers?
Make sure cables are seated properly.
Test drives in another PC if possible.

 

[Guest]

i cant remove the exclamation marks, and dont have
another PC to try them on, but where can i find the
drivers so i could try that, i will try the cables
tomorrow morning, but i know it has power because the
drives open and close. I also read on some sites today
something about internal drives like mine which is an
arctec, on xp dont need drivers because xp comes with them
on?

 

[Jason Tsang]

Goto http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch

That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))


Basically, the reg file from above carries out the steps displayed at this
website


CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060


(It'll fix code 41 errors too as per the contents of the last kb article)

 

[matt]

-----Original Message-----
i cant remove the exclamation marks, and dont have
another PC to try them on, but where can i find the
drivers so i could try that, i will try the cables
tomorrow morning, but i know it has power because the
drives open and close. I also read on some sites today
something about internal drives like mine which is an
arctec, on xp dont need drivers because xp comes with them
on?
.

ive now checked the leads, they are all plugged in fine, i
even tried unplugging them, and plugging them back in,
still same problem, i tries uninstalling them and
restarting again, still hasnt worked